Olay Complete + Lotion with Sunscreen - SPF 40 - 6 fl oz

Thank you for taking the time to share your thoughts on our Olay Complete + Lotion with SPF 40. We are so sorry to hear about what happened. Please know that this is not the experience we intended for our consumers, and we definitely understand your concern. We can assure you that we are sharing your report with our Health and Safety Team and the rest of our Olay Team. While all of our ingredients have been evaluated for their safety and effectiveness when used as directed, we do understand that some of our consumers may have personal sensitivities that might make it challenging to use a specific ingredient or formulation. We recommend that you discontinue all use of this product and reach out for further assistance. Whenever you have the time, give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you for being a loyal user of our Olay products and for taking the time to share your experience with our Olay Complete Daily Facial Moisturizer with Sunscreen SPF 40. We sincerely apologize for the issues you faced while switching products. This isn’t the experience we want for our customers, and we’ll be sure to pass on your feedback to our Health and Safety Team, as well as the rest of the Olay Team. While we thoroughly test all of our ingredients for safety and efficacy, we understand that some individuals may have unique sensitivities to certain ingredients or formulations. We recommend discontinuing use of this product and reaching out for further assistance. Whenever you get a chance, please give us a call at (800) 285-5170 or send us an email via the Contact Us page on our website.

Thank you for reaching out and sharing your feedback on our Olay Complete + Lotion with Sunscreen SPF 40. We're truly sorry to hear about your experience, and we would like to help you. This is certainly not the kind of experience we aim to provide our consumers. We're taking your report seriously and will be passing it along to our Health and Safety Team, as well as our entire Olay Team. While we ensure that all of our ingredients are thoroughly tested for safety and effectiveness when used as directed, we understand that some individuals may have unique sensitivities or may struggle with a specific ingredient or formulation. We recommend that you stop using the product and reach out for further support. When you have a moment, please give us a call at (800) 285-5170 or send us a message through the Contact Us section of our website.

Thank you for getting in touch about our Olay Complete + Daily Facial Moisturizer for Sensitive skin with SPF 40. We're truly sorry to hear that you experienced burning and stinging in and around your eyes, causing them to water. That's truly not the kind of news we want to hear from any of our consumers and we can only imagine how frustrating this may have been. Please know that this will be handled with our Health and Safety Team and the rest of our Olay team. We would also like to gather some additional information. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for sharing your experience with our Olay Complete + Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We’re truly sorry to learn that it has caused discomfort by burning your eyes and making them water. This is certainly not the experience we wish for any of our consumers. Please rest assured that we will pass along your feedback to our Health and Safety Team as well as our Olay Team. While all ingredients in our products are assessed for safety and effectiveness when used as directed, we understand that some individuals may have unique sensitivities to certain ingredients or formulations. We recommend you stop using this product immediately and reach out to us for further assistance. It might interest you to know that we offer several products within the Olay Complete lineup. Specifically, our Olay Complete + Daily Facial Moisturizer with Sunscreen SPF 40 Sensitive was launched in January 2024. Since you mentioned using this product for several years, it’s possible you were using a different variant. We would love to discuss this further and help you out. Whenever it’s convenient for you, please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you for reaching out about our Olay Complete+ Daily Facial Moisturizer for Sensitive Skin with SPF 40. We are so sorry to hear that you had burning in your eyes. We understand how upsetting this can be and it's definitely not the kind of experience we expect any of our consumers to have. We want your comments to get the attention they deserve and to do so, we'd like to gather some additional information. You can be assured that every detail provided will be reported to our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for taking the time to share your experience with our Olay Complete + Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We're truly sorry to hear about your experience, and we completely understand your concerns. Please rest assured that we are passing this information along to our Quality Assurance Team as well as the rest of our Olay Team. While we carefully assess all of our ingredients for safety and effectiveness, we recognize that some individuals may have unique sensitivities that could affect their use of certain products. We suggest you discontinue using this moisturizer and reach out for further assistance. Whenever you have a moment, please feel free to call us at (800) 285-5170 or send an email through the Contact Us page on our website.

Thank you for sharing your experience with our Olay Complete + Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We sincerely apologize for any confusion and are truly sorry to hear about your situation. This is certainly not the experience we strive to provide, and we fully understand your concerns. Please rest assured that we are passing this information along to our Health and Safety Team and the broader Olay Team. While all our ingredients are thoroughly evaluated for safety and effectiveness when used as directed, we recognize that some consumers may have individual sensitivities to certain ingredients or formulations. We recommend that you stop using this product and reach out to us for further assistance. When you have a moment, please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.

Thank you so much for sharing your thoughts about our Olay Complete+ Daily Facial Moisturizer with Sunscreen SPF 40 for Sensitive Skin! We're really sorry to hear that the consistency felt a bit too thick and made application difficult for you. That's definitely not what we want for our valued customers! We appreciate your feedback, and we’ll make sure to pass it along to our Quality Assurance Team and the rest of the Olay Crew. Sometimes, a product's consistency can change if it's been exposed to extreme temperatures, so we recommend storing it in a cool, dry place to keep it just right. Also, “pilling” can happen for various reasons. Make sure you’re applying it to clean, dry skin, and maybe try using a little less next time. Gently patting it on can also help! If you continue to have trouble, it might be worth exploring some of our serums instead. At Olay, your satisfaction means the world to us, and we want to ensure you have the best experience possible. If you have any more questions or need assistance, don’t hesitate to reach out! You can give us a call at (800) 285-5170 or drop us an email through the Contact Us page on our website. We're here to help!

Thank you for being a loyal Olay consumer for so long; we genuinely appreciate you taking the time to share your feedback on our Olay Complete Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We’re truly sorry to hear about your experience, especially since the product felt too thick for you. Please rest assured that we don’t want any of our customers to feel this way. We’ll be passing your comments along to our Health and Safety Team and the rest of the Olay group. While all of our ingredients undergo thorough evaluation for safety and effectiveness when used as directed, we understand that some individuals may have specific sensitivities or react differently to certain ingredients or formulations. We suggest discontinuing use of the product and reaching out for further assistance. We’d like to clarify that our Olay Complete SPF 40 is a new offering and not a reformulation of the Olay Complete SPF 15. We apologize for any confusion this may have caused. The good news is that the Olay Complete Sensitive SPF 15 is still available, and you should be able to find it at your local retailer. Whenever you have a moment, please feel free to give us a call at (800) 285-5170 or reach out to us through the Contact Us page. We are here to help!

Thank you for taking the time to share your experience with our Olay Complete Daily Moisturizer with Sunscreen Broad Spectrum SPF 40. We’re truly sorry to hear that it didn't provide the sun protection you were expecting, and we’re here to help. This is certainly not the experience we want for our customers, as it is quite unexpected. It's important to understand that the SPF rating indicates how long you can be in the sun without getting burned—the higher the number, the greater the protection. Therefore, you should have received better protection with our Olay Complete Daily Moisturizer with Broad Spectrum SPF 40. We apologize that this wasn't your experience and want to assure you that we are forwarding your feedback to our Health and Safety Team, as well as to the entire Olay family. While all of our ingredients undergo extensive evaluation for safety and efficacy when used as directed, we recognize that some individuals may have sensitivities to certain ingredients or formulations. We recommend that you stop using this product and reach out to us for further assistance. Whenever you have a moment, please give us a call at (800) 285-5170 or send us an email via the Contact Us page on our website.

Thank you for sharing your experience with our Olay Complete Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We truly regret that you noticed a burning sensation and found the consistency to be somewhat thick. Every product we offer undergoes rigorous quality checks to ensure it arrives in optimal condition. What you've described is certainly not typical of our products. It’s worth noting that the texture can be affected by extreme temperatures, whether hot or cold, so we recommend storing it in a cool, dry place to maintain its quality. We genuinely apologize for any discomfort this may have caused, and we will pass your feedback on to our Health and Safety Team as well as the entire Olay Team. While all our ingredients are thoroughly evaluated for safety and efficacy when used as directed, we understand that some individuals might have sensitivities that make certain formulations challenging to use. We advise that you stop using the product and reach out for further assistance. It's worth mentioning that this product was introduced in January 2024 and is fairly new to the Olay Complete lineup and has not had a formula change since its introduction. It may be possible that you were previously using a different version of the Olay Complete. When you have a moment, please don’t hesitate to call us at (800) 285-5170 or send an email through the Contact Us page on our website. We look forward to assisting you.

Thank you for reaching out regarding your Olay Complete Daily Facial Moisturizer with Sunscreen Broad Spectrum SPF 40. We're truly sorry to hear about your experience and want to assist you further. This isn't the kind of situation we want our customers to associate with our products. Rest assured, we will pass this information along to our Health and Safety Team, as well as the entire Olay Team. We take pride in thoroughly testing all of our ingredients for safety and effectiveness when used as directed. However, we recognize that some individuals may have personal sensitivities that prevent them from tolerating certain ingredients or formulations. We recommend discontinuing the use of the product and encourage you to reach out for further assistance. When you have a moment, please feel free to call us at (800) 285-5170 or email us via the "Contact Us" page on our website. We’re here to help!

We want to thank you for reaching out about our Olay Complete Daily Facial Moisturizer Sensitive with SPF 40. We value your loyalty to our products and want to express how disappointing it is to hear about your more recent experience. What you've shared with us has truly been unexpected and not the kind of experience we want for any of our consumers. We understand how frustrating this may have been and this is why we want your comments to get the attention they deserve. To do just that, we'd like to gather some additional details. Be assured that we will be reporting this to our Health and Safety Team and the rest of our Olay team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. Also, it may help to know that the film like feeling might be a sign of too much product being used or one too moisturizing for your skin type. With your next moisturizing experience, consider using less than you normally would or try using a different version. Consider trying a serum or lotion instead of a cream and see if that makes a difference for you. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you very much for being such a loyal consumer and for taking the time to share your thoughts on our Olay Complete+ Daily Facial Moisturizer with Sunscreen SPF 40 Sensitive. We're truly sorry to hear that you found the texture too thick and noticed some pilling. We aim to provide our consumers with the best possible experience with our products, so it’s disheartening to learn about your experience. Please know that your feedback will be passed on to our Quality Assurance Team and the rest of the Olay Team for further consideration. It's worth noting that we offer a plethora of Olay Complete products. This particular product was introduced in January 2024 and is fairly new to the lineup. We apologize for any confusion, but this may not be the product you were using originally. It’s also important to keep in mind that a product's consistency can be impacted if it has been exposed to extreme temperatures. Additionally, pilling can occur if a product is overly moisturizing for your skin type. We would love the opportunity to discuss your experience further and to help you find the best product tailored to your needs. At your earliest convenience, feel free to give us a call at (800) 285-5170 or reach out through the Contact Us page on our website. We’re here to assist you!