Oral-B Pro Crossaction 1000 Rechargeable Electric Toothbrush

We’re sorry you’re not a fan of the brush operating intensity and size. Extensive research and testing goes into our products, and we try to offer features that we think will appeal to our consumers. To care for your brush, we recommend ending each brushing session by thoroughly rinsing the brush head while the toothbrush is switched on to minimize toothpaste residue remaining on the brush between uses. After rinsing, switch the brush off, remove the brush head from the handle, and clean both parts separately under running water. Wipe both handle and brush head dry with a soft towel. Leave both the handle and brush head to air dry further before putting the brush head and handle back together. Your satisfaction is very important to us, and we’d like to talk with you in more detail to further help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

We're very sorry you experienced a chipped tooth. Your safety is our top priority, and our products have been extensively tested to be very safe when used as directed. This isn't something we'd expect to happen as a result of using one of our power toothbrushes, and we'd like to gather details for our Product Safety Team, so we can further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Our products go through many quality checks and we try our very best to make sure that each performs to our high standards. As well, extensive research and testing goes into our products, to offer appealing design features. We're sorry you're finding the brush head too large and uncomfortable to use, and that your brush stopped working unexpectedly. We’d like to provide a few troubleshooting tips for charging. First, make sure the power outlet you are using is working as it should. If the outlet is controlled by a power switch, make sure it stays switched on. Also, do not charge the toothbrush on a metal surface since the metal can interfere with the charging process. Your satisfaction is important to us, and we’d like to talk with you in more detail so we may further assist with this. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

We’re sorry you’re unhappy with the design and your brushing experience. Extensive research and testing goes into our products to offer features that are both functional and appealing to our consumers. The openings are designed to allow water to flush through the brush head tube, and to also allow air inside. This venting ensures the brush head dries sufficiently after use and also reduces moisture inside the tube. Your satisfaction is very important to us, and we’d like to learn more details to help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

We’re sorry you’re not a fan of the brushing volume and intensity. Extensive research and testing goes into our products to provide features that appeal to our consumers, and we offer a range of different models with varying features. Your satisfaction is very important to us, and we’d like to talk with you in more depth to further help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

Our products go through many quality checks to make sure they reach you in perfect condition, so we're certainly sorry to hear about your experience. The average lifespan of an Oral-B electric toothbrush and its charger is approximately 3-5 years, so we assure you what you're describing isn't something we'd expect to happen. We'd like to learn more to share with our Quality Team and provide some troubleshooting tips, so please give us a call at (800) 566-7252 once you have a chance.

We're sorry for any confusion about the brush motor stuttering at intervals during a brushing session. This is actually the built in Pro Timer feature. A short, stuttering noise reminds you at 30 second intervals to clean all four areas of your jaw for the same amount of time. A long stuttering noise tells you that you have reached the end of the two-minute cleaning time recommended by dentists. If you have questions or need any further assistance, please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.