Original Large Jar Candle 22oz - Yankee Candle

Hello, Thank you for your feedback on our Golden Pumpkin fragrance. We understand that you are disappointed with the new jar candles having less scent. The reported matter is most unusual as we take great pride in the fact that we use as much fragrance oil as we can to create a smell that is as true-to-life as possible. However, we do understand that scent perception is a very subjective process and there are many factors affecting it. We are sorry to hear that you are not fully satisfied with our product. Please contact us directly at yankeecandle.consumercare@newellco.com or through LiveChat and we will be happy to assist you further with this matter. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you!

Hello Kelsey! Thank you for sharing your feedback with us. We’re so sorry to hear that your Ocean Air Original Large Jar Candle did not provide the scent experience you were hoping for 😔—especially since you mentioned how much you enjoyed Warm Luxe Cashmere in the past. We understand how disappointing it must feel when a favorite fragrance doesn’t perform as expected. I can provide you with some tips that may help improve fragrance throw: 1. Trim the wick to ⅛–¼ inch before each burn for a cleaner and stronger release of fragrance. 2. Allow the candle to burn until the wax fully pools across the surface (usually 3–4 hours) to unlock its maximum scent. 3. Place the candle in a smaller or enclosed room for a more noticeable fragrance experience. If you’re looking for alternatives with strong, cozy fragrance profiles, you might enjoy: - Midsummer’s Night® 🌌 – bold, long-lasting, and room-filling. - Balsam & Cedar 🌲 – fresh and powerful with a cozy, outdoorsy feel. - Vanilla Cupcake 🧁 – sweet and warm with a strong bakery-style throw. We truly appreciate your feedback and will share it with our product team as we continue to improve. If the issue still persists, please feel free to reach out to us directly 💌 for further assistance. Yankee Candle Consumer Care Team

Hello, thank you for your feedback, and we’re truly sorry to hear that your experience with our Apple Pumpkin Original Large Jar Candle didn’t meet your expectations. This fragrance is one of our seasonal favorites, blending sweet red apples, fresh pumpkin, and warm autumn spices crafted to create a cozy, welcoming atmosphere. It’s designed to deliver a long-lasting scent, especially in medium to large spaces. However, we understand how disappointing it must have been to burn it all day and not notice the fragrance. A few factors can affect how a candle performs, such as room size, airflow, and even the first burn. We recommend allowing the candle to pool fully across the top during the first use (usually 2–3 hours), as this helps with consistent scent release throughout its life. That said, it’s clear this candle didn’t live up to expectations, and for that, we sincerely apologize. We’d love the chance to make it right or help you find a fragrance and format better suited to your space, perhaps a stronger throw candle like our 2-Wick Tumblers or Signature Soy Blends. Please feel free to reach out to our Customer Care team so we can assist you further. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hi! Thank you for sharing your experience with the Balsam & Cedar Original Large Jar Candle. We're sorry to hear that the scent did not meet your expectations when lit. We strive to ensure that all our candles provide a strong and lasting fragrance, and we apologize for any disappointment. Your feedback is valuable to us, and we'll take it into consideration to improve our products. If you have any further concerns or need assistance, please feel free to get in touch with us via the website: https://www.yankeecandle.com/customer-service/contact-form. We appreciate your loyalty to our brand and hope to provide a better experience in the future. Thank you!