Original Large Jar Candle 22oz - Yankee Candle

Hello! We’re sorry to hear you’re not fully satisfied with the experience, as we take great pride in using as much fragrance oil as possible to create scents that are true-to-life and designed to burn beautifully from the first use to the last. Please note that some fragrances are naturally stronger than others—similar to a bouquet where certain flowers stand out more. Individual scent perception can also vary, and environmental factors like room size, airflow, and temperature may affect how strongly a fragrance is experienced. To get the best performance of your candle, we recommend following the standard burn cycle: - Burn for 4 hours the first time (industry recommendation). - At the 4-hour mark, extinguish the candle, allow it to cool, and trim the wick before relighting. - Within this first cycle, the wax should fully pool across the surface, though in some environments this may happen sooner (30–60 minutes). If you follow the steps above and still experience issues with weak or not strong enough fragrance, please reach out to us via official Yankee Candle "Contact Us" or through Live Chat starting your complaint, so we will be happy to help. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Yankee Candle® Consumer Care

Hello, we are truly sorry to hear that your Sugared Cinnamon Apple Original Large Jar Candle didn’t meet your expectations. Our goal is always to provide rich, long-lasting fragrances, and we understand how disappointing it can be when a candle doesn’t deliver the scent experience you were hoping for. Fragrance strength can sometimes be influenced by factors like room size, ventilation, or the duration of each burn. To help your candle achieve its full scent potential, we recommend allowing it to burn for at least 2–3 hours at a time, ensuring the wax melts evenly across the surface. Additionally, trimming the wick to ¼ inch before each burn can help maintain an optimal flame and fragrance release. For the best performance, we suggest following the standard burn cycle: On the first burn, allow the candle to burn for up to 4 hours (industry recommendation). After 4 hours, extinguish the candle, let it cool, and trim the wick before relighting. During this initial burn, the wax should fully pool across the surface, though in some settings this may occur sooner, typically within 30–60 minutes. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hello, We’re so glad to hear you loved the fragrance, that means a lot to us. We’re truly disappointed to learn how your candle arrived; that’s definitely not how a Yankee Candle should be received. While the shipping and packaging are handled directly by Target, your feedback is important and helps ensure that experiences like this are addressed. We hope this doesn’t deter you from enjoying your favorite Yankee Candle fragrances in the future, there’s nothing better than lighting one safely at home and letting that scent fill the room. For other comments or questions, please don't hesitate to contact us at 1-877-803-6890 or reach out to us via our official website: Support > Contact Us. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our team is dedicated to providing assistance and resolving any issues you may have. Your satisfaction is our priority, and we are here to help in any way we can. Have a good day, —Yankee Candle Consumer Care

Hello, thank you for sharing your experience with our Home Sweet Home® Original Large Jar Candle. We’re very sorry to hear that this candle didn’t meet your expectations, especially given your history with Yankee Candle products. Home Sweet Home® is designed to provide a comforting, warm blend of apple, cinnamon, and vanilla, and we understand how disappointing it can be when the scent throw doesn’t live up to the standard you’ve come to expect. It sounds like you gave it multiple tries, which shows how dedicated you were to enjoying this fragrance. While factors like room size, ventilation, or burn technique can sometimes affect scent performance, what you describe indicates there may have been an issue with this particular candle. Your feedback is invaluable and will be shared with our quality team to help ensure consistency across all our products. We would love the opportunity to make this right for you. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello, thank you for taking the time to share your experience with the Home Sweet Home® Original Large Jar Candle. We’re very sorry to hear that neither candle didn’t delivered the fragrance you’ve come to know and love over the years. We understand how disappointing this must be, especially with a scent you’ve enjoyed for more than a decade. Sometimes, factors like room size, airflow, or how the candle is burned can affect how the fragrance disperses. To get the fullest scent experience, we recommend allowing the wax to melt across the entire surface during each burn and keeping the candle away from drafts. We truly appreciate your loyalty and willingness to give this scent another try. If the next candle still doesn’t meet your expectations, our Customer Care team would be happy to assist with a replacement or explore other options to ensure you enjoy the signature Home Sweet Home® fragrance. Thank you for your feedback. It helps us continue to improve our products and ensure every candle brings comfort and warmth to your home. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care