Original Large Jar Candle 22oz - Yankee Candle

Hello! We’re sorry to hear you’re not fully satisfied with the experience, as we take great pride in using as much fragrance oil as possible to create scents that are true-to-life and designed to burn beautifully from the first use to the last. Please note that some fragrances are naturally stronger than others—similar to a bouquet where certain flowers stand out more. Individual scent perception can also vary, and environmental factors like room size, airflow, and temperature may affect how strongly a fragrance is experienced. To get the best performance of your candle, we recommend following the standard burn cycle: - Burn for 4 hours the first time (industry recommendation). - At the 4-hour mark, extinguish the candle, allow it to cool, and trim the wick before relighting. - Within this first cycle, the wax should fully pool across the surface, though in some environments this may happen sooner (30–60 minutes). If you follow the steps above and still experience issues with weak or not strong enough fragrance, please reach out to us via official Yankee Candle "Contact Us" or through Live Chat starting your complaint, so we will be happy to help. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Yankee Candle® Consumer Care

Hello, we are truly sorry to hear that your Sugared Cinnamon Apple Original Large Jar Candle didn’t meet your expectations. Our goal is always to provide rich, long-lasting fragrances, and we understand how disappointing it can be when a candle doesn’t deliver the scent experience you were hoping for. Fragrance strength can sometimes be influenced by factors like room size, ventilation, or the duration of each burn. To help your candle achieve its full scent potential, we recommend allowing it to burn for at least 2–3 hours at a time, ensuring the wax melts evenly across the surface. Additionally, trimming the wick to ¼ inch before each burn can help maintain an optimal flame and fragrance release. For the best performance, we suggest following the standard burn cycle: On the first burn, allow the candle to burn for up to 4 hours (industry recommendation). After 4 hours, extinguish the candle, let it cool, and trim the wick before relighting. During this initial burn, the wax should fully pool across the surface, though in some settings this may occur sooner, typically within 30–60 minutes. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hello Diana, Thank you for reaching out to us with your feedback on our Sugared Cinnamon Apple Original Large Jar Candle. We are glad the scent appealed to you initially, but we’re sorry to hear it didn’t perform as expected when lit. Your feedback about the potency of the fragrance will be forwarded to the product team for further review. If you still require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Yankee Candle® Consumer Care