Original Large Jar Candle 22oz - Yankee Candle

Hello, we are truly sorry to hear that your Sugared Cinnamon Apple Original Large Jar Candle didn’t meet your expectations. Our goal is always to provide rich, long-lasting fragrances, and we understand how disappointing it can be when a candle doesn’t deliver the scent experience you were hoping for. Fragrance strength can sometimes be influenced by factors like room size, ventilation, or the duration of each burn. To help your candle achieve its full scent potential, we recommend allowing it to burn for at least 2–3 hours at a time, ensuring the wax melts evenly across the surface. Additionally, trimming the wick to ¼ inch before each burn can help maintain an optimal flame and fragrance release. For the best performance, we suggest following the standard burn cycle: On the first burn, allow the candle to burn for up to 4 hours (industry recommendation). After 4 hours, extinguish the candle, let it cool, and trim the wick before relighting. During this initial burn, the wax should fully pool across the surface, though in some settings this may occur sooner, typically within 30–60 minutes. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hello, We’re so glad to hear you loved the fragrance, that means a lot to us. We’re truly disappointed to learn how your candle arrived; that’s definitely not how a Yankee Candle should be received. While the shipping and packaging are handled directly by Target, your feedback is important and helps ensure that experiences like this are addressed. We hope this doesn’t deter you from enjoying your favorite Yankee Candle fragrances in the future, there’s nothing better than lighting one safely at home and letting that scent fill the room. For other comments or questions, please don't hesitate to contact us at 1-877-803-6890 or reach out to us via our official website: Support > Contact Us. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our team is dedicated to providing assistance and resolving any issues you may have. Your satisfaction is our priority, and we are here to help in any way we can. Have a good day, —Yankee Candle Consumer Care

Hello, thank you for sharing your feedback with us and for letting us know about your experience with our Macintosh Original Large Jar Candle. We’re truly sorry that the fragrance did not deliver the strong, room-filling scent you expected. Macintosh has been one of our most iconic and loved fragrances for decades, celebrated for its crisp, authentic apple aroma that reminds many of freshly picked fruit from the orchard. We completely understand how disappointing it can be when a favorite scent doesn’t perform as you remember, especially given the premium nature of our candles. There are several factors that can affect a candle’s fragrance throw, such as room size, airflow, and burn conditions, but we also take all reports of reduced scent performance seriously. Our fragrance and quality assurance teams continually review customer feedback to ensure that each candle meets the high standards Yankee Candle is known for. Your comments will be shared directly with them as part of that process. We’d love the chance to make this right and learn more about your experience. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hello Dana, thank you for your feedback on our YOriginal Large Jar Witches Brew Candle 22oz. We are sorry to hear that you are disappointed with the product. Yankee Candle prides itself on the quality of its products, and we take all feedback seriously, therefore, we would be happy to sort it out for you. Please reach us to the Consumer Care team, or you can also check at the bottom of our website under customer service to contact us via email. We are looking forward to hearing from you! We are available Mon - Fri: 9am-5pm EST. Thank you! Yankee Candle Consumer Care Team

Hello Holly! We’re sorry to hear that your Witches Brew Large Jar Candle isn’t providing the fragrance you expected. Sometimes a strong scent throw requires allowing the candle to burn long enough to create a full melt pool—typically 2–3 hours—and placing it in a smaller, enclosed space can help. If you’d like to try other options with a stronger aroma, consider the Macintosh® Large Jar Candle or Pink Sands™ Large Jar Candle, both known for a more noticeable scent throw. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-formor through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello, Thank you for your feedback on our Golden Pumpkin fragrance. We understand that you are disappointed with the new jar candles having less scent. The reported matter is most unusual as we take great pride in the fact that we use as much fragrance oil as we can to create a smell that is as true-to-life as possible. However, we do understand that scent perception is a very subjective process and there are many factors affecting it. We are sorry to hear that you are not fully satisfied with our product. Please contact us directly at yankeecandle.consumercare@newellco.com or through LiveChat and we will be happy to assist you further with this matter. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you!