Original Large Jar Candle 22oz - Yankee Candle

Hello! We’re sorry to hear you’re not fully satisfied with the experience, as we take great pride in using as much fragrance oil as possible to create scents that are true-to-life and designed to burn beautifully from the first use to the last. Please note that some fragrances are naturally stronger than others—similar to a bouquet where certain flowers stand out more. Individual scent perception can also vary, and environmental factors like room size, airflow, and temperature may affect how strongly a fragrance is experienced. To get the best performance of your candle, we recommend following the standard burn cycle: - Burn for 4 hours the first time (industry recommendation). - At the 4-hour mark, extinguish the candle, allow it to cool, and trim the wick before relighting. - Within this first cycle, the wax should fully pool across the surface, though in some environments this may happen sooner (30–60 minutes). If you follow the steps above and still experience issues with weak or not strong enough fragrance, please reach out to us via official Yankee Candle "Contact Us" or through Live Chat starting your complaint, so we will be happy to help. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Yankee Candle® Consumer Care

Hello, we are truly sorry to hear that your Sugared Cinnamon Apple Original Large Jar Candle didn’t meet your expectations. Our goal is always to provide rich, long-lasting fragrances, and we understand how disappointing it can be when a candle doesn’t deliver the scent experience you were hoping for. Fragrance strength can sometimes be influenced by factors like room size, ventilation, or the duration of each burn. To help your candle achieve its full scent potential, we recommend allowing it to burn for at least 2–3 hours at a time, ensuring the wax melts evenly across the surface. Additionally, trimming the wick to ¼ inch before each burn can help maintain an optimal flame and fragrance release. For the best performance, we suggest following the standard burn cycle: On the first burn, allow the candle to burn for up to 4 hours (industry recommendation). After 4 hours, extinguish the candle, let it cool, and trim the wick before relighting. During this initial burn, the wax should fully pool across the surface, though in some settings this may occur sooner, typically within 30–60 minutes. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hi! Thank you for sharing your thoughts on our Ocean Air Original Large Jar Candle. We’re sorry to hear that the scent did not meet your expectations. We strive to create fragrances that our customers will love, and your feedback is important to us. If you are not satisfied with your purchase, we encourage you to reach out to us via the website: https://www.yankeecandle.com/customer-service/contact-form so we can assist you further. We appreciate your feedback and hope to provide you with a better experience in the future. Thank you for being a valued customer.

Hello, We’re glad to hear you enjoyed the fresh fragrance and even, long-lasting burn of our Ocean Air Original Large Jar Candle, though we’re sorry to learn that the scent changed while burning. Factors like wick material, fragrance composition, or room airflow can sometimes influence how a candle’s aroma comes through when lit. Your feedback is very helpful as we continuously refine our candles to ensure the clean, true-to-life scent experience Yankee Candle is known for. Should you experience any problems, please don’t hesitate to message us directly on Messenger, via https://www.yankeecandle.com/support/contact-us , at 1-877-803-6890 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time — we’re here to assist you promptly. We hope you have a fantastic day! —Yankee Candle Consumer Care

Hello, We’re so glad to hear you loved the fragrance, that means a lot to us. We’re truly disappointed to learn how your candle arrived; that’s definitely not how a Yankee Candle should be received. While the shipping and packaging are handled directly by Target, your feedback is important and helps ensure that experiences like this are addressed. We hope this doesn’t deter you from enjoying your favorite Yankee Candle fragrances in the future, there’s nothing better than lighting one safely at home and letting that scent fill the room. For other comments or questions, please don't hesitate to contact us at 1-877-803-6890 or reach out to us via our official website: Support > Contact Us. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our team is dedicated to providing assistance and resolving any issues you may have. Your satisfaction is our priority, and we are here to help in any way we can. Have a good day, —Yankee Candle Consumer Care

Hello, thank you for sharing your feedback with us and for letting us know about your experience with our Macintosh Original Large Jar Candle. We’re truly sorry that the fragrance did not deliver the strong, room-filling scent you expected. Macintosh has been one of our most iconic and loved fragrances for decades, celebrated for its crisp, authentic apple aroma that reminds many of freshly picked fruit from the orchard. We completely understand how disappointing it can be when a favorite scent doesn’t perform as you remember, especially given the premium nature of our candles. There are several factors that can affect a candle’s fragrance throw, such as room size, airflow, and burn conditions, but we also take all reports of reduced scent performance seriously. Our fragrance and quality assurance teams continually review customer feedback to ensure that each candle meets the high standards Yankee Candle is known for. Your comments will be shared directly with them as part of that process. We’d love the chance to make this right and learn more about your experience. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care