OtterBox iPhone 14 Pro Commuter Case - Black: Impact & Bump Resistant, Solid Pattern

¡Buen día! Perdón por cualquier frustración. Con mucho gusto se lo podemos ayudar! Por favor llama nuestro servicio al cliente 1-855-688-7269. Adios, OtterBox Customer Service

Hey there! So sorry to hear the Commuter Series case for your iPhone 14 Pro wasn't quite what you were hoping for. We include those raised edges around the screen and camera to assist with drop protection, but we apologize if you didn't find them to be sufficient. We appreciate you taking the time to share this feedback with us though and we'll be sure to share it with our design team for you. Please give our friendly Otters a buzz at 1-855-688-7269 with any questions, concerns, or if you'd like to discuss things further. Kindly, OtterBox Customer Support

We're sorry to hear you're feeling a bit uneasy about being able to keep a handle on your iPhone 14 Pro while using the Commuter Series case to help keep it safe from harm. That smooth outer surface is a design element intended to aid in retrieval from pockets and such, though we certainly aren't out to encourage any mishaps. Our Defender Series has an outer slipcover made of synthetic rubber that will provide a bit more grip, so that might be worth checking out as a potential alternative. We're including the link below for your reference, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop! https://www.otterbox.com/en-us/durable-iphone-14-pro-case-black/77-88379.html Best, OtterBox Customer Service Team

Sorry to disappoint with the Commuter Series case and its limited compatibility with MagSafe. Although it will allow a charge to pass from a MagSafe charger through to the iPhone held within, as you've discovered, the case doesn't have any magnetic components to help facilitate a "locking" connection. We do make several different case models for your iPhone 14 Pro that are fully compatible with Apple's awesome accessory ecosystem, such as the Symmetry Series+ case and the Defender Series XT case, so perhaps one of those will be more to your liking! Feel free to give our friendly Otters a call at 1-855-688-7269 with any product questions or if you'd like help setting up a return of the case in hand. https://www.otterbox.com/en-us/returns-search Best, OtterBox Customer Service Team

Sorry to hear you've had a bit of a disappointing experience with the Commuter Series case in terms of a lack of compatibility with the backside camera lens cover you were hoping to add to the mix. Unfortunately, we don't currently make any accessories like that and can't really design our cases around the potential for use with third-party components, which can vary depending on who is making them. But we'll definitely share your feedback with our design team for their reference going forward. If we can be of any other Otter assistance, just give us a call at 1-855-688-7269 and we'll always be happy to help! Best, OtterBox Customer Service Team

We are sincerely sorry to hear of the damage your week-old iPhone sustained to its backside camera lenses. Although we have done a great deal of drop testing with this and all of our case designs, a direct hit definitely has the potential to create some discouraging outcomes. We will make certain to share your experience with our quality and design team for their reference, and in the meantime, although we won't be able to extend our warranty to your Apple device, we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further. Warmly, OtterBox Customer Service Team

Your disappointment is certainly understandable and we're very sorry for the confusion about the specific MagSafe compatibility of the Commuter Series case. As you noted, a charge will pass from a MagSafe charger through to the iPhone held within, though the case itself does not have any internal magnetic properties to allow a "locking" magnetic connection. We will make certain to share your feedback with our marketing team so they can determine how best to proceed with messaging going forward. In the meantime, our Symmetry Series+ case would potentially be a better option for your needs and taste—specifically with your MagSafe car mount. https://www.target.com/p/otterbox-apple-iphone-14-pro-symmetry-plus-case-with-magsafe-black/-/A-86801931#lnk=sametab Best, OtterBox Customer Service Team

Great to know you're otherwise happy with the Commuter Series case, but we're sorry for any confusion about its compatibility with Apple's MagSafe accessory ecosystem. Although this model will allow a charge to pass from a MagSafe charger, the case doesn't actually have any magnetic components to help maintain a "locking" connection between that and the iPhone. If that's a deal-breaker, our Symmetry Series+ case is a great option with a similarly streamlined profile. You can take a closer look via the following link, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to help! https://www.otterbox.com/en-us/trendy-iphone-14-pro-case-for-magsafe-blue/77-89048.html Best, OtterBox Customer Service Team