A: Hello, We appreciate you reaching out to Owlet and are always happy to help. We do not recommend this on unhealthy babies, however. Here is our article for health and safety: https://support.owletcare.com/hc/en-us/articles/203742579-Smart-Sock-Health-and-Safety Thank you for reaching out to Owlet.
A: Hello, Thank you for reaching out to Owlet. The sock works without wifi but, this means you will not have access to the app. The prompts will go through to the base station only. Thank you for reaching out to Owlet.
A: Hello Mama, We are always happy to help. Unfortunately, it would not fit for a clubbed foot baby. We do apologize for any inconvenience. Thank you for reaching out to Owlet.
A: Thank you for your question about Dream Sock's Oxygen feature. Please note that the Owlet DreamSock is not the Owlet Smart Sock 3, our previous sock monitoring product (which we no longer sell in the US). Below please find more details on differences between these products. Is this the same as Smart Sock? No - The Smart Sock had features notifying users based on heart rate and oxygen level readings that fall outside of preset values. The Dream Sock does not send notifications based on heart rate or oxygen level leaving preset zones. Rather, the Dream Sock is a sleep solution that uses a variety of Sleep Quality Indicators such as movement, heart rate, oxygen level, wakings, etc. to determine your child’s sleep state and sleep quality and prompt you if your child is uncomfortable or needs your assistance to sleep more soundly. Does the Dream Sock notify you if oxygen level leaves preset ranges? Will this notify me if the oxygen level of my child drops? No - The Dream Sock is a sleep solution that monitors your child’s sleep state and sleep quality by tracking sleep indicators such as oxygen level. However, Dream Sock does not send notifications based on oxygen level readings leaving preset zones. Dream Sock may send a “sleep assist” notification if Baby is uncomfortable or needs assistance to sleep more soundly based on multiple inputs, one of which may be oxygen level. Does this show live/real time oxygen? Why is oxygen displayed in 10-minute averages? No - the oxygen level displayed is an average of Baby’s readings from the last ten minutes and refreshes every 10 minutes. The Dream App displays a 10-minute historical average to align with the frequency of when our sleep state algorithm updates our sleep state charts. Disclaimer: Blood oxygen level measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for sleep quality and sleep state consideration.
A: Thanks for reaching out! Yes. The Dream Sock automatically tracks your child’s sleep session. This includes awake time, lightly sleeping / restful, and deep sleep. We calculate this using two main points of data: movement and heart rate. Heart Rate is indicated as beats per minute (BPM). Baby’s heart rates are naturally much faster than adults. When the Dream Sock is correctly in place, you see Tracking so you know oxygen level is being collected and calculated as the historical average. After 10 minutes of tracking, the Dream App displays the average oxygen level, which is listed in the app as Avg O2 (10 min). The average oxygen level displayed in the Dream App updates every 10 minutes to show the prior 10-minute historical average oxygen level.
A: Hi Grandma Dawn - thanks for reaching out. The Dream Sock replaced Smart Sock 2 and Smart Sock 3.
A: Thanks for reaching out! The Dream Sock Baby Monitor comes with Four Fabric Socks - and fits babies 0-18 months, 5-30lbs.
A: Hi Morgan, Thanks for reaching out! The Dream Sock is compatible with the Apple iPhone.