About this item
Highlights
- Provides up to 60 oz. of fresh, filtered water for cats and small dogs
- Flowing water encourage pets to drink more, therefore supporting urinary and kidney health through proper hydration
- Dual-filter system removes dirt, hair, bad tastes and odors
- Flowing water helps prevent bacteria growth
- Adjustable flow control knob customizes the water flow
- Sleek, compact design
- Multiple drinking options: 4 free-flowing streams and a lower bowl with still water
- BPA-Free plastic design comes apart easily for cleaning and is top-shelf dishwasher safe (excluding pump)
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Q: What type of warranty does the manufacturer offer? I've had mine about 6 months or less and it has stopped working.
A: Thank you for reaching out to us about this. You may find it helpful to know that your product comes with a one-year warranty. So we can register your product and assist you with troubleshooting, please get in touch with our team. We can be reached at 1-888-640-8840 between the hours of 8 AM - 7 PM ET Monday to Friday.
submitted byPremierPet Brand Expert - 11 months agoBrand expert
Q: Is the fountain dishwasher safe?
A: Thank you for asking about this! With the exception of the pump, the fountain is top rack dishwasher safe.
submitted byPremierPet Brand Expert - 2 months agoBrand expert
Q: Is this going to be big enough to drink from for my 20 pound dog. Trying to get her to drink more water.
A: Thank you so much for asking. While there are several factors to consider about how much water your dog should drink per day, a good baseline is roughly 1oz per pound. If you do have concerns our customer care team would be more than happy to go over all of your options with you. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant box in the lower right hand side of our website Monday - Saturday 9am - 9pm EST here - https://www.premierpet.com/contact-us/
submitted byPetSafe Brand Expert - 3 months agoBrand expert
Q: Does this have automatic shutoff should it run dry?
A: Thank you for asking about this! The pump does not have an automatic shut off; if the pump runs dry for an extended period of time it would become damaged, then cease functioning.
submitted byPremierPet Brand Expert - 6 months agoBrand expert
Q: My 60 oz Premier Pet Fountain overflows despite being filled to just below the Max Fill line & the fountain speed is set just one above the lowest speed. I clean it 1x/month unless it needs it sooner.
A: We're so sorry to hear your pet's fountain is overflowing. This is certainly unusual and not what we expect. Based on the information provided, further troubleshooting will be necessary to help get this resolved. When you can, please contact us at 1-866-381-2785.
submitted byPremierPet Brand Expert - 10 months agoBrand expert
Q: how long is the adaptor cord?
A: Thank you for reaching out to us, Pat. The cord is 5.5 feet.
submitted byPremierPet Brand Expert - 1 year agoBrand expert
Q: how many filters does it come with?
A: Thank you for the great question, Sosa! The 60 Oz. Fountain will come included with 2 filters: 1 Carbon Filter and 1 Foam Filter.
submitted byPremierPet Brand Expert - 2 years agoBrand expert
Q: why does the hum get louder every couple of days?
A: Thank you for the great question! If your Automatic Water Fountain is making a noise, this would mean two things: the first thing would be that the water is too low. The pump may be running dry and causing a humming sounds. The Second thing would be that the pump may need to be cleaned internally. To clean the pump cavity you will need to disassemble the fountain to remove the pump. On the pump you will need to remove the faceplate with the flow control knob, the intake plate and the impeller. This will allow you to use a brush to clean the cavity. Before reassembling the pump, place a small drop of food safe oil such as veggie or canola oil on the bottom of the impeller blades for lubrication. If you find this does not help with this issue please reach out to our Customer Care Team at 1-866-381-2785. We would be happy to help with troubleshooting.
submitted byPremierPet Brand Expert - 2 years agoBrand expert
Q: What is the Premier Pet Water Fountain made of, and if plastic, does it have Microban to prevent bacteria?
A: Thank you for your question! The Premier Pet Water Fountain is made with BPA free plastic that is top-shelf dishwasher safe. The constant flowing water helps to prevent bacteria growth.
submitted byPremierPet Brand Expert - 2 years agoBrand expert
Q: Is the power to this unit battery or ekectric?
A: Thank you for your great question. All of our pet fountains require access to a wall outlet. We do not offer a battery powered pet fountain.
submitted byPremierPet Brand Expert - 2 years agoBrand expert