Tide Simply Oxi + Febreze Sunny Breeze HE Liquid Laundry Detergent 96 Loads - 137 fl oz: Bleach-Free Cold Water Formula

We're so sorry to hear you had this experience with the delivery of our Tide Simply Oxi + Febreze Sunny Breeze HE Liquid Detergent. We understand it must upsetting. A lot of research goes into our bottle's design and we strive to get the best quality for our consumers. So, we apologize that this has happened to you, and we appreciate you for letting us know. Our packages are designed to withstand a certain amount of wear and tear. Even so, plastic packaging may become damaged or break if it's dropped, especially if it lands on a seam or corner. We’ll make sure we share what’s happening so that we can continue to improve our designs. Please contact the Target Customer Service team at 1-800-440-0680 so they can help and take care of you for the delivery of this item, Bridgitte.

Hi Yvonne! Thank you for sharing your experience with Tide Simply. We understand how frustrating it can be to receive a product that does not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. At Tide, we are committed to continuously improving our packaging and ensuring that our products meet the highest quality standards. Your feedback is invaluable in helping us achieve this goal. We take quality very seriously and conduct numerous checks throughout our manufacturing process to provide you with the best laundry cleaning experience. To better assist you and address your concerns, we encourage you to contact us directly at (800) 879-8433. Our team is here to help and would appreciate the opportunity to understand your feedback in more detail. Thank you for your understanding, and we look forward to resolving this matter for you.

We're sorry that you've had a disappointing experience using Tide Simply laundry detergent, AW. Our detergent is very safe when used as directed, however, sensitivity is alway a possibility. Because you've experienced an allergic reaction, we recommend that you discontinue use of this detergent version. It's important to know that Tide Simply detergents contain a lower formulation of cleaning ingredients, which allows it to be offered at a low price while providing quality odor fighting and cleaning power. To balance the desire for fewer ingredients, including stain fighting enzymes and scents throughout their whole wash, people frequently use pre-treaters to achieve extra stain removal when they need it. Because you mentioned you'd like more cleaning power, but also experienced an allergic reaction to Tide Simply, we'd like to recommend instead trying our Tide Free & Gentle detergent. Tide Free & Gentle is hypoallergenic, pH balanced, and deeply cleans while remaining gentle to skin. Your satisfaction is very important to us, and we'd like to gather some additional details of your experience, to further assist you. Please give us a call at 1-800-879-8433 from 9AM -- 6PM EST Monday–Friday.

Our goal is for you to enjoy doing the laundry, so we're sorry to hear that you had this experience with your go-to detergent. This isn't what we expect with our quality and safety checks, and when used as directed, especially since we have not changed the scent with this product. We ask that you please discontinue using it. We'd like to make a complete and detailed report to our Quality and Safety Team and help you with this. Please call us at (800) 879-8433.