Puffs Plus Lotion Gentle & Soothing Facial Tissue

Thank you for sharing your experience with us regarding the Puffs Plus Lotion Facial Tissue. We’re sorry to hear that the boxes and tissues you received have a strong fragrance that you find unpleasant. We understand how important it is for our products to meet your expectations, especially when you've been a loyal customer for years. Your feedback is invaluable, and we will be sure to pass your concerns along to our product team for further investigation. If you have any additional questions or if there’s anything else we can assist you with, please feel free to contact us at 1-800-777-8337. We appreciate your understanding and are here to help!

Thank you for bringing this to our attention. We know paper products like facial tissues can be porous and can absorb odors around them. It is possible in the shipping, warehousing, or storage, if placed near an odor or scented items, it could have picked it up. We appreciate you reaching out and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance. -The Puffs Team

We’re sorry to hear this and we appreciate you bringing this to our attention. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. Our Quality Team regularly shuts down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-777-8337. Thank you, and we look forward to hearing from you. -The Puffs Team

We're sad to hear you aren't enjoying these Puffs. This certainly isn't the result e expect after thorough quality testing, so our team would like to learn more. When you have a chance, please give us a call at (800) 777-8337.

We're so sorry to hear you had this experience with our tissues. Helping you and your nose when you're in need is our goal, and we surely want to only send out our best. This is why we make sure our tissues go through many quality checks to ensure they reach you in perfect condition. We certainly want our tissues to hold up to the job at hand, and also be soft. The softness of facial tissues is directly related to the amount of lint. The softer the paper, the more lint there may be. However, an excess of lint can build up on the manufacturing line. To correct this, we regularly shut down our manufacturing lines to remove excess lint that could drop onto products, so that they should reach you in the best possible condition. We'd really love to see how we can help, and get you back to the high quality we both expect. Please give us a call at 1-800-777-8337. Our Puffs team is available Monday-Friday from 9am-6pm EST, and looking forward to hearing from you.

We're sorry to hear you didn't enjoy the patterns on the Puffs Plus boxes you had received, Mary. We welcome our feedback, and we'll be sharing your preference on our artwork with our team. If you have further comments to share, questions or concerns, please feel free to call us at 1-800-777-8337. Our Puffs Team is available Monday-Friday 9am-6pm EST.

Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure that your Puffs are soft and comforting when you need them, and we're sorry if your recent purchase doesn't measure up to your standards. We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-8337 for additional assistance. -The Puffs Team