Mona - 1 month ago, Verified purchaser
Okay, I got this back in late August 2022 so recently. Last week it stopped working and I had only used it a few times. The company though itself has great customer service 👌 I let them know what happened and sent a picture of it I mean it was brand new and they sent a replacement and slight upgrade. Here's to hoping the new new one works out wonderfully. As someone with severe back pain I never knew how amazing these things are I've always purchased disposable heating pads not sure why lol but definitely not going back after experiencing the relief I feel with this heating pad!