Sony WF-C700N True Wireless Bluetooth Noise Canceling In-Ear Headphones

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C700N, and happy with the quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties with the displayed battery percentage. Make sure to check the remaining battery charge of your headset following the correct steps at this link: https://cutt.ly/ltqBxYUT If the issue remains, try the steps below and test again: 1. Set the headset units into the charging case, close the charging case lid once, and then remove the headset units from the charging case. 2. Try connecting the headset to different devices. 3. Make sure the Sony Sound Connect app is updated to the latest version using the Google Play Store or the App store. 4. Restart the device being connected, such as your computer or smartphone. 5. Delete the Sony Sound Connect app, then reinstall it. 6. Update the headset to the latest version using this link: https://cutt.ly/RtqBc0yT 7. Reset the headset by following the steps here: https://cutt.ly/mtqBc6iH 8. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/YtqBvsE9 Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-C700N. We hope you continue to enjoy it for years to come! If you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Nadine @Sony Support UK

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-C700N. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK

Hello Allan123y, Thank you for considering Sony products. We’re very sorry to hear about the issues you’re experiencing with your WF-C700N earbuds and appreciate your honest feedback. We understand how frustrating it can be when only one earbud charges and the earbuds connect randomly, draining the battery. We strongly recommend following the steps below to help resolve these problems: 1. Firmware Update to Version 2.0.5: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483 2. Reset the earbuds: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html 3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-C700N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! If you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, KaKaRee, Thank you for the review and the 5-stars rating! It brings us great satisfaction to hear how much you are enjoying your Sony Earbuds! Their fantastic Sound quality, and with their modern and comfortable design, they combine a shape that perfectly matches the human ear with an ergonomic surface for a more stable fit. We hope you can continue to enjoy your favorite songs with your top-technology Earbuds! Thanks for choosing Sony, have a fantastic day! DiegoV

Hi abby______ Thanks for taking the time to share your experience with us. We understand how frustrating it is to deal with multiple situations at once. That's definitely not the level of quality we aim to provide. To address the sound being interrupted when you push the earbuds in your ear and the audio bouncing from one to the other, please reset them by following the instructions in the link below: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html Then, perform factory reset following these instructions: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html Additionally, make sure they have the latest firmware version installed. If you're not sure how to do it, check this out: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483 About the weight and materials, we highly appreciate your feedback and take it very seriously for improving in future products. Lastly, regarding the noise cancellation mode and ambient mode, check this out: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html?search=noise We hope the information helps, thanks for considering Sony Products. -Eliab

Hi Arratay, thank you for taking the time to share your experience with the WF-C700N earbuds. We sincerely apologize for the persistent issues you've been experiencing with your earbuds. We'd like to help you resolve this issue. We're here to assist you and would be glad to provide you with some troubleshooting steps to address these problems: - Make sure both earbuds are securely and firmly seated in their respective slots in the charging case. If they are even slightly "floating" or not fully touching the charging contacts, they may not disconnect from Bluetooth. Try gently pressing down on them to ensure a good connection. - Use a soft, dry cloth or a cotton swab to carefully clean the contact points inside the case and the metal contacts of your earbuds. - Initialize the earbuds: for detailed instructions, please visit the following link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for bringing these specific points to our attention. Best regards, Stephanie

Hi, Thank you for your feedback. We're sorry to hear the quality of the WF-C700N isn't up to your liking and that you had to return the product. This is not the norm, as we always strive to deliver the best quality possible. For future information, you can try the steps here and test again before returning the device: https://cutt.ly/TrvxeSYZ If the issue remains, you can try the steps below: 1. Make sure that the headset is updated using this link: https://cutt.ly/irvxrhLT 2. Reset the headset by following the steps here: https://cutt.ly/0rvxrR1U 3. Initialize the headset following the steps at this link: https://cutt.ly/0rvxrGA9 Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK