Sony WF1000XM5/B True Wireless Bluetooth Noise Canceling Earbuds - Black
$329.99
ColorBlack
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3.5 out of 5 stars with 1552 ratings
4.0 out of 5 stars with 662 reviews
32% would recommend
28 recommendations
2 out of 5 stars
17 January, 2026
originally posted on sony.com
Not as good as the WF-1000XM4
I bought this as a replacement for my WF-1000XM4, which I had for 3 years and were excellent. Have to say disappointed with the XM5 as the sound quality is just not as good. Overall the sound feels much more closed in that the XM4 model, with a narrower sound stage.
3 out of 5 stars
14 January, 2026
originally posted on sony.com
Not worth it
I lost my Bose QC Ultra earbuds and decided to give Sony a try. Unfortunately, the call quality is disappointing — people I speak to can hear their own voice echoing, or they can barely hear me at all. Calls also disconnect from the phone quite often, which is frustrating. On the positive side, music quality is very good, which is what you’d expect from Sony. Overall, great for listening to music, but poor call performance compared to Bose.
1 reply from Sony UK team - 5 days ago
Hi, Thank you for your feedback. We're sorry to hear that you're experiencing difficulties with the call quality of your WF-1000XM5. This is not the norm, as we continuously strive to deliver the best quality possible. Please try the steps here and test again: https://cutt.ly/Btlyk5bG If the issue remains, try the steps below: 1. Update the headset to the latest version using this link: https://cutt.ly/RtlylJSu 2. Reset the headset by following the steps here: https://cutt.ly/JtlyzqJF 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/VtlyzdAD Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
4 out of 5 stars
13 January, 2026
originally posted on sony.com
Good sound quality, but not great noise cancelling
Good headphones, but noise cancelling is disappointing considering the claims. Using the app to adjust the EQ, I was able to get just the sound I like, nice and bright but with a decent amount of bass (mostly rock music). The selection of earbuds mean I was able to get them comfortable, and the ability to test how well they seal is very good. My disappointment is the noise cancelling ability. Sony make very bold claims about it, but it’s just not that great - average at best. I accept buds will always struggle compared to over ear cans, but my Bose QC Ultra Quiet’s make a noisy room silent when wearing them, with no sound playing though them. These Sony earbuds in the same situation had me looking in the app to turn noise cancelling on, only to find it was already on. Quite disappointing.
1 reply from Sony UK team - 6 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-1000XM5. Yet, we're sorry to learn that you're not fully satisfied with the noise cancelling function. You can enhance the noise cancelling function on your headset, by following the steps here: https://cutt.ly/btkMItOK If the issue remains, try the steps below: 1. Update the headset to the latest version using this link: https://cutt.ly/WtkMI2h8 2. Reset the headset by following the steps here: https://cutt.ly/utkMOrR7 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/QtkMOxXj Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
1 out of 5 stars
13 January, 2026
originally posted on sony.com
Terrible noise cancelling capability
Zero noise cancelling - extremely disappointed with this and would absolutely return this if I could (believe me I already tried) I used a predecessor which worked great and unfortunately bought this new model in good faith smh
1 reply from Sony UK team - 6 days ago
Hi, Thank you for your feedback. We're sorry to hear that the WF-1000XM5 didn't meet your expectations and that you're experiencing difficulties with the noise cancelling feature. This is not the norm, as we always strive to deliver the best quality possible. You can enhance your experience with the noise cancelling function by following the steps here: https://cutt.ly/stkXIRdw If the issue remains, please try the steps below: 1.Update the headset to the latest version using this link: https://cutt.ly/UtkVH2mg 2. Reset the headset by following the steps here: https://cutt.ly/gtkVGAyZ 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/TtkVHpKO Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Ismail @Sony Support UK
5 out of 5 stars
9 January, 2026
originally posted on sony.com
The best.
I liked it so much ..wow super..supreme built quality ...
1 reply from Sony North America Customer Support team - 12 days ago
Hi Amilin, Thank you so much for the glowing review! We are thrilled to hear that the WF-1000XM5 exceeded your expectations. We put a lot of work into ensuring the build quality feels as premium as the sound, so it’s wonderful to know that stood out to you. Thank you for choosing Sony and happy listening! Regards, Dominick
3 out of 5 stars
8 January, 2026
originally posted on sony.com
Great buds, but you may have fitment issues
There is no doubting the quality of these earbuds, for sound, build quality and features. So on that front they get 5 star. However, the big problem I encountered with these earbuds is that they just didn't fit. I couldn't get any of the ear tips to seal correctly and in addition, the foam IMHO is too hard and not playable enough. I found that my old CN700's gave a better feel when wearing. I am really disappointed that these buds just don't work for me as in all other aspects they are pretty amazing.
1 reply from Sony support team team - 11 days ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying the sound and build quality of your WF-1000XM5. Yet, we’re sorry to hear that you're experiencing discomfort when wearing them. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. You can find how to wear the headset correctly to prevent any discomfort here: https://cutt.ly/1teJBs6l Additionally, you can find the precautions here: https://cutt.ly/iteJNUZg If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
5 January, 2026
originally posted on sony.com
Great buds and excellent quality
These were a Christmas gift and I have found them to be excellent for all my needs for listening too music, the ANC is probably the best I’ve had for quite some time and the quality of the music separation is also excellent, the bud tips that came with the ear buds are in enough sizes to suit most people, all in all I am very, very impressed and happy with these buds from Sony
5 out of 5 stars
4 January, 2026
originally posted on sony.com
Great sound
Very clear sound and comfortable fit in ears once they are settled
5 out of 5 stars
4 January, 2026
originally posted on sony.com
Great features and sound quality
Haven’t had a chance to use them a lot yet, however the features, sound quality are excellent
5 out of 5 stars
3 January, 2026
originally posted on sony.com
Great. But not for active excersises eith ANC On.
Excellent noise cancelation. Sound quality very good. The only thing that disappointed me was that when exercising with a cardio elliptical trainer, it feels like there's a bump in both headphones when you do the same movement, for example, you go up and down a little faster, only with noise cancellation turned off.
5 out of 5 stars
3 January, 2026
originally posted on sony.com
Sound
Brought two days ago very impressed would definitely recommend
5 out of 5 stars
2 January, 2026
originally posted on sony.com
WF‑1000XM5 is the best noise cancelation earbuds
The Sony WF‑1000XM5 deliver a level of noise cancellation that genuinely feels a step ahead of everything else on the market. Sony has managed to shrink the size, improve the comfort, and still push the performance even further a combination that makes these earbuds stand out in a crowded field. If you want the best noise‑canceling earbuds available today, with premium sound and comfort to match, these are the ones to get.
1 reply from Sony North America Customer Support team - 18 days ago
Hi there! We are delighted to hear that you consider the WF1000XM5 to be a step ahead of the market! It is wonderful to know that you are enjoying the combination of improved comfort, compact design, and top-tier noise cancellation that we worked so hard to achieve. Thank you for trusting Sony. Regards, Dominick
3 out of 5 stars
2 January, 2026
originally posted on sony.com
Great earbuds, fit isn't that good.
Very high tech earbuds, very impressed with ambient sound which allows you to hear surroundings. Great app aswell. Connect to multiple device, mic quality is good. My earbuds don't fit as nicely as I would want, my right ear stays in most of the time with the earplug it came with and it feels slright, however, the earplug on the left ear feels uncomfortable, I have tried all the smaller earplugs and the larger one, they all have the same issue, they don't feel right. Just when I thought the earplug feels good is when I start to experience issues, either it is too close to earhole because it is too small or it doesn't fit as nicely where it can fall out. I tried changing what the buttons do use the app but was unable but I haven't google how to do it. The options I pressed seem to not do it
1 reply from Sony UK team - 17 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-1000XM5. Yet, we are sorry to hear that you're facing difficulties with it. Please try the steps here to adjust the headset for your maximum comfort and test again: https://cutt.ly/Btg9tMuP Additionally, we appreciate your feedback regarding customising the functions of the buttons; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
5 out of 5 stars
31 December, 2025
originally posted on sony.com
Great Features -Multi-point conn. Audio quality
I boought this last month from Macy's. I am a music lover and have a good experience of audio quality and spectrus distriution by listening a same song in multiple devices. This device is delivering quality output without noise and clipping even in high volume. also the low frequency signals are not getting attenuated at any level of volume. Another feature is I am using more than 3 device in my daily life. And able to switch the connection without any struggle. Sleek design also
1 reply from Sony North America Customer Support team - 19 days ago
Thank you for the detailed review, kanagavel! It is fantastic to hear from a fellow music lover who appreciates the technical nuances of the WF-1000XM5. We are thrilled that you’re noticing the impact of our Dynamic Driver X, which is specifically designed to handle a wide frequency spectrum without the clipping or low-end attenuation you mentioned—even at high volumes. It’s also great to hear that the Multipoint Connection is making your daily life easier. Being able to jump between your phone, laptop, and other devices without a struggle is exactly the seamless experience we aim for with our Bluetooth 5.3 technology. Thank you for choosing Sony and for sharing your expertise! Best regards, Gus, Sony North America Customer Support
2 out of 5 stars
31 December, 2025
originally posted on sony.com
Avoid
The worst high-end earbuds in all categories. Randomly disconnects, ambient audio is poor, comfort is lacking, and controls are hit or miss.
1 reply from Sony North America Support team - 19 days ago
Hi Earbudude, We are very sorry to hear that your WF-1000XM5 earbuds are not meeting our high standards for performance and comfort. To resolve the connection and control issues, we recommend ensuring your firmware is updated via the Sony Headphones Connect app and attempting a factory reset to re-stabilize the Bluetooth pairing. For the best ambient audio and comfort, please try the different sizes of included noise isolation earbud tips to ensure a proper airtight seal, which is critical for both sound quality and fit. Thanks for choosing Sony. Best regards, Eliab
5 out of 5 stars
30 December, 2025
originally posted on sony.com
Good buy!
Upgrade on the old headphones. Good quality sound and great features. App is quite good as well.
4 out of 5 stars
25 December, 2025
originally posted on sony.com
Ok but
I found them easy to set up but very difficult to register on your site
1 reply from Sony UK team - 23 days ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-1000XM5. Yet, we're sorry to learn that you're facing difficulties registering your headset. You can easily register the headset on your MySony account by following the steps here: https://cutt.ly/0tfAyRG3 Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
5 out of 5 stars
25 December, 2025
originally posted on sony.com
The best in-ear buds by FAR!
Absolutely brilliant audio and noise cancelling, purchased these to replace some linkbuds that had dying batteries and was immediately impressed with the difference in quality. The tips are a nice firm foam based style which stay stuck inside your ears much better than the rubber ones. Build quality is excellent with really firm magnets in the case holding the earphones firmly inside. Charging for just 10 minutes easily gives you an hour or so listening. Very happy with purchase
5 out of 5 stars
22 December, 2025
originally posted on sony.com
the options of different head phone buds
I brought my Sony WF-1000MX5 not so long ago though they are small they it me ears very well. they work very well right out of the box. The only concern I have is that when you have to update the software, because I a have an older Sony phone the Sony Experia L3, I encounter some problems, all apart from that I would recommend the headphones to any body interested in them. I'II look forward to the upgrade as well.
5 out of 5 stars
20 December, 2025
originally posted on sony.com
Great
The war buds feel very premium, are comfortable and sound great. That connect very quickly. A few minor issues I noticed. The case seems to absorb dirt, although a case protector has fixed that issue. The option to cut the music when speech is hear is in theory excellent, but when the music suddenly stops because you start singing to your favourite track, you will probably disable it like I did. Finally I found with noise cancellation, ever step I took seemed to echo through my ear canal. It is very disconcerting at first!