True Wireless Bluetooth Earbuds with Charging Case - heyday™

A: I also tried cleaning the charging port.

A: Answer: Hi - Great question, while we do appreciate your interest and welcome your questions, that information is not available to us in Guest Relations. I’ll be sure to make your comments available to the appropriate partners within our organization. - Dianida

A: Hi Joseph, there r a few possible issues causing this, would u pls kindly contact customerservice@ttinno.com for further assistance. Thanks

A: Hi, Kai! Regarding your question about the heyday? True Wireless Earbuds: The earbuds take approximately 20-30minutes to charge in the case, the case itself takes a little over an hour to charge. The case supports recharging the earbuds multiple times from a single charge. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: Ate these earbuds able to be used with Iphone?

A: Yes! It connects with Bluetooth.

A: Hello laura - We appreciate your interest in these amazing True Wireless Bluetooth earbuds. Yes, while the right earbud is still in the closed case, try pressing and holding the left earbud's button until it turns on. As an alternative, please contact MyTGTtech at 833-848-8324 every day between 7 a.m. and 11 p.m. CST for any further inquiries. - Peter

A: Hi laura, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday. We apologize for the issue you are experiencing and have a few suggestions that may help: With the Right earbud still in the closed case you can try pressing and holding the pressing the button on the left earbud till it truns on.(in already on power off and back on.) If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: No, the earbuds do not have active noise canceling features.

A: Yes, the earbuds are crafted from water-resistant material for lasting use.

A: The earbuds use a USB-C connection for charging.

A: The package includes earbuds, a charging case, a USB-C charging cable, and 3 pairs of silicone tips.

A: The estimated charge time for the earbuds is 2 hours.

A: Hi laura, thank you for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds. We apologize for the issue you are experiencing and have a few suggestions that may help: Try performing a manual reset: 1 Keep the earbuds in the charging case and forget “JLab GO Air Pop” from your Bluetooth device settings. 2 Quick tap 7x on one earbud in charging case. Earbud blinks blue 4 times. 3 Quick tap 7x on other earbud in charging case. Earbud blinks blue 4 times. 4 Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi laura, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday. We apologize for the issue you are experiencing and have a few suggestions that may help: We suggest resetting the earbuds and go though the pairing process again To reset/unpair Place the earbuds in the charging case press and hold the reset button of the charging case for 6 seconds. The earbuds will turn on and off again, indicating the reset. Then repair them with your phone. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.