Vicks 3-in-1 Sleepy Time Humidifier Diffuser Nightlight

A: Thank you for your inquiry. Please note that when you start using the unit, you may hear bubbling and dripping. This is because there is only one entrance/exit from the tank. As water in the base is used, water from the tank will leave, and air will take its place. This can make a bubbling and dripping noise. While this is normally unobtrusive, it will lessen as the unit runs and the humidity in the area around the unit increase. There is nothing wrong or defective about this in either unit. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: We're so sorry to hear about your humidifiers and that Helen of Troy Customer Support hasn't responded to you yet. They're likely experiencing a very high volume of emails and reply to them in the order they're received. Feel free to call 1-800-477-0457 to speak with a representative.

A: Thank you for your inquiry Katy. Yes, you can add Essential Oils to the water directly with this unit. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: That's a great question, Katy, and we're going to point you to our trusted partner who manufactures Vicks Humidifiers - Kaz, Inc, a Helen of Troy Company. Their customer support team can be reached by calling 1-800-477-0457. You can also connect with them on their Vicks Devices Facebook page or email them at socialsupport@helenoftroy.com.

A: Thank you for your inquiry. Yes, this is an ultrasonic humidifier. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Hi LB, we license our brand name to the Helen of Troy Company, which manufactures Vicks humidifiers, thermometers and vaporizers. So to best answer your question, please contact their customer support by visiting https://www.vickshumidifiers.com/contact-us. Or if you prefer, you can call 1-800-827-6712 during business hours to speak with a member of their support team.

A: Thank you for your inquiry. This unit is not a top loading humidifier. It is fairly easy to clean, and the tank cap is wide enough to make cleaning easier. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Thank you for your inquiry Sara. This unit does not require a filter. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Thank you for your inquiry Amy. This unit can be used around cats and dogs. We would advise placing it in a spot where they cannot interact with it. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Thank you for your inquiry Jody. The Night light can be set to three settings: Color Changing, Stay on current color, Off. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Thank you for your inquiry. This is a cool mist, ultrasonic humidifier. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Thank you for your inquiry. This unit will come with a sample VapoPad, but if you would like more, they will need to be purchased separately. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Thank you for your inquiry Lexi. Yes, this unit does have an automatic shutoff feature that will turn the nebulizer off once the water level drops far enough. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.