Vicks Warm Moisture Humidifier - White/Blue

A: I bought 2 units on 12/23/2017 online here and have been using for 2 days. One unit was making popping noises say every half an hour or so. May have to get an exchange.

A: How to clean? How often?

A: My humidifier has been pretty quiet on the low setting. No hissing or gurgling noise.

A: It has been a while since I last used it, but I recall it making a very gentle, soothing sound that helped me sleep. It is a very nice humidifier, and I recommend it.

A: Thank you for your inquiry Hailey. This unit should not make any spitting noises. However, there will be some gurgling as water leaves the tank and is replaced by air, as with any non-top-fill humidifier. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

A: It is quiet best one I have ever purchased

A: I've not heard a spitting noise, but the gurgling noise is there.

A: Why in the box said 2 free Vick pads But nothing in there?

A: It does have a bit of light when you turn it on

A: The small green light on the dial glows, but that is it

A: Thank you for your inquiry Jen. The only LEDs on this unit are on the power knob and the auto-shutoff light near the power knob. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

A: That's a great question! For assistance with your inquiry, please call 1-800-827-6712.

A: Thank you for your inquiry. The Vicks Warm Moisture Humidifier has a maximum wattage of 260 on the highest output setting. If you have further questions or need assistance, please reach out to us at SocialSupport@helenoftroy.com. We're here to help!

A: I had the same issue with mine. I had to tip the base upside down to empty water then put the piece filled with water back on and it cleared the issue.

A: We're sorry this has been your experience, Adie. For support with Vicks Humidifiers, please contact our trusted partner, Helen of Troy, who will be happy to assist you. Please call 1-800-827-6712 to get in touch.

A: Thank you for reaching out. Please get in touch with our friends over at Kaz USA, inc., the company that P&G licenses the Vicks brand name to for Vicks Humidifiers, so that they're able to assist you with this; you can reach them by phone at 1-800-827-6712, or by email at consumerrelations@kaz.com.

A: Thank you for your inquiry about using essential oils with the Vicks Warm Moisture Humidifier. You can add a few drops of essential oils to the Medicine Cup. However, please do not add oils directly to the Water Tank or Reservoir, as this can damage the unit. If you have further questions, feel free to contact us at SocialSupport@helenoftroy.com.

A: Thank you for your inquiry. The model number of this humidifier is VWM845. If you have any additional questions or need assistance, feel free to reach out to us at SocialSupport@helenoftroy.com.

A: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.

A: We will be happy to provide that information. To fill the water tank, remove the tank from the base and turn it upside down. Unscrew the cap that is located on the now exposed base of the unit. The cap will unscrew to the left. Once the cap is removed, you can put water into the tank. Make sure to line the cap up correctly and tighten it before turning the tank right side up. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: It's disappointing that so many humidifiers are manufactured to fill via bottom side twist-valve-cap versus top fill. The bottom-fill process is awkward & often difficult, especially for the elderly.

A: Thank you for your inquiry. Please do not use Vicks VapoRub with this unit, as that was meant for use on skin, and not our units. You can use Vicks VapoSteam in the medicine cup. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Hello Mrs. Fleming! P&G licenses the Vicks brand name to Kaz USA, Inc. for Vicks Humidifiers so we suggest contacting Kaz USA, Inc.(a Helen of Troy Company) directly at 1-800-827-6712 for any questions you may have about your humidifier.

A: Thank you for your inquiry. This unit does not use a filter. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

A: Our trusted partners will have more information to help, Becky, so we hope you connect with them at Helen Troy Company at 800 – 827 – 6712.

A: Our trusted partners at Helen Troy Company will have more information to help with what kind of water is best. Please connect with them at 800 – 827 – 6712.

A: Thank you for your inquiry. You can use regular tap water with this unit. If you want to decrease the scale buildup, then you can mix in some distilled water. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.