Original Large Jar Candle 22oz - Yankee Candle

Hello Dana, thank you for your feedback on our YOriginal Large Jar Witches Brew Candle 22oz. We are sorry to hear that you are disappointed with the product. Yankee Candle prides itself on the quality of its products, and we take all feedback seriously, therefore, we would be happy to sort it out for you. Please reach us to the Consumer Care team, or you can also check at the bottom of our website under customer service to contact us via email. We are looking forward to hearing from you! We are available Mon - Fri: 9am-5pm EST. Thank you! Yankee Candle Consumer Care Team

Hello, thank you so much for sharing your feedback with us. We truly appreciate your loyalty to Yankee Candle and your love for our iconic fall fragrances like Pumpkin Spice and Harvest they’re seasonal favorites for a reason, and we're so sorry to hear that this year’s experience didn’t meet your expectations. We understand how important it is for your candles to deliver that warm, comforting, and familiar scent that fills your home during the fall season. The fragrance throw and overall quality of our candles are something we take great pride in, and we regret that the Pumpkin Original Large Jar Candle had more of a smoky scent than you’ve noticed in previous years. That’s certainly not the experience we want for you. Our team consistently reviews feedback like yours as we work to maintain the quality and consistency of our fragrances. A slight formulation or wax change may have impacted your particular candle, and we’d love the opportunity to learn more. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello. Thank you for taking the time to share your detailed feedback on the Spiced Pumpkin Original Large Jar Candle. We are very sorry to hear that the fragrance did not meet your expectations and that it produced an unpleasant smoky scent while burning. That is certainly not the experience we want for our customers. The candle should deliver a warm, spiced pumpkin aroma,and we are so sorry that was not the case with yours. We would be happy to offer you further support if you could kindly reach out to us directly. We also appreciate your thoughtful feedback regarding the scent experience. It will be shared with our fragrance development team as we continue working to ensure our candles provide the cozy, comforting scents our customers expect. Thank you again for reaching out, and we apologize for the inconvenience and disappointment this has caused. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 8pm Eastern Time. Thank you! Yankeecandle® Consumer Care

Hello, thank you for being such a loyal Yankee Candle customer and for sharing your honest feelings with us. We’re genuinely sorry to hear about your disappointment with the recent experience you’ve had with our Spiced Pumpkin Original Large Jar Candle. At Yankee Candle, we have always been committed to delivering high-quality fragrances, long burn times, and beautifully crafted vessels that our customers love. We want to assure you that we continuously strive to balance fragrance quality, safety, and sustainability in our products. Sometimes that means making adjustments, but our goal is always to maintain the rich, authentic scents you expect. We regret that you feel the fragrance strength has diminished, and we take this feedback seriously. We also recognize that pricing and value are important, and we want you to feel confident that every candle you purchase from us is worth it. We’re sorry if this hasn’t been your experience lately. Your loyalty means the world to us, and we’d love the chance to make things right. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care