Kiehl's OPK ACNE SPOT 15ML US CA

Hi there! Thank you for your feedback! We’re glad to hear you enjoyed the product overall, even if it wasn't the targeted solution you needed for your acne. Skin concerns can be complex, and sometimes a formula that works for one person may not be the perfect match for another's specific needs. We are so happy to hear that our Ultra Facial Cream (UFC) is delivering the results you're looking for! If you ever want to explore products specifically formulated for blemish-prone skin, our experts are always here to help you find the perfect addition to your routine.

Hi there! Thank you for sharing your honest feedback. We’re glad the product felt nice on your skin and helped with redness, though we understand your disappointment that it didn’t fully address your acne concerns. Acne solutions can vary from person to person, and if you’re looking for another option, you might consider our Gently Effective Acne-Treating Cleansing Paste, which combines a cleanser, spot treatment, and face mask in one. It’s formulated with charcoal and salicylic acid to help reduce and prevent acne without drying out skin. You can learn more here: https://tinyurl.com/29o3xry3 if you’d like help finding the best routine for your skin, our customer care team is happy to assist at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly value your feedback and appreciate you sharing your experience.

Hi Chuck 17! Thank you so much for sharing your experience. We’re thrilled to hear that the Truly Targeted Acne-Clearing Pimple Patch with Salicylic Acid has been so effective for you and helped clear breakouts quickly and are sorry to hear about your confusion with the packaging. Your feedback about the dropper not reaching the remaining product is important and appreciate you bringing this to our attention. We will be sure to share your comments with our packaging and development teams for future consideration and thank you for being a valued Kiehl's member!

Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Truly Targeted Acne-Clearing Pimple Patch with Salicylic Acid. Thank you for bringing this to our attention—we value your feedback and would like the opportunity to speak with you directly to better assist. Please give us a call at 1-800-543-4572, available Monday through Sunday from 10:00 AM to 7:00 PM EST. When you call, please reference case #43674769 so we can assist you more efficiently. It would be helpful if you could have the product available during the call. We look forward to speaking with you and resolving your concerns.