Tineco GO Pet Cyclone EX Cordless Stick Vacuum

Dear Taylor, We sincerely apologize for the disappointing experience you have had with your vacuum. We understand how frustrating it must be that the vacuum has clogged in several places from the very first use and every time since, requiring you to take it apart after every single use, especially since it was recommended for handling pet hair without clogging. We want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, you purchased this vacuum based on recommendations for removing pet hair without clogging, as you have two dogs that shed; however, from the very first use and every time since, it has clogged in several places, and you have to take it apart every single time you vacuum, with clogs usually occurring after just one room despite your house not being large, leaving you feeling that the vacuum is completely useless. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the problems you are experiencing with your machine, and we will definitely work actively to resolve them for you. Sincerely, Tineco Customer Service Team

Dear Lisa m, We’re so glad to hear that you loved the stinking cute color, the great lights, and that the suction was really good when you could get to the dirt; however, we sincerely apologize for the disappointing experience you have had with your machine. We understand how frustrating it must be that the vacuum literally fell apart, that it was pretty loud, and that it blew dog hair all over the house. We want to assure you that we take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, the glue that held the vacuum together stopped being sticky and the wand fell out of the handle piece, the machine was pretty loud, and the fan facing the floor blew dog hair all over the house every time you pushed it forward, making it difficult to vacuum up the dirt. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Our machines come with a two-year warranty service, so please don’t worry — any issues are fully covered and we can absolutely help you with them. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please feel free to continue contacting us with the problems you are experiencing with your machine, and we will definitely work actively to resolve them for you. Sincerely, Tineco Customer Service Team