Pantene Pro-V Repair & Protect Shampoo

Thank you for getting in touch about our Pantene Pro-V Repair and Protect Shampoo. It saddens us deeply to hear that you've been experience some shedding and thinning of your hair. We understand how devastating this can be and we want to be able to address your worries while at the same time, provide some helpful information and reassurance. Firstly, it's important to understand that losing around 50 to 100 hairs a day is considered normal. We do acknowledge that extensive hair loss can be distressing and there are different factors that can contribute to significant hair loss. These include, hormonal changes, illness, infections, stress, medications, or more. Since you experienced an unusual amount of hair loss, we do recommend speaking to your doctor who can provide you with a personalized guidance and explore potential causes. Please be assured that our hair care products are very safe for use and do not cause or speed up hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. We want to still gather more information regarding your experience. When you find the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for sharing this information regarding our Pantene Pro-V Repair and Protect Shampoo. We are very sorry to hear that you had an allergic reaction and that you had breakouts all over your head, face, and neck. That is truly not the experience we want you to have and we can understand how frustrating that can be. We'd like to make sure your comments get the attention they deserve and to do so we'd like to collect some additional information. Be assured that the details you provide will be shared with both our Safety Team as well as the rest of our Pantene Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do recommend discontinuing the use of the product if you haven’t already but please keep it on hand in the event we may need to retrieve it. We would appreciate it if you would call us at (800) 945-7768 or email us through our Contact Us Page so we can assist you further.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.