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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 2 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 3 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 4 of 4
Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 1 of 4

Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - Black

9 Questions
$399.99

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At a glance

About this item

Highlights

  • Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
  • Magnificent Sound, engineered to perfection with the new Integrated Processor V1
  • Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
  • Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
  • Ultra-comfortable, lightweight design with soft fit leather
  • Multipoint connection allows you to quickly switch between devices
  • Carry your headphones effortlessly in the redesigned case.
  • Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
  • With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.

Description

The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Wireless Technology: Bluetooth 5.3
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: 1 Non-Universal Lithium Ion, Required, Installed
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.

Q: Does the plastic hinge break after a few months?

submitted by Alec - 2 years ago

  • A: Mine broke after about 5 months, not sure how

    submitted byAB - 1 year ago

  • A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.

    submitted byBen - 2 years ago

  • A: Is the Sony WH-1000XM5 a refurbished product?

    submitted bykim - 2 years ago

  • A: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST

    submitted byRena - 2 years ago
    Target staff support

Q: I've had mines for about 2 years now and I've tried so many times over the past 2 years but I can't get them to connect to my Macbook air through bluetooth. Is this just me?

submitted by Berry - 25 days ago

  • A: Hi, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. It’s probably not just you. The Sony WH-1000XM5 headphones generally work well with MacBook Air models over Bluetooth, so if they have never connected in two years, there's likely a pairing issue rather than a compatibility problem. The headphones support standard Bluetooth audio connections and can pair with macOS devices. A few things I'd try: Delete the headphones from your Mac's Bluetooth list Mac: System Settings → Bluetooth If "WH-1000XM5" appears, click the information button and choose Forget This Device. Put the headphones into pairing mode Turn them off. Hold the power button for about 5-7 seconds until you hear "Bluetooth pairing" (not just "Power on"). Pair again On the Mac, refresh Bluetooth devices and select WH-1000XM5. Check if they're already connected to another device The XM5 supports multipoint connections but can sometimes get "stuck" with phones or tablets. Temporarily disable Bluetooth on your iPhone, iPad, or other paired devices and try again. Reset the headphones If you've never done this in two years, a reset can clear pairing issues. You can also use the Sony Sound Connect app on a phone to check firmware and connection settings. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 23 days ago
    Target staff support

Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.

submitted by Person BUYING from you - 1 year ago

  • A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: Is the Sony WH-1000XM5 a refurbished product?

submitted by kim - 2 years ago

  • A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support

Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?

submitted by Rebecca - 2 years ago

  • A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 2 years ago
    Target staff support

Q: Hi is there any student discount for this

submitted by Cade - 2 years ago

  • A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support

Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?

submitted by KD James - 2 years ago

  • A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support

Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.

submitted by Mikko - 3 years ago

  • A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 3 years ago
    Target staff support

Q: Do they come with wire for a piano that is not capable of wireless connection?

submitted by Jan - 3 years ago

  • A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.

    submitted byRena - 3 years ago
    Target staff support
See all questions (9)

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Guests are saying

The Sony WH-1000XM5 headphones are celebrated for their exceptional sound quality, effective noise cancellation, and comfortable design, making them ideal for long listening sessions, travel, and work. Guests appreciate the advanced features like adaptive sound control and customizable EQ through the app. However, some concerns have been raised regarding durability, particularly with the hinges, and the need for better user instructions. Overall, they are a premium choice for audio enthusiasts.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    4.3 out of 5 stars with 1759 reviews
    50% would recommend
    86 recommendations
    4 out of 5 stars
    4 October, 2026
    originally posted on sony.com
    Image

    XM5's upgrading from XM4's

    Very good quality, I am upgrading from my XM4's as I broke the head band. The noise cancelling setting does not seem to be as good as the 4's, but the sound quality is definitely better. They are comfortable.
    1 reply from UK team - 3 days ago
    Hi, Thank you for your feedback. We're happy to hear that you are happy with the sound quality of your WH-1000XM5. We hope you continue to enjoy it for years to come! However, we're sorry to hear that the noise cancelling stops frequently. You can use the steps in the following link to enhance the noise cancelling: https://cutt.ly/cymCgFWw Additionally, if the issue persists you can try the following steps: 1. Update the software using the steps at the following link: https://cutt.ly/IymBX4mE 2. Reset the headset using the steps at this link: https://cutt.ly/QymCjxAU 3. Initializing the headset to restore factory settings using the steps at the following link: https://cutt.ly/TymCjJOt Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Sara @Sony Support UK
    Darius515
    Did you find this review helpful?
    1 out of 5 stars
    3 October, 2026
    originally posted on sony.com
    Image

    (no review title)

    Bought thesd in january and the hinge had already snapped from regular use. Do not buy
    1 reply from UK team - 4 days ago
    Hi, Thank you for your feedback. We're sorry to hear that the hinge on your WH-1000XM5 has snapped. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Sara @Sony Support UK
    Javontae
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    30 September, 2026Verified purchase

    Disappointing, not worth the money

    Really disappointed with the noise canceling capabilities. Does not perform like I thought they would on flights. Also design is not comfortable, causes headache and pain on top of my head.
    Morgan
    Did you find this review helpful?
    5 out of 5 stars
    5 September, 2026
    originally posted on sony.com
    Image

    Good thing

    Glad to own. Xm5 is better than xm4. Good noise cancelation
    Zimmy76
    Did you find this review helpful?
    3 out of 5 stars
    5 September, 2026Verified purchase

    (no review title)

    They’re fine for audio, but the noise cancellation isn’t as good as you would think. Very distracting in moderately noisy environments such as classrooms or the office
    Beckett
    Did you find this review helpful?
    3 out of 5 stars
    4 September, 2026
    originally posted on sony.com
    Image

    Great Sound, Decent ANC, Poor Build Quality

    I bought these headphones a few days ago, and have been using them ever since. The moment I opened the box, and held the headphones, I was felt that they were quite fragile. The hinges that held the parts that covered the ears were designed to break. So, I'm quite disappointed. I just wish the ANC was more effective, it isn't good enough to mute out the noise of water boiling.
    1 reply from Sony North America Support team - 1 month ago
    Hi crystalcastle, We are truly sorry to hear that you are disappointed with the build quality and noise-canceling performance of your new headphones. To help optimize the Active Noise Canceling (ANC) to better block out everyday sounds like a boiling kettle, please ensure the earcups are tightly sealed around your ears and use the Sony | Sound Connect app to run the Noise Canceling Optimizer. You can verify if this improved isolation by testing the ANC in a noisy environment after recalibration. For additional product support or warranty information regarding your build quality concerns, please visit our Sony Support Page: https://us.esupport.sony.com/support/s/support-contact?language=en_US. Thanks for choosing Sony. Best regards, Eliab
    crystalcastle
    Did you find this review helpful?
    5 out of 5 stars
    1 September, 2026
    originally posted on sony.com
    Image

    Great all over

    Perfect product. Great sounds, great fit, great charge
    Mike201287
    Did you find this review helpful?
    5 out of 5 stars
    30 August, 2026
    originally posted on sony.com
    Image

    Super sound

    Good quality nice sound ,good back up on battery 🫶🏼
    Goku leo
    Did you find this review helpful?
    4 out of 5 stars
    27 August, 2026
    originally posted on sony.com
    Image

    Wired very usefull

    I find wired use a bonus extending time That headphones can be used
    1 reply from Sony support team team - 1 month ago
    Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WH-1000XM5. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
    Macca103butlerst
    Did you find this review helpful?
    1 out of 5 stars
    25 August, 2026

    Quality is awful

    I only had these headphones for 2 months. They broke in on the hinges twice. My last Sony headphones (WCH720N) had the same issue. Only those lasted a year, these broke instantly and they were more expensive. Never buying from Sony again
    Amanda
    Did you find this review helpful?
    5 out of 5 stars
    24 August, 2026
    originally posted on sony.com
    Image

    Excellent sound and noise cancellation

    Excellent sound and noise cancellation I’m very pleased with the Sony WH-1000XM5 headphones. The sound quality is excellent, the noise cancellation works extremely well, and they are comfortable to wear for long periods. The battery life is also very good, and calls come through clearly. The carrying case is slightly bulky, but overall these are excellent-quality headphones and I would happily recommend them.
    YSD 836
    Did you find this review helpful?
    3 out of 5 stars
    24 August, 2026
    originally posted on sony.com
    Image

    Its an ok product

    I bought this 2 weeks ago and do not agree with all the hype this product have.
    1 reply from Sony support team team - 1 month ago
    Hi, Thank you for your feedback. We’re sorry to hear that your WH-1000XM5 didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    NitinK
    1 guest found this review helpful. Did you?
    4 out of 5 stars
    20 August, 2026
    originally posted on sony.com
    Image

    XM5 bettered way more than my previous buys

    The headphones are really comfortable. It's cushions are super comfy and is very lightweight. The sound quality is very good but still can better on deep sound and those feeble notes. The noice cancellation is really good compared to the other headphones I used such as Bose QuietComfort 2 and Sennheiser HD450 BT. But I sometimes hate the app firmware issue where the settings get adjusted back to default for some reason. Although the Adaptive Sound Control feature is good, in my situation, the mode switched from noice cancellation to adaptive mode unnecessarily. And the packaging of the product is super premium. I loved the way the headphone reached me in a supergood case. I loved the colour also, the matte navy blue. Overall, it's a really good buy.
    1 reply from Sony support team team - 1 month ago
    Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WH-1000XM5. Yet, we're sorry to hear that you're facing difficulties with the Adaptive sound control feature. You can disable Adaptive Sound Control in the Sony Sound Connect app to stop switching between modes by following the steps here: https://cutt.ly/lrxE9vFA Regarding your issue with the app, please follow the below instructions: 1- Update the software version of the app. 2-Uninstall and re-install it. 3- Clear App Cache/Data. Moreover, we appreciate your feedback regarding the deeper bass. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    therealedwin
    Did you find this review helpful?
    5 out of 5 stars
    18 August, 2026
    originally posted on sony.com
    Image

    Sounds great

    Received as a gift but Sony is my goto headphones normally inner ear headphones but these are as good Comfortable for all day use.. can't go wi
    Mighty mac
    Did you find this review helpful?
    5 out of 5 stars
    15 August, 2026
    originally posted on sony.com
    Image

    Worth your money ❤️

    I love mine, what a sound and personalised experience through app!!!! The colour OMG!!!! Smoky pink is the sexiest colour headphones could have❤️❤️❤️
    Aimy19
    Did you find this review helpful?
    5 out of 5 stars
    15 August, 2026
    originally posted on sony.com
    Image

    Perfect

    Absolute perfection in every way great sound great quality
    Elvic35
    Did you find this review helpful?
    5 out of 5 stars
    14 August, 2026
    originally posted on sony.com
    Image

    Amazing

    Absolutely love them, great sound quality and battery life. Would totally recommend, the noise cancelling and ambient noise settings work great.
    Harry25_
    Did you find this review helpful?
    1 out of 5 stars
    14 August, 2026
    originally posted on sony.com
    Image

    Designed horribly, breaks from natural use

    I bought the headphones 9 months ago liked them but they didn't feel much better from the wh-1000xm4, until 3 months ago they started breaking. The speaker cup broke off where the headphones twist from just normal use, I fixed it with hot glue then recently the other side broke. I am very careful with my headphones I dont even put them in bags, only on my head or case/stand so there is no reason for them to break easily. Even my wh-1000xm4 have lasted over 3 years of constant use with no physical issues. The cherry on top I contact Sony since i have a warranty and they denied it admitting it broke from natural use and still wouldn't be covered. Would not recommend this gen of the wh, find a refurbished xm4 or better another company.
    1 reply from Sony North America Customer Support team - 2 months ago
    Hello Vin64, Thank you for considering Sony products. We are truly sorry to hear about the issues with your WH1000XM5 headphones, especially after you have taken such careful care of them. We understand how frustrating it is when a product does not last as expected, particularly compared to your previous model. Based on the description of the damage, this type of breakage unfortunately falls outside the coverage of Sony’s warranty. However, we want to support you with a repair option through our Authorized Servicer, Encompass. They can repair your headphones for a flat rate of $92.49 plus tax, which includes shipping back to you after the repair. If you choose to use this service, we are here to help with the process. You can also reach Encompass directly at (866) 835-1146, Monday through Friday, 8:00 am to 6:00 pm ET, or by email at service@encompass.com. We appreciate your feedback and are committed to assisting you as best we can. Best regards, -Fred
    Vin64
    Did you find this review helpful?
    1 out of 5 stars
    30 July, 2026
    originally posted on sony.com
    Image

    Dissapointed

    I'm very disappointed with this product, I bought a Sony TV a Sony Soundbar and these headphones, I have downloaded the Connect App and it appears that I cannot change the sound quality via the equaliser to suit my needs to watch TV, that is to have a different volume to the soundbar and a clear sound. It has been suggested to me that the only way I can achieve this is to buy a Bluetooth Transmitter really!
    1 reply from Sony support team team - 2 months ago
    Hi, Thank you for your feedback. We’re sorry to hear that the sound quality of your WH-1000XM5 didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. Please follow the instructions at this link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You can also prioritise the sound quality by following the steps here: https://cutt.ly/nyinNSk8 Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    Flat Sound
    Did you find this review helpful?
    3 out of 5 stars
    25 July, 2026
    originally posted on sony.com
    Image

    Poor easy instructions

    I and very disappointed with the customer support with this product. I still have not been able to get the headphones working properly because of the lack of instructions. I cannot answer my phone when it rings. Where is your instruction manual?
    1 reply from Sony support team team - 2 months ago
    Hi, Thank you for your feedback. We’re sorry to hear that you're facing difficulties with the instructions for your WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k However, you can explore the features of your headset by using the online manual guide as it's very comprehensive and thorough: https://cutt.ly/GyyMibpG To learn specifically how to answer incoming calls using your headset, you can follow the instructions here: https://cutt.ly/ayyMi97O If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    Tomw1
    Did you find this review helpful?

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