Sony WF1000XM5/B True Wireless Bluetooth Noise Canceling Earbuds - Black
$329.99
ColorBlack - Sold out
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Guests are saying
The Sony WF 1000XM5 earbuds offer impressive sound quality and effective noise cancellation, making them a great choice for music lovers. Guests appreciate their comfortable fit and the ability to connect to multiple devices seamlessly. However, some have experienced issues with fit and call quality, which may affect overall satisfaction. Despite these concerns, many guests recommend these earbuds for their excellent audio performance and advanced features.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.0 out of 5 stars with 746 reviews
31% would recommend
32 recommendations
4 out of 5 stars
28 September, 2026
originally posted on sony.com
Good
I bought these as a replacement to my previous earphones from Jabra. The sound quality and the bass is significantly better in Sony hand down and I am very happy about it. The connectivity is good, however, I have noticed a couple of times that one of the ear phone will lose the sound for just a split second. I wonder it is from the spatial head tilt setting which I am going to change. The earphones are very difficult to remove from and put back into the case. They are small and slippery. Putting them back in the dark and in sleep has been difficult for me so far. The touch sensitive buttons are laggy and has not been able to differentiate between accidental touch and intentional. But the outstanding sound quality outweighs these things.
From Sony support team team
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WF-1000XM5. Yet, we're sorry to hear that sometimes the sound skips. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please follow the instructions outlined at this link and test again: https://cutt.ly/lynhFoFl If the issue persists, try the below steps: 1. Ensure that the headset is updated: https://cutt.ly/otWUkrQf 2. Reset the headset by following the steps here: https://cutt.ly/7tWUkckp 3. Initialize the earbuds: https://cutt.ly/TrJZnMzr Moreover, we appreciate your feedback regarding design of the charging case. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Regarding the touch sensor, please follow the instructions here: https://cutt.ly/stSUUGRo If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
23 days ago
3 out of 5 stars
26 September, 2026
originally posted on sony.com
Disappointed
Bought these two weeks ago to replace WF-1000XM4 and to be honest I’m very disappointed. They are not as loud as the XM4. They do not fit in the ear as well as the XM4. Control is awkward by comparison. So all in all wish I hadn’t go e for Sony.
From Sony support team team
Hi, Thank you for your feedback. We’re sorry to hear that the sound quality of your WF-1000XM5 didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please follow the instructions here and test again: https://cutt.ly/hybXetgO If the issue persists, please follow the below steps: 1. Ensure that the headset is updated: https://cutt.ly/otWUkrQf 2. Reset the headset by following the steps here: https://cutt.ly/7tWUkckp 3. Initialize the earbuds: https://cutt.ly/TrJZnMzr You can also find how to wear the headset correctly to prevent any discomfort here: https://cutt.ly/1teJBs6l To find the suitable ear tip size, please check the following link: https://cutt.ly/mybXkPVG Additionally, you can learn more about the touch control here: https://cutt.ly/stSUUGRo If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
25 days ago
5 out of 5 stars
11 September, 2026
originally posted on sony.com
Crystal clear sound
I am loving these new headphones, the sound is crystal clear and the noise cancelling is very efficient so far (I've not tried tuning for activities yet). The EQ is easy to use. All round, happy..
4 out of 5 stars
10 September, 2026
originally posted on sony.com
Good but could be better
Coming from the WF-1000XM3, which are still working btw, I expected a lot from the XM5. However I must say, I am not entirely satisfied. Given the standard from which am coming, I do not like the foam tips, they do not block exterior sound as well as XM3 and are uncomfortable. Bring back silicon tips. Also noticed that the quality of materials are no more the same.
From Sony support team team
Hi, Thank you for your feedback. We’re sorry to hear that the noise cancelling of your WF-1000XM5 didn't meet your expectations. This isn't the standard we aim for, as we always want to provide the best possible quality and experience. Please follow the instructions at this link and test again: https://cutt.ly/4r37OajF If the issue persists, try the below steps: 1. Ensure that the headset is updated: https://cutt.ly/otWUkrQf 2. Reset the headset by following the steps here: https://cutt.ly/7tWUkckp 3. Initialize the earbuds: https://cutt.ly/TrJZnMzr You can also find how to wear the headset correctly to prevent any discomfort here: https://cutt.ly/1teJBs6l We also appreciate your feedback regarding the material used. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
1 month ago
2 out of 5 stars
7 September, 2026
originally posted on sony.com
Great sound quality but case battery deffective..
I have owned these for about a week or so. The sound quality is great, still getting used to the way they fit. However they have a good seal and noise cancelling works well. However. The case battery has been awful so far. It seems to provide only 4 hours worth of recharging. My earbuds have been used for around an hour, placed back in the case….the case drops to <75%. At the moment im having to charge the case daily. The earbuds outlast the case! It also seems to drain even when the earbuds are fully charged.
From Sony UK team
Hi, Thank you for your feedback. We're happy to hear that you're enjoying the sound quality of your WF-1000XM5. Yet, we're sorry to learn that you're experiencing difficulties with the charging case. Regarding the fitting, please follow the steps in the following link to correctly wear the headset: https://cutt.ly/kyl3aukJ Regarding the charging case battery issue, please try the steps below: 1- Ensure that the headset is updated: https://cutt.ly/ayl3ie4S 2- Reset your headset following the steps here: https://cutt.ly/jyl3iWeN 3- Initialize your headset by following the steps here: https://cutt.ly/uyl3iG8m Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Ismail @Sony Support UK
1 month ago
5 out of 5 stars
25 July, 2026
originally posted on sony.com
Happy customer
Really happy, great service. Product has great sound quality and good battery life. Very comfortable to use for hours at a time. I would recommend these earbuds to a friend
2 out of 5 stars
21 July, 2026
originally posted on sony.com
Not impressive noise cancelling and poor magnetic
I had a WF-1000XM3. Compared to this early version, WF-1000XM5's noise cancelling effect does not have a strong improvement or might be slightly worse tham XM3. Eventhough the ambiant sound mode does have a great improvement, noise cancelling is the main reason for purchasing this headset. Also, when placing the earbuds to the case, XM5 does not have a strong magnetic feeling as like XM3, and a bit loose, so XM5 always makes me worried about whether they are placed properly.
From Sony UK team
Hi, Thank you for your feedback. We're sorry to hear that the WF-1000XM5 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. You can enhance the noise cancelling effect of your headset by following the steps here: https://cutt.ly/FytBxiFr If the issue remains, try the steps below: 1. Try connecting the headset to different devices. 2. Try playing different contents and apps. 3. Update the headset to the latest version using this link: https://cutt.ly/xytBvEvX 4. Reset the headset by following the steps here: https://cutt.ly/BytBvk0h 5. Initialise the headset to the factory settings, following the steps https://cutt.ly/9ytBvZhZ Additionally, please make sure to carefully follow the instructions at the following link to place the units into the charging case securely: https://cutt.ly/sytBb1A0 Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
3 months ago
5 out of 5 stars
17 July, 2026
originally posted on sony.com
Much better than the Bose Quiet Comfort earbuds.
Much (much) better than my Bose Quiet Comfort earbuds, which lasted 3 months before having to send them back for a refund. They never worked properly since day 1. These Sony's however are more comfortable, smaller charger box, better sound and lighter. I could wear these all day. Love them.
1 out of 5 stars
6 July, 2026
originally posted on sony.com
Terrible Bluetooth connectivity!
Bought this item 2 weeks ago and the positives are the comfort and fit are great,the sound quality is also great but they lose connectivity constantly and I have done all the steps recommended to increase the Bluetooth connection.
From Sony UK team
Hi, Thank you for your feedback. We're happy to hear that you're enjoying the sound quality of your WF-1000XM5. Yet, we're sorry to learn that you're experiencing difficulties with the connectivity. You can try the steps below and test again: 1. Update the headset to the latest version using this link: https://cutt.ly/eyqLQsVV 2. Reset the headset by following the steps here: https://cutt.ly/VyqLWyoQ 3. Initialise the headset to the factory settings, following the steps https://cutt.ly/PyqLWlh5 Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links in your browser). Ismail @Sony Support UK
4 months ago
5 out of 5 stars
5 July, 2026
originally posted on sony.com
Superb earbuds
Brilliant clear sound, lightweight and look great.
5 out of 5 stars
3 July, 2026
originally posted on sony.com
Xm5 2month of experience after the xm4
They are more comfortable in wearing than the XM4 and smaller, and have arguably the same quality of sount , i liked the new semi glosy and mate design finish and the options in the sony app just perfect, there's no battery issues this time fortunately hhh in the wm4 i was already forced to change the battery once and start dying against recently and the xm5 in fact it last longer than the clames, the mice i personnaly find it beter in cals or mybe my old unit was already tired not shure about this point, the ambient mode is mybe sliiiightly wors than the xm4 but if its because of the new design and size its an acceptable trade, didnt test the xm6 yet but if its have the same qualitys with even beter fit as they publish it's perfect then
5 out of 5 stars
1 July, 2026
originally posted on sony.com
Overall excellent
Easy to set up and begin using right away. Can connect to my phone and PC at the same time, so can use them for work instead of headphones that get hot and uncomfortable. Sound quality is excellent and touch sensors are sensitive enough to be used easily without issue. I find these easy to fit into my ears with the standard tips out the box, but there are plenty other sizes to choose from in the box. Overall, another excellent product by Sony.
5 out of 5 stars
29 June, 2026
originally posted on sony.com
Brilliant
Bought about 4 weeks ago, had Bose ones before, these one as are amzing.
5 out of 5 stars
Thumbs up graphic, would recommend
28 June, 2026Verified purchase
(no review title)
Very good
4 out of 5 stars
27 June, 2026
originally posted on sony.com
Good quality earphones
This is the closest I have heard to a Bose in terms of sound quality. The bass is good but could have been stronger a bit more which I think would then quality for five stars. Been about 8 days since charge and used for a few hours and battery still holds strong. It’s a quality product no doubt. Sony is trustworthy and makes sound products. I will recommend it for sure.
From Sony UK team
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Regarding the bass sound, please follow the instructions in the following link: https://cutt.ly/8t5BKG8t Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser) Ismail @Sony Support UK
4 months ago
5 out of 5 stars
23 June, 2026
originally posted on sony.com
Good stuff
I've had these for a few years use them at work daily. They are amazing and the nosie canceling works incredibly well. In the industrial setting of my workplace they help cut down on the annoying and loud machines noise. The audio quality is unbelievable for such a small device. Best buds I've ever owned worth every penny Make sure you get the Sony headphones app for the best experience
From Sony North America Customer Support team
Hello Doggies, Thank you for choosing Sony! We're honored to hear that your WF1000XM5 earbuds have been a reliable companion in your daily work routine. It’s great to know the noise canceling feature effectively reduces the industrial noise around you and that the audio quality impresses you so much. Your recommendation to use the Sony Sound Connect app is a helpful tip for others seeking the best experience. Best regards, -Fred
4 months ago
2 out of 5 stars
22 June, 2026
originally posted on sony.com
Excellent Sound, Poor Reliability: Issue With Mic
I purchased the Sony WF-1000XM5 expecting the premium experience associated with Sony's flagship earbuds. While the audio playback quality has been excellent, my ownership experience was ultimately disappointing due to reliability concerns. From the time of purchase, the microphone performance was consistently poor. Call quality was significantly worse than expected for a product in this price category and remained unchanged despite firmware updates, resets, and testing across multiple devices. In addition, the original charging case experienced a charging-related failure within approximately eight months of normal use, requiring replacement in order to continue using the earbuds. Because these issues occurred during ordinary ownership, I contacted Sony and provided proof of purchase. Sony reviewed my case multiple times through Customer Relations. Although I understood the product was outside the standard warranty period by one month when the time the case was reviewed, I hoped the overall circumstances would qualify for some form of goodwill accommodation. Unfortunately, none was offered. The sound quality is genuinely excellent, which makes the reliability issues all the more disappointing. My experience suggests that prospective buyers should consider not only audio performance but also long-term reliability and post-purchase support when evaluating premium earbuds.
From Sony North America Customer Support team
Hi Gustavo, Thanks for taking the time to leave your feedback. We're really sorry to hear about the trouble you've had with your WF-1000XM5 earbuds. We completely understand your disappointment. We want to look into this again and see how we can best support you. Please send an email to socialsupport@am.sony.com with the information below so we can take a closer look at your case: Full Name: Sony.com Username: Telephone Number: Model Number: Issue/Concern: Case number provided by support: Thanks for considering Sony and sharing your thoughts. Warm regards, Estefany
4 months ago
4 out of 5 stars
16 June, 2026
originally posted on sony.com
very good sound
the sound is very good, the app gives you a lot of control to find the best sound for you, held in my ears well, very pleased with them would recommend.
From Sony UK team
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser) Ismail @Sony Support UK
4 months ago
5 out of 5 stars
14 June, 2026
originally posted on sony.com
Great earbuds
Great earbuds, would recommend them for anyone. Works well with iOS
4 out of 5 stars
13 June, 2026
originally posted on sony.com
Great features
Smashing realy good earphones should have bougjt them sooner
From Sony UK team
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WF-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser) Ismail @Sony Support UK
4 months ago