Head & Shoulders Bare Anti Dandruff Pure Clean Shampoo, Sulfate Free - 13.5 fl oz

We’re sorry to hear about your experience with Bare Pure Clean Shampoo. We can understand why you’d be concerned, especially after noticing increased hair shedding in yourself, your husband, and your daughter after using the product. We've put significant work into developing, evaluating, and testing all our products to ensure they’re safe to use as directed. We maintain an ongoing monitoring program for quality and safety. We take your report very seriously. We want to assure you that our hair care products do not cause or speed up hair loss. Hair loss is a normal, continuous process, and several factors can contribute to increased shedding, including medication, nutritional deficiencies, stress, seasonal changes, aging, hereditary tendencies, childbirth, or sensitivity to an ingredient. For medical questions or concerns about hair loss, we recommend speaking with your doctor. We’d also appreciate the opportunity to learn more about what happened. Please call us at (800) 723-9569 when you have a moment.

Thank you for getting in touch about our Head and Shoulders BARE Pure Clean Shampoo. It disappoints us to hear that you and your husband didn't seem to get any relief from dandruff and that your dandruff actually seemed to get worse and your hair more oily. That's not the results we want our consumers to have and we understand that this may have been upsetting. Please know that we will be handling this with the rest of our team. In the meantime, we are happy to help. Firstly, we'd like to express that none of our hair care products can cause dandruff or make it worse. It's important to use Head and Shoulders at least twice a week and to continue using the product even when your symptoms are no longer there. Assuming you are using the recommended amount of product and rinse well, this version may be more moisture than is needed for the texture or condition of your hair and so is resulting in a oily residue. If you haven’t already, you could try using a little less to see if that helps you use the remainder of the product you have there. Also, if you normally use both a shampoo and conditioner, you could try using just the shampoo and only use conditioner every other or every third washing. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we may better assist.

Thank you for your feedback on Head & Shoulders Bare Pure Clean Shampoo. We appreciate your loyalty to our products. However, we are sorry to hear you did not get the desired results from your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. As you likely already know, our shampoos and conditioners offer varying levels of moisturization, and this product may be more moisturizing than needed for your hair's texture and condition. If you haven't already, try using a little less product. Also, if you normally use both a shampoo and conditioner, you could try using just the shampoo and only using conditioner every other or every third wash. We also recommend occasionally using a clarifying shampoo to remove product buildup and to restore hair cleanliness. Please feel fee to call us at (800) 723-9569 or reach out through our Contact Us page for further assistance.

Thank you for reaching in about our Head and Shoulders BARE Pure Clean Shampoo. It disappoints us to hear that your scalp was left feeling a bit more dry and itchier and that your hair didn't feel fully clean. That's not the kind of results we want our consumers to have and we understand if this may have been frustrating for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Head and Shoulders team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page so we may better assist you.

Thank you for providing feedback on our Head and Shoulders BARE Pure Clean Shampoo. We're glad you enjoy our other Head and Shoulders shampoo. However, we are sorry if you weren't happy with your recent experience. We have tested all of our products so we can be sure they deliver the benefits we advertise. What you've shared here has been unexpected and we'll be sure to have this addressed with the rest of our team. We'd like to learn more about your experience. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for reaching out about our Head and Shoulders BARE Pure Clean Shampoo. We would like to express our deepest of apologies for your recent experience. What you've shared has been very unexpected and we're glad you brought this to us. We understand how important it is to address your worries, and we want to provide you with accurate information and reassurance. Firstly, it's important to know that losing between 50 and 100 hairs a day is considered normal. Hair goes through a natural growth cycle where each hair grows, falls out, and is replaced by a new one. However, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss. If you are experiencing a extensive amount of hair loss, we recommend speaking to your doctor who can provide you with personalized guidance and explore potential causes. We want to assure you that our hair care products are safe for use and do not cause or accelerate hair loss. Also, please know that safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We'll definitely be addressing this with our Health and Safety team. We do recommend that you discontinue from using the product if you haven't already done so. When it comes to your hair feeling a bit dry, this may be due to your hair not being properly conditioned. You may need to try a more hydrating shampoo and pairing it with a rich conditioner. We would like to assist you further. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for your feedback on Head & Shoulders Bare Pure Clean Shampoo. We are sorry to hear about your recent experience. It's possible the retailer still has older inventory and hasn't restocked recently. We appreciate your letting us know and we will share your report with the rest of our team. Please feel free to give us a call at (800) 723-9569 or email us through our Contact Us page for further assistance.

Thank you for reaching out about our Head and Shoulders BARE Pure Clean Shampoo. We're sorry if you weren't satisfied with the results you received. We have tested all of our products thoroughly so we can be sure they deliver the benefits we advertise. Your report has been unexpected but we'll be sure to share your comments with the rest of our team. As you may already know, dandruff and itching are typically caused by a specific microbe on the scalp. While everyone has this microbe, about half of us have a sensitivity to it, leading to irritation, flaking, and redness. To effectively control these symptoms, it's crucial to use Head & Shoulders a minimum of 2 days a week for at least 6 weeks. For long-term efficacy, we recommend using Head & Shoulders shampoo every time you wash your hair. It's important to continue using the product even after your symptoms have disappeared to ensure a dandruff and itch-free scalp. We'd like to assist you further. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

We appreciate you for reaching out about our Head and Shoulders BARE Pure Clean Shampoo. We're so glad that you enjoy our Classic Clean shampoo but are disappointed in hearing that your scalp was left very itchy with your recent purchase. That's truly not the kind of results we want for our consumers and we understand this may have been frustrating for you. So your comments get the attention they deserve, we'd like to gather some additional details. Please know that everything shared with us will also be reported to our Health and Safety team as well as the rest of our Head and Shoulders team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you have not already done so, please discontinue from using the product. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.