Cascade Platinum Pods Dishwasher Detergent - Fresh - 26ct: Removes Fingerprints, Grease Removal, Multi-Surface

Hello Suzie! We are truly sorry to hear that your Cascade Platinum Action Pacs Dishwasher Detergent, Fresh were stuck together. Our products undergo many quality checks to minimize issues like this. We appreciate you bringing it to our attention, and we will share your feedback with our Quality Assurance team to help prevent this in the future. We will be more than glad to help you further with this issue, please contact us at (800) 765-5516. Have a nice day!

We're really sorry to hear you had this experience with our Cascade Platinum ActionPacsTM - Fresh Scent. It must upsetting that the scent was too powerful causing such effect on your health and area. We understand scent is very subjective, and we appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Check that the dispenser cup is free of obstructions like dishes or utensils to allow the ActionPac to dissolve fully. Ensure the sprayer arms move freely and remove any debris blocking them. Handle the ActionPac with dry hands and make sure the dispenser cup is dry to prevent sticking. Low water pressure can affect cleaning, so run the dishwasher when other water use is low. Test water supply by placing an empty cup on the top rack during a cycle—if filled, water supply is sufficient. Water temperature should be at least 120°F (49°C); running hot water at the sink before starting helps. Always follow the dishwasher’s user instructions. If an ActionPac doesn’t dissolve completely, clean any residue thoroughly before using another. Now, if your Cascade ActionPacs are hard, do not shake or squeeze them, and avoid attempts to soften them. To prevent hardening, store the pacs in a cool, dry place—avoid storing under the sink where it's warm and humid—and always close the container tightly to keep out moisture. Hard pacs are still safe to use. A coupon for a new package can be provided if needed. Please feel free to contact us at (800) 765-5516 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Cascade.

Thank you for sharing your experience regarding the Cascade Platinum Pods, Fresh. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 765-5516 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.