Sony WHCH720N Bluetooth Wireless Noise-Canceling Headphones

Hi Recothadon, Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help. Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider: - If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones. - You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility. For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility. As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Stephanie

Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WH-CH720N. Yet, we're sorry to learn that you can't connect it with your PS5 and PC. While you may be able to connect it to your PC via Bluetooth, ensure that your PC supports the A2DP Bluetooth profile by following the steps in this link: https://cutt.ly/trljGrKy Please note that the WH-CH720N is primarily designed for general audio use rather than gaming. For an optimized gaming experience, we recommend exploring our dedicated gaming headset lineup, which offers enhanced compatibility and performance tailored for gaming platforms in here: https://cutt.ly/prlj9CME Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK

Hi, Thank you for your feedback. We're sorry to hear that you're facing battery issues with your WH-CH720N. This is not the norm, as we always strive to deliver the best quality possible. Make sure to follow the steps here and test again: https://cutt.ly/Krlq0Axh If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/Rrlq2qGx 2. Reset the headset: https://cutt.ly/qrlq2jg1 3. Initialize the headset: https://cutt.ly/Irlq2ECF Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We're sorry to hear that the WH-CH720N quality isn't up to your liking; this is not the norm, as we strive to deliver the best quality possible. You can enhance the noise canceling by following the steps here: https://cutt.ly/JrkBGTbf Regarding the sound and disconnection during call issues, make sure to follow the steps below and test again: 1. Make sure that the headset is updated: https://cutt.ly/GrkBKr7T 2. Reset the headset: https://cutt.ly/5rkBKxKz 3. Initialize the headset: https://cutt.ly/xrkBKOTh Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your feedback. We're glad to hear that you're enjoying the comfort, noise cancellation, and clarity of your WH-CH720N. We hope you continue to enjoy them for years to come. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK

Hi, Thank you for your feedback. We're glad to hear that you're pleased with the sound quality and price of your WH-CH720N. We hope you continue to enjoy them for years to come. We appreciate your suggestion regarding the equalizer options as we're always working to develop our headphones to what suits your needs. Furthermore, we will share your feedback with the concerned team for future consideration. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK

Hi, Thank you for your feedback. We're happy to learn that you are enjoying the sound quality of your WH-CH720N. We hope you continue to enjoy it for years to come! Moreover, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Nadine @Sony Support UK

Hi DublinMike_SF Bay Area, Thank you for sharing your feedback. We're sorry to hear that the treble performance of the WH-CH720N is not working for you. We understand how important clarity in the treble range is for an enjoyable listening experience. If you haven't already, we recommend trying the Sony | Sound Connect app, where you can adjust the EQ Settings to better suit your personal sound preferences. We truly value your input and hope you'll consider giving Sony another try in the future. Sincerely, - Stephanie

Hi, Thank you for your feedback. We are glad that you are happy with the fit and the buttons of your WH-CH720N. We hope you continue to enjoy them for years to come. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK

Hi JoshJoshJosh, we are genuinely sorry to hear about the issue you've experienced with your WH-CH720N. We understand how frustrating and disappointing it can be having the headphones getting chipped after light use. This is not the experience we want for our customers, we would like to look closely into your case, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Sony Username: Telephone Number: Model Number: Issue/Concern: We will be expecting to hear from you again! Regards, Dominick