Apple iPhone 16 Pro Max

Hello Kay! Thanks for sharing your honest feedback. We understand that upgrading to a new device can sometimes be a mixed experience. iPhone 16 pro max offers numerous advanced features, including improved camera capabilities, enhanced performance and higher resolutions. Learn more about iPhone 16 pro max by clicking on the link: https://www.att.com/device-support/index/9006084/Apple/iPhone16ProMax. Also, please keep in mind that AT&T offers a return policy that allows you to return or exchange your device within 14 days of purchase, so if you feel the iPhone 16 Pro Max isn’t the right fit, you still have options. Learn more https://www.att.com/wireless/return-policy/

Hey Jammal, we appreciate you sharing your experience with your new iPhone 16 pro max and how much you love them. We're really glad to hear it’s been such a great fit for you and that you’re enjoying all its amazing features, If you ever have any questions or need assistance, we’re here to help. Your satisfaction means everything to us.

Hey there, thank you for sharing your feedback with us regarding Apple iPhone 16 Pro Max. We understand that you’re disappointed with the battery life and how quickly it loses charge and It must have been frustrating to have your phone battery drop to 60% by early afternoon, especially when your previous iPhone held a charge better. Rest- assure we are here to take a closer look at your device’s battery health and usage to identify what might be causing this, please feel free to reach out to us and we will do our best to help improve your experience. Meanwhile, here are the troubleshooting steps you can try from your end and see if it makes any changes for your battery life: 1.Enable Low Power Mode: This essential feature reduces screen brightness, limits display refresh rates (especially on Pro models), and restricts background tasks to boost battery life by up to 20-50% depending on usage. Activate it via Settings > Battery or the Control Center 2.Manage Background Activities: Turn off Background App Refresh for apps you rarely use to prevent unnecessary battery drain (Settings > General > Background App Refresh). 3.Disable Live Activities on the Lock Screen or for specific apps to reduce power consumption caused by constant updates Optimize Screen Settings: 4.Use Auto-Brightness so your iPhone automatically adjusts brightness according to ambient lighting (Settings > Accessibility > Display & Text Size). 5.Lower your screen brightness manually when possible. 6.Enable Dark Mode on your OLED iPhone 16 screen to save power by turning off pixels in dark areas (Settings > Display & Brightness) 7.Turn Off Always-On Display (Pro Models): This feature keeps part of your screen lit constantly and can drain 12-18% battery. Disabling it while not needed extends battery life (Settings > Display & Brightness > Always On Display) 8.Control Notifications and Widgets: Limit notifications and remove unnecessary widgets, especially on your Lock Screen and Home Screen, to prevent frequent screen wake-ups 9.Use Wi-Fi Instead of Mobile Data: Wi-Fi uses less battery than cellular data. Connect to Wi-Fi whenever available to conserve power 10.Location Services Management: Restrict apps’ access to your location to While Using the App or Never if not essential (Settings > Privacy & Security > Location Services). This reduces background GPS usage 11.Optimize Charging Habits: Enable Optimized Battery Charging to reduce battery aging by controlling charging speed and timing (Settings > Battery > Battery Health).

Hello Coyote! Thanks for taking the time to share your feedback regarding your experience with using the Apple iPhone 16 Pro Max. There can be multiple reasons for device heating and unresponsive screen, you can refer: https://support.apple.com/en-us/118431 to understand more about temperature management. You can also ""Optimize Battery Life"" here: https://www.att.com/device-support/index/Apple/iPhone16ProMax which can help you with temperature management and unresponsive screen. If problems continue, contacting Apple Support or visiting an authorized service center can provide specialized assistance. At AT&T, we want you to enjoy your device fully—let us know if you need help exploring solutions or alternatives!

We appreciate you for being a loyal customer to AT&T for all these years. AT&T's Trade in policy is as follows: Trade-in of a smartphone with qualifying trade-in value must be completed within 30 days from the start of the installment plan for the new device. we're here to support you every step of the way. Please complete our support form at www.att.com/get-support so we can understand your needs better and provide the best possible assistance. Your satisfaction is our priority.

Thanks for your feedback! We understand how important it is to feel excited and satisfied with your upgrade. The iPhone 16 Pro Max offers some great new features and improvements, but we know every experience is unique. Also, please keep in mind that AT&T offers a return policy that allows you to return or exchange your device within 14 days of purchase, so if you feel the iPhone 16 Pro Max isn’t the right fit, you still have options. Learn more https://www.att.com/wireless/return-policy/