Apple iPhone 16 Pro Max (1TB) - Black Titanium

Hi Brenda, Thank you for reaching out about your iPhone 16 Pro Max. We’re sorry to hear the silent mode button isn’t working properly. Please fill out our self-service form here: https://www.att.com/get-support/?source=ILC208383817 and our team will contact you to discuss replacement options. If your device has no physical or liquid damage, you may qualify for a warranty replacement—Apple devices typically come with a one-year manufacturer warranty. You can also check your warranty status and coverage here: AppleCare & Warranty - View Coverage.

Hello there! Thank you for sharing your feedback! We understand how important it is to feel the value of your investment, especially when upgrading to a new device. The iPhone 16 Pro Max offers new features and performance enhancements, but we know the difference may not always feel dramatic coming from a well-cared-for phone like your 13 Pro Max. We recognize how valuable it is to get the most out of your current device. If you’d like, our team can help review trade-in options or explore ways to optimize your experience with your new iPhone. At AT&T, we’re committed to helping you get the most from your technology; whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 16 Pro Max, we’re here to help! Thank you for choosing AT&T. Your feedback helps us serve you better.

Hello Kay! Thanks for sharing your honest feedback. We understand that upgrading to a new device can sometimes be a mixed experience. iPhone 16 pro max offers numerous advanced features, including improved camera capabilities, enhanced performance and higher resolutions. Learn more about iPhone 16 pro max by clicking on the link: https://www.att.com/device-support/index/9006084/Apple/iPhone16ProMax. Also, please keep in mind that AT&T offers a return policy that allows you to return or exchange your device within 14 days of purchase, so if you feel the iPhone 16 Pro Max isn’t the right fit, you still have options. Learn more https://www.att.com/wireless/return-policy/

Hey Jammal, we appreciate you sharing your experience with your new iPhone 16 pro max and how much you love them. We're really glad to hear it’s been such a great fit for you and that you’re enjoying all its amazing features, If you ever have any questions or need assistance, we’re here to help. Your satisfaction means everything to us.

Hey there, thank you for sharing your feedback with us regarding Apple iPhone 16 Pro Max. We understand that you’re disappointed with the battery life and how quickly it loses charge and It must have been frustrating to have your phone battery drop to 60% by early afternoon, especially when your previous iPhone held a charge better. Rest- assure we are here to take a closer look at your device’s battery health and usage to identify what might be causing this, please feel free to reach out to us and we will do our best to help improve your experience. Meanwhile, here are the troubleshooting steps you can try from your end and see if it makes any changes for your battery life: 1.Enable Low Power Mode: This essential feature reduces screen brightness, limits display refresh rates (especially on Pro models), and restricts background tasks to boost battery life by up to 20-50% depending on usage. Activate it via Settings > Battery or the Control Center 2.Manage Background Activities: Turn off Background App Refresh for apps you rarely use to prevent unnecessary battery drain (Settings > General > Background App Refresh). 3.Disable Live Activities on the Lock Screen or for specific apps to reduce power consumption caused by constant updates Optimize Screen Settings: 4.Use Auto-Brightness so your iPhone automatically adjusts brightness according to ambient lighting (Settings > Accessibility > Display & Text Size). 5.Lower your screen brightness manually when possible. 6.Enable Dark Mode on your OLED iPhone 16 screen to save power by turning off pixels in dark areas (Settings > Display & Brightness) 7.Turn Off Always-On Display (Pro Models): This feature keeps part of your screen lit constantly and can drain 12-18% battery. Disabling it while not needed extends battery life (Settings > Display & Brightness > Always On Display) 8.Control Notifications and Widgets: Limit notifications and remove unnecessary widgets, especially on your Lock Screen and Home Screen, to prevent frequent screen wake-ups 9.Use Wi-Fi Instead of Mobile Data: Wi-Fi uses less battery than cellular data. Connect to Wi-Fi whenever available to conserve power 10.Location Services Management: Restrict apps’ access to your location to While Using the App or Never if not essential (Settings > Privacy & Security > Location Services). This reduces background GPS usage 11.Optimize Charging Habits: Enable Optimized Battery Charging to reduce battery aging by controlling charging speed and timing (Settings > Battery > Battery Health).

Hello Coyote! Thanks for taking the time to share your feedback regarding your experience with using the Apple iPhone 16 Pro Max. There can be multiple reasons for device heating and unresponsive screen, you can refer: https://support.apple.com/en-us/118431 to understand more about temperature management. You can also ""Optimize Battery Life"" here: https://www.att.com/device-support/index/Apple/iPhone16ProMax which can help you with temperature management and unresponsive screen. If problems continue, contacting Apple Support or visiting an authorized service center can provide specialized assistance. At AT&T, we want you to enjoy your device fully—let us know if you need help exploring solutions or alternatives!