Aroma 20 Cup Digital Multicooker & Rice Cooker - Stainless Steel

A: Yes, ours also had that chemical stink - we returned it because it didn't go away after trying to use it several times. We've had several Aroma rice cookers in different sizes before this one, and none of them ever had any smell at all.

A: Hello, Thank you for contacting Aroma Housewares. Should you still have an odor with your unit. One trouble shoot to try to clean the inner pot as well as lid. You can add two cups of water along with 1 cup of a white or distilled vinegar. Set the unit to steam for 20-25 minutes. Once done wipe down lid with a cloth or paper towel. This will help clean off the lid as well as the silicon gasket. Should you have any other questions or concerns please feel free to contact me at customerservice@aromaco.com or call at 1-800-276-6286 ext. 1 M-F 8:30AM-4:30PM PST. You can ask to speak to me directly or any one of our knowledgeable representatives would be more than happy to assist as well. Kind Regards, Anthony Macalintal Aroma Housewares Customer Support Specialist

A: The inner lid is not removable. We recommend using a gentle cleaning solution (soap, water and vinegar) to clean it off between uses.

A: No, the inner lid isn’t removable. I wipe it down after each use and make sure I get the moisture out from under the inner seal. I’ve had mine for well over a year and this has worked fine for removing all the excess moisture.

A: This Aroma rice cooker comes with Sensor Logic technology that is designed to cook rice without overcooking as long as the suggested amount of water is added to the rice.

A: Cooks perfect as long as you follow directions on the amount of water.

A: Hi PilarMastra, It is normal to have steam coming out while cooking. If there is too much water or if the rice is not rinsed, this can cause the steam to have excess starch.

A: No liquid oozes. There is a clear plastic cup on the back that catches in water from the steam.

A: Hello, Thank you for reaching out to us in regards to the cooker. It is a 2-10 cup dry capacity which will yield 4-20 cups of cooked rice. Should you have any other questions or concerns in regards to the model, please feel free to call our customer service team. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com

A: Hello, Thank you for contacting us in regards to the cooker. The food will only be in contact with the nonstick cooking pot that is PFOA free. There are no other plastics other than the steam tray which is a polypropylene material that is BPA. Should you have any other questions or concerns please feel free to call our customer service them, they would be more than happy to assist. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com

A: Hello, Thank you for contacting Aroma Housewares. At this time all our units are designed for the U.S. market and run on 120V. We do not have any that are dual voltage at this time. Should you have any other questions or concerns please feel free to call our customer service team. They are available M-F from 8:30am-4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com

A: Hello, Thank you for contacting Aroma Housewares. With Prop 65 which is a California based initiative. It refers to any component on the unit that may be harmful. All our products have passed all FDA standards and are found to be safe for consumer use. The concern with Prop 65 is with a wire that runs from the power supply to the heating element. Should the unit ever catch fire, the fumes from the sheathing on the wiring can be harmful when inhaled. Under normal operation, there are no toxins that would leech into the food as it cooks. Should you have any other questions or concerns please feel free to contact our customer service team. They are in the office M-F from 8:30am - 4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com

A: Hello, Thank you for contacting Aroma Housewares. Our unit is not a pressure cooker. We have functionality of slow cook. So would be similar to a crockpot. Should you have any questions or concerns in regards to the product. Please feel free to call our customer service team. They are in the office M-F from 8:30am - 4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com

A: Hello, Thank you for contacting Aroma Housewares. Our unit is a multicooker, Instant pot is a multicooker pressure cooker. Should you have any other questions or concerns please feel free to call our customer service team. They are available M-F from 8:30am - 4:30pm PST and can be reached at 1-800-276-6286 ext. 2198. Regards, Anthony Macalintal Customer Support Specialist Aroma Housewares Co. www.aromaco.com