Bose QuietComfort Ultra Noise Cancelling Bluetooth Wireless Earbuds

Hi there, thanks for completing your purchase! At Bose, we offer a limited 1-year warranty from the date of purchase that covers manufacturing defects. If you need any assistance with warranty verification, please don’t hesitate to reach out. You can visit us at: https://bose.life/48EXztC Klariss – Bose Customer Support

Thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds. We’re thrilled to hear that you’re enjoying the exceptional noise cancellation and long-lasting comfort, two of the standout features of these earbuds. We’re sorry to hear about the power-off issue you've encountered. We recommend checking for firmware updates using the Bose Music app, as updates often resolve performance-related concerns. We hope this helps! Jelyn - Bose Customer Support

Hello Ray. Thank you for sharing your feedback. We’re thrilled to hear you’re enjoying the impressive sound quality of your product, with Immersive Audio, which creates a spacious, lifelike listening experience by projecting sound beyond your earbuds, just as the artist intended. It’s truly like stepping into the acoustic sweet spot. That said, we understand how frustrating it must be to experience issues like the right earbud not working and unwanted noise from the left. For helpful tips and troubleshooting guidance to address these concerns, please check out the following link: https://bose.life/46gGhmO and https://bose.life/47CM5ti If you continue to experience issues, our Bose Customer Support team is here to assist you. You can reach out to us anytime at bose.life/3rykPZR Sophie - Bose Customer Support

Hello. We're truly sorry to hear about your disappointment, specially when it comes to something as personal as noise cancellation. Your feedback about the changes to the Quiet settings and the performance of the new earbuds is important, and we appreciate you sharing it. We’re here to help. If you’d like us to look into this further, please reach out to our customer service team and include the serial number of your earbuds. That way, we can better understand your situation and explore possible solutions. Your satisfaction matters to us, and we’d love the chance to make things right. https://bose.life/contactus Sophie - Customer Support

Hi there, thank you for sharing your feedback. We're sorry to hear that your QuietComfort Ultra Headphones are no longer charging and that the left earbud has already failed. That’s definitely not the experience we want you to have. We’d be happy to assist you further. Please refer to the following links for troubleshooting steps that may help resolve the issue: Charging issue: http://bose.life/3UMBeoV Left Earbud issue: http://bose.life/45C4Snc If the problem continues, feel free to reach out to our support team using this link: https://bose.life/48EXztC We’re here to help and want to make sure you get the best possible experience with your product. Klariss - Customer Support.

Hello there, thank you for your feedback and for bringing this to our attention. The battery life of the Bose QuietComfort Ultra Earbuds is as follows: Immersive Audio Off: Up to 6 hours Immersive Audio On: Up to 4 hours Charging Case (fully charged): Provides up to 18 additional hours If your earbuds are no longer charging, let’s try some troubleshooting steps to resolve the issue. Here’s a guide that may help: http://bose.life/3HUD8Rx Jelyn - Bose Customer Support