Bose Ultra Open-Ear True Wireless Bluetooth Open Earbuds

Thank you for sharing your experience with us. We truly appreciate your kind words about the comfort and sound quality of the headphones, and we’re glad to hear they’ve been great for your conference calls. Your desire to give the product a good review means a lot to us, and we’d love to help resolve this so you can enjoy the headphones without the hassle. To help you connect it such easier here's a troubleshooting guide that can help you: https://support.bose.com/s/article/ultra-open-earbuds-cannot-connect-a-bluetooth-device?language=en_US Please take note that you can have it connected to multiple devises as long as they are Bluetooth capable but the Ultra Open earbuds can only have 1 device as it source. Jelyn - Bose Customer Support

Thank you for your feedback, we really appreciate you taking the time to share your experience. We’re glad to hear you’re enjoying the sound quality for music, but we’re sorry to learn about the issues you’re facing during phone calls. That’s definitely not the experience we want you to have. We’d love to help troubleshoot this with you, here's a troubleshooting guide that can help you have a better call quality experience: https://support.bose.com/s/article/ult-headphoneopn-microphone-does-not-pick-up-sound---ka08c000001bujeaaa?language=en_US Jelyn - Bose Customer Support

Hi there! Thanks so much for sharing your experience. It’s great to hear that the earbuds connect smoothly with your iPhone and Apple Watch, and that call quality has been solid. Getting the perfect fit can sometimes take a little trial and error, and you're right—the angle of the driver can really affect the sound quality. Once dialed in, it can make a big difference in your listening experience. If you need more questions, message us here: https://bose.life/contactus Kelly - Customer Support

Thank you for sharing your feedback, we’re truly sorry to hear that your experience with the earbuds hasn’t met your expectations. The Bose Ultra Open Earbuds are designed to deliver high-quality audio and clear call performance, but we understand that results can vary depending on usage and environment. If you're experiencing issues with call volume or microphone clarity, we recommend trying the troubleshooting steps outlined in our guide at https://bose.life/4mtfJ8S. If the issue persists, please don’t hesitate to reach out here: https://bose.life/contactus Daisy - Customer Support

Hi there, thank you for your feedback. We're really sorry to hear that you're experiencing difficulties with your Bose Ultra Open Earbuds. This is not the experience we want you to have, and we appreciate you bringing it to our attention. No worries, we'd be happy to assist you! Below is a troubleshooting guide that may help improve the call quality and microphone performance of your earbuds: https://support.bose.com/s/article/ult-headphoneopn-microphone-does-not-pick-up-sound---ka08c000001bujeaaa?language=en_US Jelyn - Bose Customer Support

Thanks for sharing your feedback! We're glad to hear you're enjoying the sound quality. Sorry to hear about the discomfort you've experienced during longer use that’s definitely not what we want for our customers. If you're considering a return, feel free to reach out to our support team, so we can help guide you through the process or explore other options that might work better for you. You can reach us here: https://support.bose.com/s/get-help-landing-page?hasItems=0&language=en_US We appreciate you giving the product a try! Daisy - Customer Support