Bose x Kendra Scott Ultra Open Earbuds - Mother of Pearl

Hi Jim, thanks for reaching out. Unlike traditional in-ear or over-ear headphones, the Ultra Open Earbuds are designed with an open-ear fit that rests just outside your ear canal. This allows ambient sounds, like traffic, conversations, or background noise, to come through naturally. Because of this design, they aren’t intended for loud or noisy environments and may sound quieter compared to closed-style headphones that offer deeper isolation. If you're looking for a more immersive experience with stronger bass and noise cancellation, the QuietComfort Ultra Earbuds or QuietComfort over-ear headphones might be a better fit for your lifestyle. We truly appreciate your feedback, it helps others understand what to expect and helps us continue improving. Gem - Customer Support

Hi Andi, we appreciate your valuable feedback. We're glad to hear the speakers are working well for walking and gym use. By design, the Open Earbuds don’t block out the world or have noise-cancelling, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, available in the Bose app, that helps you hear your music evenly as your environment changes from quiet to loud and back. Hope this helps! Kurt - Customer Support

Thank you for sharing your feedback. It’s great to hear that you find the sound quality and comfort better than the knock-off versions you've tried. To improve Bluetooth connectivity, keep your devices close, ideally within 10 meters, and avoid obstructions like walls or metal. Minimize interference from other wireless devices such as Wi-Fi routers or microwaves. Make sure both your Bluetooth device and your phone or computer have the latest updates. If issues persist, try removing and re-pairing the device, or perform a full reset to clear any connection glitches. The Bose Ultra Open Earbuds offer up to 7 hours of battery life with Immersive Audio off, 4 hours with it on, and 3 hours when both Immersive Audio and Auto Volume are enabled. The fully charged case adds up to 19.5 hours of extra playtime. If you're having some Bluetooth connectivity issues, here's a troubleshooting guide that can help you: http://bose.life/3IIpQbh For battery concern, here's a helpful tips and guide: http://bose.life/46K4phP Jelyn - Customer Support

Hi Marty, thank you for sharing your feedback. We’re glad to hear you appreciate the compact size and stylish design of the Bose Ultra Open Earbuds. We're sorry, however, that the sound quality didn’t meet your expectations. These earbuds are designed to offer a unique blend of open-ear innovation, immersive audio, and all-day comfort. Their cuff-like fit keeps your ears open to ambient sounds while OpenAudio technology delivers rich, personal listening. You can also customize your experience through the Bose App, adjust EQ settings, switch listening modes, connect with select Bose devices, and stay updated for the best performance. Here's a helpful link that may assist in improving the audio quality: https://bose.life/46BcJ3m Sophie - Customer Support