Brita Extra Large 27-Cup UltraMax Filtered Water Dispenser with Filter - Gray

A: Great question, and thanks for asking. Hand-wash your Ultramax Dispenser, lid, and reservoir periodically with a mild detergent. Please don't wash in the dishwasher or use abrasive cleaners. If you have any additional questions, please call us at 800-242-7482 using reference number 230626-000770. Thanks for allowing us to help. Alexandrea from The Brita Team

A: I’m having the same issue, I purchased my Brita container in January and within the last month water has been leaking so bad, it’s spilling out the side of the fridge.

A: Thanks for connecting with us, Susan, and we're sorry about the leaking you encountered from our Ultramax Dispenser. Feedback like yours helps us to improve our products, and we're happy to share your comments with our team. So we can help, please give us a call at 800-242-7482 using reference number 240111-000077. We're eager to chat with you. Alexandrea from The Brita Team

A: Hi there, Gilbert. We're sorry to hear you had trouble removing the reservoir of our Brita Ultramax Dispenser, and we'd like to give you a few tips. Using both hands, pull the reservoir up from the housing evenly on all sides. If you have any difficulty, try placing your dispenser on the counter. As it warms to room temperature, the tank will expand a little then the reservoir will be easier to remove. Another option is filling the dispenser with water, then turning it upside down in your sink. The pressure of the water should cause the reservoir to separate from the housing. Also, there have been no recent changes to the model. We hope this helps. If you have any additional questions, please reach out to our team at 800-242-7482 and reference this number: 201117-000983. Jeffery from The Brita Team

A: You're lucky you get two weeks out of a filter! I switched from Brita almost 20 months ago because I had bad tasting water immediately from Brita filters. It was strange because I had been using Brita for a long time and then it was like the manufacturer changed something with the filters. I tried buying them in different places and nothing seemed to make a difference. I ended up switching to Pur and have had no issues.

A: Hello. Thank you for bringing this to our attention. We're sorry to learn about the taste of your filtered water. While we wouldn't expect for this to happen, we'd love to lend you a helping hand. So we may continue to assist, please reach out to us at 800-24BRITA and mention this reference number: 180615-000808. We hope to talk to you soon. Jess from the Brita team

A: Depending on how much you use the Brita, the filter needs to be changed pretty often, like every month or two. I also noticed it gets slimey in the reservoir and at the bottom of the Brita if it's not cleaned often enough. Hope this helps!

A: Hello there. We're sorry to hear that your Brita UltraMax Dispenser has developed algae. We wouldn't expect this, and we'd love to help. Please give us a call at 800-24BRITA for further assistance, and be sure to mention this reference number: 180104-000716. We hope to hear from you soon! Mel C. with the Brita team

A: Hi, there! That's a great question. The time it takes for water to pass through the filter will vary according to how the carbon has settled inside filter as well as how the water is poured in. Typically, it should take no longer than 10 minutes for the water to fill the pitcher. Should you have any further questions or concerns, please feel free to reach out to us at 1-800-24-BRITA between 9am-5:30pm EST and we'd be happy to help you.

A: A minute or 2

A: Thanks for checking, as we're glad to help! While the Standard Filter included with our UltraMax Dispenser reduces chlorine (taste & odor), mercury, cadmium, copper, zinc, and more from tap water, it isn't certified to reduce nitrates. If you have additional questions, please call us at 800-242-7482 and mention reference number 240722-000454. Hope you'll hydrate with us soon! Ashlee from The Brita Team

A: Great question! After discarding your first dispenser of filtered tap water with our UltraMax Dispenser, you can fill it up again and enjoy great-tasting filtered water! If you have additional questions, please call us at 800-242-7482 and mention reference number 240613-000530. We hope this helps! Ashlee from The Brita Team

A: Sarah, thank you for letting us know. We're sorry you experienced leaking with the spigot of our UltraMax Dispenser, and we want to share some tips. First, be sure that the spout handle is pushed back and completely vertical after use. You can also try tightening the nut that holds the spigot inside the dispenser. Be sure to remove the reservoir and lid from the dispenser, and use one hand to hold the spigot from the outside while you turn to tighten on the inside. So we may help, please call us at 800-242-7482 and mention this reference number: 240304-000380. We hope to hear from you soon. Ashlee from The Brita Team

A: We noticed your post and appreciate the opportunity to address your concerns, as that was clearly a frustrating experience, and we wish it hadn’t happened with your UltraMax Dispenser. Please call us so we can discuss this directly. We’re at X800-242-7482, and your reference number is 230911-000851. Thanks for the chance to assist. Shannon from The Brita Team