Brita Water Filter 10-Cup Tahoe Water Pitcher Dispenser with Standard Water Filter

A: Shelly, thanks for trying our Tahoe Pitcher. We're sorry you're disappointed, and we want to clarify that we don't make claims about TDS reduction at Brita, because TDS isn't a measurement of water safety. It's only an aesthetic (taste) measurement. Our filters can reduce contaminants like lead, mercury, and cadmium, among many others. If you have additional questions, please call us at 800-242-7482 and mention reference number 240318-000611. We hope this helps. Ashlee from The Brita Team

A: Based on a TDS reader, anything over 300 is considered poor water quality and not good for drinking.

A: Thanks for the chance to help, and we're sorry for the inconvenience. We want you to know that your water is still being filtered, although the indicator light is no longer working on your Tahoe Pitcher. To best assist, please call our team at 800-242-7482, mentioning ref# 251015-000162. We hope to hear from you soon. Shannon from The Brita Team

A: Hi Madelynn, thanks for reaching out. The Tahoe Pitcher’s electronic filter indicator is designed to help track filter replacement timing. After installing a new filter, you’ll want to reset the indicator by pressing the appropriate button for your filter type until the light flashes green. The light doesn’t illuminate every time you pour water; it will only change from green to yellow or red as the filter life decreases. You don't need to replace the filter unless the indicator shows yellow or red, or if it’s been the recommended time since your last change. For more details, you can visit our filter indicator instructions on our website or call us at 800-242-7482. Have a wonderful day. Jeffery from The Brita Team

A: Hi there, Katie, and thanks for reaching out with your question. You don’t have to refrigerate the Tahoe Pitcher, but we do recommend keeping it cold by storing it in the fridge. If you choose to leave it out, please place it in a cool spot away from sunlight and replace any water that’s been sitting for several days. Also, washing your pitcher, including the reservoir and lid, every one to two weeks helps stop mold or bacteria from building up. If you'd like to talk more, just give us a call at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team

A: Thanks for your question, Esther. While the indicator of our Tahoe Pitcher can't be turned off, you can rest assured that your water is still being filtered as long as you change your filter on time. To set up your indicator, hold the button on the underside of the lid under the icon for the filter you're using for at least 5 seconds. The lights will flash red and green 3 times to confirm. If you need further help, please reach out to us at 800-242-7482 and mention #250731-000398. We hope this helps. Monique from The Brita Team

A: Thanks for your question. Once you've inserted your filter, we recommend pressing and holding down the reset button for your filter type for five seconds. Release the button when the light flashes three times. Once you've set the indicator, the light will flash every time you pour. While we hope this helps, please reach out to us at 800-242-7482 and mention #250730-000622. Stay hydrated. Monique from The Brita Team

A: Thanks for your question, Emily. We're sorry to hear the indicator stopped working on your Tahoe Pitcher. While our Brita Pitchers have a warranty good for 1 year from the date of purchase, we'd like to find the best solution for you. Please reach out to us at 800-242-7482 and provide #250702-000599. We look forward to assisting you. Monique from The Brita Team

A: Thank you for asking. The batteries in the timer aren't removable/replaceable. Here are a few tips for cleaning your Brita pitcher: -Be sure to remove the filter from the reservoir. -Hand-wash your pitcher, lid, and reservoir with a mild detergent and rinse them well. -Don't put your pitcher in the dishwasher or use abrasive cleaners. (Brita pitchers are not dishwasher safe.) We hope this is helpful, and if you have more questions, call us at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team

A: We're glad you asked about how to remove the reservoir from our Tahoe Pitcher, and we're happy to help. Using both hands, pull the reservoir up from the housing evenly on all sides. Place a finger between the reservoir and pitcher in the spout area to help remove. Try placing your pitcher on the counter, and as it warms to room temperature, the tank will expand a little and the reservoir will be easier to remove. Another option is filling the pitcher with water, then turning it upside down in your sink. The pressure of the water should cause the reservoir to separate from the housing. Please call us if you have more questions at 800-242-7482. Stay hydrated. Jeffery from The Brita Team

A: Vicki, thanks so much for connecting with us. Yes, our Tahoe Pitcher and filters are BPA-free. If you have more questions, tap in with us at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team