CeraVe Healing Ointment - 1.89oz
$7.99 ($4.23/fluid ounce)
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- $14.29($4.76/fluid ounce)4.4 out of 5 stars with 997 ratings
- $11.49 - $24.99Buy 3, get 1 free on select beauty minis on select items4.5 out of 5 stars with 5630 ratings
- $47.48($7.02/fluid ounce)Value Bundle4.4 out of 5 stars with 1584 ratings
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Guests are saying
The Cerave Healing Ointment has garnered mixed feedback from guests, particularly regarding its reformulated version. While many appreciate its effectiveness in soothing and hydrating dry skin, some express disappointment over the new formula's stickiness and lack of glide compared to the original. Guests highlight its versatility for various skin issues, including eczema and dry patches, making it a staple in their skincare routines. The product is praised for its rich texture and ability to lock in moisture, although some find it slightly greasy.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.6 out of 5 stars with 1430 reviews
effectiveness: 4.5 out of 5
quality: 4.5 out of 5
value: 4 out of 5
100% would recommend
3 recommendations
5 out of 5 stars
31 August, 2026
originally posted on influenster.com

Great for eczema and dry , sensitive.
I used this ointment daily for my son who has eczema and it really helps keep his skin moisturized and protected. It’s thick but it works very well to lock in moisture, especially on dry or irritated areas. I like that it’s fragrance free and gentle on sensitive skin. I usually apply it after his bath and it helps soothe his skin overnight.
5 out of 5 stars
29 August, 2026
originally posted on influenster.com

Great for cracked skin
This is great for cracked or damaged skin. Super moisturizing and another staple in my routine. I have this in travel size as well as full size. Highly recommend this product.
1 out of 5 stars
19 August, 2026
originally posted on cerave.com
Not new / improved
I just bought more of the ointment after running out that I use daily all over my body, including sensitive areas. I noticed it was different when I opened the jar and the formula is sticky and tacky and does not glide even warming it in my fingers does not produce the same result as the old formula. I never understand why companies have to improve on things that have been working for so many people for so long. I want to return this product but I can’t because I opened it and used it. Now will search for an alternative. It would be nice to offer the old AND new formulas instead of forcing customers to use the new when it worked so well when other things didn’t.
1 reply from Consumer Care Center team - 21 days ago
Hello Mandy! We are so sorry to hear that the updated texture of the CeraVe Healing Ointment has been disappointing and difficult to work with compared to the version you relied on daily. A helpful tip when working with a rich ointment is to apply a very small amount directly onto damp skin immediately after bathing to help the formula glide and spread more smoothly across the body. We truly value your long-time loyalty, and your candid feedback regarding the formula has been shared directly with our product development team.
1 out of 5 stars
17 August, 2026
originally posted on cerave.com
"improved" aka ruined
I am not someone that normally writes reviews but as someone that has loved and sworn by this product and used it every day for years the "new and improved" formula is awful. it is immediately obvious that the formula has changed because it is significantly sticker than it was and even just at a glance is shinier. it used to feel luxurious and hydrating but not as greasy as aquaphor or vaseline and now it had been completely ruined. extremely disappointed and now looking for alternatives. don't "fix" what isn't broken. hope you get it together at the company because changing a proven product to be worse in every way isn't a good sign for whatever products they decide to "improve" best
1 reply from Consumer Care Center team - 22 days ago
Hello there! We are truly sorry to hear that the updated texture of the Healing Ointment did not meet your expectations, especially after relying on it for years as a daily staple. Our development teams continually evaluate our formulations to provide optimal skin protection, but we fully understand how important personal texture preference is when you have loved a product for so long. A helpful tip when working with a richer ointment is to warm a very tiny amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your candid experience with us, and your feedback has been gladly passed along to our product development team.
2 out of 5 stars
13 August, 2026
originally posted on cerave.com
New one doesn’t work
The new one is NOT improved at all. Got this new one for after my laser resurfacing procedure it irritated my skin a little and felt so tacky. I was counting on getting the old ointment that worked well last time. Is there any way to purchase the old ointment?
1 reply from Consumer Care Center team - 26 days ago
Hello Herna6! We are so sorry to hear that the updated CeraVe Healing Ointment caused irritation during your post-laser recovery, as comfort and gentle care are especially important after a procedure. We would like to speak to you directly about this. Please call us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47832066. We look forward to speaking with you!
5 out of 5 stars
12 August, 2026
originally posted on influenster.com

Good for psoriasis and eczema
This is just such good ointment, it applies smoothly like butter and melts in your skin. The texture is like petroleum jelly and there’s any accent to it!!!
1 out of 5 stars
9 August, 2026
originally posted on cerave.com
Don't like new one
I do not like the new formula at all it feels Terrible like throwing on heavy Vaseline x10,000 Can we please have the old formula back
1 reply from Consumer Care Center team - 30 days ago
Hello Prettyeyes45! We are sorry to hear that the updated texture of the CeraVe Healing Ointment did not meet your expectations and feels heavier than you prefer. Our development teams continually evaluate our ingredients to provide optimal skin protection, but we fully understand how important personal texture preference is for a daily staple. A helpful tip when working with a rich ointment is to warm a very small amount between your fingertips before gently pressing it onto dry areas to help it sheer out smoothly. We truly appreciate you sharing your experience, and your feedback has been gladly passed along to our product development team.
2 out of 5 stars
8 August, 2026
originally posted on cerave.com
Why a New Formula?
People counted on and trusted in your products for years if not decades. The new formula is not the same product. Very disappointing!
1 reply from Consumer Care Center team - 1 month ago
Hello there! We completely understand how disappointing it is when a trusted favorite like the Healing Ointment undergoes a formula change after years of loyal use. Our development teams continually evaluate our ingredients to ensure optimal skin protection, but we know how important personal preference is with a daily staple. A helpful tip when working with a rich ointment is to warm a very small amount between your fingertips before gently pressing it onto dry areas to help it melt smoothly into the skin. We truly appreciate you sharing your experience, and your feedback has been gladly passed along to our product development team.
1 out of 5 stars
7 August, 2026
originally posted on cerave.com
'new and improved' is anything but
new formula causes break outs. please consider reverting back to the original formula
1 reply from Consumer Care Center team - 1 month ago
Hello Chris! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47752215. We look forward to speaking with you!
1 out of 5 stars
5 August, 2026
originally posted on cerave.com
Consistency of glue
The "new improved" product is way too thick. Hate it! Loved the old product. Bought it all the time. Now I'm hunting down the "old" product. Please revert back to this one.
1 reply from Consumer Care Center team - 1 month ago
Hello there! We are so sorry to hear that the texture of the Healing Ointment isn't meeting your expectations and that you miss the classic feel you grew to love. We know how frustrating it is when a go-to favorite feels different, and we truly appreciate your honest feedback. To help ease application with a thicker, petrolatum-based ointment, try rubbing a small amount between warm fingertips for a few seconds before applying; warming the product helps it spread much more smoothly and evenly across dry skin without pulling. Your experience and preferences are incredibly important to our formulation team, and we will certainly share your feedback regarding the texture change directly with them.
1 out of 5 stars
29 July, 2026
originally posted on cerave.com
Miserable upgraded new formula.
Cerave!! What have you done?? At first I thought I got a bad batch of your ointment, then I saw the label! This is NOT an improvement!! It does not absorb as well, difficult to spread and apply and it leaves my skin tacky feeling! I’ve used your ointment for over a decade and this is terribly disappointing!!
1 reply from Consumer Care Center team - 1 month ago
Hi there! Thank you for being such a loyal CeraVe user for over a decade. We are truly sorry to hear about your experience with the Healing Ointment and understand how frustrating it is when a long-time favorite product doesn't meet your expectations in texture, spreadability, or feel. We take consumer feedback very seriously!
5 out of 5 stars
26 July, 2026
originally posted on influenster.com

Travel companion
This product soothes, hydrates, and protects my skin from cracking and chafing. While traveling it’s a life saver as it seals in moisture and retains it in my skin barrier.
5 out of 5 stars
18 July, 2026
originally posted on influenster.com

Best healing ointment
Perfect for dry cracked heels, i use every night and it keeps them soft, i also like to use as a chapstick when my lips are dry, there is no smell to it and a little goes a long way. Very hydrating as well.
1 out of 5 stars
11 July, 2026
originally posted on cerave.com
NOT "new and improved"! Horrible!
This used to be an absolute staple product in my skin care. It was the only ointment I could and would use. However, this so-called "new and improved" formula is NOT that at all! It's absolutely horrible. This is the texture and consistency of glue. It doesn't spread, it doesn't absorb, and it irritates my skin. It's gooey, tacky, and not anything I'm willing to put anywhere at all on my body, let alone my skin. It's thick, but not in the good way. I may not like the feel of Vaseline, but I'll use that any day over this! I once recommended this ointment to everyone I knew. Now I will no longer recommend it to anyone at all.
1 reply from Consumer Care Center team - 2 months ago
Hello there! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47403570. We look forward to speaking with you!
5 out of 5 stars
9 July, 2026
originally posted on influenster.com

Cereve oitment is superior to many others out there!
This healing ointment works wonders! You can use it for literally anything!! I use this religiously on my lips, cuticles, dry skin spots on my face, scrapes that my kids get, and on my heels when they are really dry!! Once applied it does last longer than other similar products. This consistency seems a little thicker too which I appreciate because it locks in moisture better. There is no scent and I just really love this oitment! I have repurchased several times and will continue to do so!
5 out of 5 stars
9 July, 2026
originally posted on cerave.com
Signed, sealed, delivered!
I'm new to this product so when I read a lot of reviews saying the new and improved version was not better than the original I was skeptical about the new and improved version plus I purchased it mistakenly thinking it was a 'cream'. Either way it is healing my daughter's eczema spots that were not getting any better. Improvement in just a few days and steadily getting better. So I tried it on my very sensitive skin, from my neck down to my toes. I use a small amount as a final step after my lotion. My skin was not particularly dry but it now feels baby soft and smooth as can be. I keep touching my skin because I'm in awe of how much smoother it feels and it was not rough or dry to begin with but obviously lacking something since I feel smoother than I ever have. I use it after every hand wash and for sure my hands needed the moisture because I wash my hands a lot. I see improvement in texture and my cuticles look fantastic. Finally I decided to use as a final step on my face, I was reluctant because the skin on my face is sensitive to most moisturizers, well I'm sold, it has not irritated my skin in the least. As far as users saying it is greasy, I use a small amount, it doesn't take much and I take time to rub it in throughly, so it leaves a layer of moisture and glow, and I do not feel greasy at all. This product is going to be a staple in my family's skin care routine replacing Aquaphor which never really did much but make my skin look shiny.
5 out of 5 stars
7 July, 2026
originally posted on influenster.com

Great for eczema
Love love love this ointment…As a mom to a 2 year old with eczema this stuff is a lifesaver. It heals dry and cracked skin, it seals in moisture and it lasts for a while. It is a bit greasy but it’s an ointment so that’s expected. My little one’s eczema usually leaves marks but I apply this and the spots start fading within a week and the tub is a nice size so it usually lasts well over a month using it everyday.
5 out of 5 stars
6 July, 2026
originally posted on influenster.com

Excellent for repairing and protecting dry skin
This healing ointment is Amazing. It Completely repaired my dry skin barrier and protects it all day long. It has no smell, which i love, and it offers great value for the price.
5 out of 5 stars
1 July, 2026
originally posted on influenster.com

A must have for repairing and protecting dry, sensitive skin.
I’vee been using the CeraVe Healing Ointment on dry,irritated areas,and it has made a noticeable difference. The texture is rich and protective without feeling overly heavy, and a little goes and long way. It helps soothe dry patches, cracked skin, and chapped lips, specially overnight. I also like that it’s fragrance free , gentle on sensitive skin, and doesn’t cause irritation. My skin feels softer , smoother , and stays moisturized for hours. If you’re looking for a reliable ointment to protect and repair dry skin , this is definitely worth trying.
1 out of 5 stars
22 June, 2026
originally posted on cerave.com
Bring Back the Old Formula
This was my holy grail for my severe dry skin on my face. I used it several times a day. Now, the new formula is very sticky and tacky, and it doesn't spread. It stays on the surface of skin and it feels SO HEAVY. I feel like I have glue on my face. You could not feel a thing with the old formula. I am so sad that the old formula is gone.
1 reply from Consumer Care Center team - 3 months ago
Hi there, thank you for reaching out about CeraVe Healing Ointment. Hearing from a dedicated user who considered this ointment their holy grail is incredibly important, and it is truly disappointing to hear that the new texture feels heavy and sticky on your skin. To help improve the spreadability of this rich, petrolatum-based protective barrier and prevent a tacky feel, try warming a tiny, pea-sized amount between clean, warm fingertips for a few seconds before applying. This quick step helps soften the ointment, allowing it to glide on in a much thinner, lighter layer that can comfortably seal in moisture without feeling like glue on the face.