CeraVe Healing Ointment - 1.89oz: Moisturizing, Paraben-Free, Sensitive Skin, Balm
$7.99 ($4.23/fluid ounce) was $8.49
New lower price save $0.50 (6% reduction)
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- $14.29($4.76/fluid ounce)was $15.89 New lower price4.4 out of 5 stars with 972 ratings
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- $14.29($4.76/fluid ounce)was $15.89 New lower price4.4 out of 5 stars with 972 ratings
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4.7 out of 5 stars with 1417 reviews
effectiveness: 4.5 out of 5
quality: 4.5 out of 5
value: 4 out of 5
100% would recommend
3 recommendations
1 out of 5 stars
11 July, 2026
originally posted on cerave.com
NOT "new and improved"! Horrible!
This used to be an absolute staple product in my skin care. It was the only ointment I could and would use. However, this so-called "new and improved" formula is NOT that at all! It's absolutely horrible. This is the texture and consistency of glue. It doesn't spread, it doesn't absorb, and it irritates my skin. It's gooey, tacky, and not anything I'm willing to put anywhere at all on my body, let alone my skin. It's thick, but not in the good way. I may not like the feel of Vaseline, but I'll use that any day over this! I once recommended this ointment to everyone I knew. Now I will no longer recommend it to anyone at all.
1 reply from Consumer Care Center team - 11 days ago
Hello there! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47403570. We look forward to speaking with you!
5 out of 5 stars
9 July, 2026
originally posted on influenster.com

Cereve oitment is superior to many others out there!
This healing ointment works wonders! You can use it for literally anything!! I use this religiously on my lips, cuticles, dry skin spots on my face, scrapes that my kids get, and on my heels when they are really dry!! Once applied it does last longer than other similar products. This consistency seems a little thicker too which I appreciate because it locks in moisture better. There is no scent and I just really love this oitment! I have repurchased several times and will continue to do so!
5 out of 5 stars
9 July, 2026
originally posted on cerave.com
Signed, sealed, delivered!
I'm new to this product so when I read a lot of reviews saying the new and improved version was not better than the original I was skeptical about the new and improved version plus I purchased it mistakenly thinking it was a 'cream'. Either way it is healing my daughter's eczema spots that were not getting any better. Improvement in just a few days and steadily getting better. So I tried it on my very sensitive skin, from my neck down to my toes. I use a small amount as a final step after my lotion. My skin was not particularly dry but it now feels baby soft and smooth as can be. I keep touching my skin because I'm in awe of how much smoother it feels and it was not rough or dry to begin with but obviously lacking something since I feel smoother than I ever have. I use it after every hand wash and for sure my hands needed the moisture because I wash my hands a lot. I see improvement in texture and my cuticles look fantastic. Finally I decided to use as a final step on my face, I was reluctant because the skin on my face is sensitive to most moisturizers, well I'm sold, it has not irritated my skin in the least. As far as users saying it is greasy, I use a small amount, it doesn't take much and I take time to rub it in throughly, so it leaves a layer of moisture and glow, and I do not feel greasy at all. This product is going to be a staple in my family's skin care routine replacing Aquaphor which never really did much but make my skin look shiny.
5 out of 5 stars
7 July, 2026
originally posted on influenster.com

Great for eczema
Love love love this ointment…As a mom to a 2 year old with eczema this stuff is a lifesaver. It heals dry and cracked skin, it seals in moisture and it lasts for a while. It is a bit greasy but it’s an ointment so that’s expected. My little one’s eczema usually leaves marks but I apply this and the spots start fading within a week and the tub is a nice size so it usually lasts well over a month using it everyday.
5 out of 5 stars
6 July, 2026
originally posted on influenster.com

Excellent for repairing and protecting dry skin
This healing ointment is Amazing. It Completely repaired my dry skin barrier and protects it all day long. It has no smell, which i love, and it offers great value for the price.
5 out of 5 stars
1 July, 2026
originally posted on influenster.com

A must have for repairing and protecting dry, sensitive skin.
I’vee been using the CeraVe Healing Ointment on dry,irritated areas,and it has made a noticeable difference. The texture is rich and protective without feeling overly heavy, and a little goes and long way. It helps soothe dry patches, cracked skin, and chapped lips, specially overnight. I also like that it’s fragrance free , gentle on sensitive skin, and doesn’t cause irritation. My skin feels softer , smoother , and stays moisturized for hours. If you’re looking for a reliable ointment to protect and repair dry skin , this is definitely worth trying.
1 out of 5 stars
22 June, 2026
originally posted on cerave.com
Bring Back the Old Formula
This was my holy grail for my severe dry skin on my face. I used it several times a day. Now, the new formula is very sticky and tacky, and it doesn't spread. It stays on the surface of skin and it feels SO HEAVY. I feel like I have glue on my face. You could not feel a thing with the old formula. I am so sad that the old formula is gone.
1 reply from Consumer Care Center team - 1 month ago
Hi there, thank you for reaching out about CeraVe Healing Ointment. Hearing from a dedicated user who considered this ointment their holy grail is incredibly important, and it is truly disappointing to hear that the new texture feels heavy and sticky on your skin. To help improve the spreadability of this rich, petrolatum-based protective barrier and prevent a tacky feel, try warming a tiny, pea-sized amount between clean, warm fingertips for a few seconds before applying. This quick step helps soften the ointment, allowing it to glide on in a much thinner, lighter layer that can comfortably seal in moisture without feeling like glue on the face.
1 out of 5 stars
21 June, 2026
originally posted on cerave.com
New Formula is just awful
The new formula is terrible. It has the texture of a melted gluestick, and does not spread easily, and does not feel good on the skin at all. I will be looking for alternatives. I've been using Cerave for years, and they really messed up with this change. Degree did this with their deodorant 2 years ago, and eneded up reverting back to the original formula. Hopefully Cerave will see their mistake and do the same.
1 reply from Consumer Care Center team - 1 month ago
Hi there, thank you for reaching out about our Healing Ointment. Hearing from a loyal, long-time user is incredibly important, and it is truly disappointing to learn that this experience with the texture fell short of expectations. To help make the ointment easier to spread, warming a small amount between clean, warm palms for a few seconds prior to application can soften the petrolatum-based formula. This simple step allows the protective barrier to glide onto the skin much more smoothly and absorb comfortably.
1 out of 5 stars
14 June, 2026
originally posted on cerave.com
Zero Stars
The "New and Improved" version is awful! It is so sticky and gross. I feel like it turns me into a Human Lint Roller! It you leave it uncovered, everything sticks to it. So what are my options? Long sleeves and long pants to bed in the summer. The clothing is stuck to you. It leaves a sticky residue. All around gross! ZERO STARS - Don't recommend. Why you changed a good thing, I will never understand.
1 reply from Consumer Care Center team - 1 month ago
Hello! Thank you for sharing your feedback on our Healing Ointment. We are very sorry to hear about your disappointment with the formula change and that you found the texture to be too sticky and uncomfortable for your routine. We understand how frustrating it is when a trusted product no longer feels the same, and we have passed your comments along to our team. If you are looking for alternative hydration options with a different finish, we invite you to explore our body moisturizer selections here https://tinyurl.com/ycdxehvy. We appreciate you taking the time to reach out and hope you find a product you love at CeraVe!
4 out of 5 stars
11 June, 2026
originally posted on influenster.com

Skin Healer
The texture is thick and occlusive, but it doesn't feel as heavy or greasy as traditional petroleum jelly. I use it on dry patches, lips, cuticles, and as the last step of my nighttime skincare routine. It makes my skin feel much softer, less irritated, and more hydrated. It does an excellent job locking in moisture, especially during colder weather or when my skin is extra dry. I also appreciate that it's fragrance-free and gentle enough for sensitive skin. The formula contains ceramides and hyaluronic acid, which help support the skin barrier while providing long-lasting hydration.
1 out of 5 stars
8 June, 2026
originally posted on cerave.com
Terrible. Nothing like the old formula.
So sad. The only thing that worked for my baby with eczema, and now I’m stuck. The new product is not working. Please bring back the old formula or rebrand/retitle it. You have so many people here that would buy it in truckloads.
1 reply from Consumer Care Center team - 1 month ago
Hello! We are so sorry to hear about your disappointment with the formula change, especially since our Healing Ointment was the only product that worked for your baby's skin. We understand how frustrating and upsetting it is when a trusted product no longer provides the same comfort and results, and we have shared your request to bring back the original formula with our team. We truly appreciate you taking the time to share your experience with us, and we hope you will explore our other product selections to find a new favorite for your baby at CeraVe!
1 out of 5 stars
8 June, 2026
originally posted on cerave.com
Bad Change :(
I have severe eczema and have been using CeraVe Healing Ointment for years. It was one of the few products that consistently helped keep my skin moisturized and protected without causing irritation. Unfortunately, the recent formula change has been extremely disappointing. The new version feels much stickier and tackier than the original. It doesn't spread as easily, sits heavily on the skin, and seems to make my eczema feel more irritated rather than soothed. The original formula was smooth, comfortable, and effective, which is why I continued purchasing it for so many years. For people with severe eczema, finding a product that works can take years of trial and error. CeraVe Healing Ointment was my go-to product, so it is frustrating to see such a noticeable change. I sincerely hope CeraVe considers bringing back the original formula or offering it as an alternative option for customers who relied on it. Very disappointed with this change.
1 reply from Consumer Care Center team - 1 month ago
Hello! We're sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 46908579. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
5 out of 5 stars
6 June, 2026
originally posted on influenster.com

Cerave I love you
I absolutely LOVE this cerave product. I get chapped lips and skin and use it and it works wonders. The packaging is easy to open with the lid and it looks great however it can be hard to travel with the large container. However you can scoop some out and take it on the go with a smaller container and I do that! I find it soothes my skin and heals it very fast with the ingredients and I haven’t personally ever had an issue using it. It truly fixes my cracked and irritated skin quickly and I always find myself using it and recommending it.
5 out of 5 stars
5 June, 2026
originally posted on influenster.com

👌👌👌
This cream is very good for dry skin, it helps my son to make his skin soft, he applied it every day and his skin is always very moisturizing, very good product, I really like it
1 out of 5 stars
4 June, 2026
originally posted on cerave.com
Retract and Go Back
I know you HAVE to have a bunch of overstock of the old formula. Please send it to me. It was literally the only thing that worked for my daughter’s skin. This new formula dries her skin and breaks her out so bad. Please go back to the old formula. Literally every platform where reviews are left says this. You all made a mistake. Correct it and keep your reputation as a skin care brand that actually heals.
1 reply from Consumer Care Center team - 2 months ago
Hello! We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @1-800-768-2915 9am-5:30pm, ET for assistance and provide the case #46854164. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
5 out of 5 stars
1 June, 2026
originally posted on influenster.com

Perfect Ointment
I’m using this for my sebhorric dermatitis. I love the container. So compact and it fits right in my bag. Product is more of a Vaseline base, no residue. It lasts me for a while too.
5 out of 5 stars
31 May, 2026
originally posted on influenster.com

Vaseline, but better
This stuff is so good. It’s like Vaseline, but even better because it contains ceramides. The tub is so big and a little goes a long way. I used to slug with this before bed and in the morning my skin looked amazing.
1 out of 5 stars
30 May, 2026
originally posted on cerave.com
Please bring back the old formula
Horrible reformulation. The old formulation was perfect for the lips, under the eyes (no stinging), and any dry patches on the skin. Also was perfect for slugging without clogging pores. I'm sorry to say that this new formula does not glide on the skin nearly as well and tugs on the skin uncomfortably. It also does not feel nearly as moisturizing. Please bring the old formula back!! It was perfect for those of us with sensitive, acne-prone skin.
1 reply from Consumer Care Center team - 2 months ago
Hi there! Thank you for being a loyal CeraVe fan and taking the time to share your experience. We are incredibly sorry to hear that your recent purchase did not live up to the standard you've come to expect from us, and that you experienced tugging and a lack of moisture on your lips and under-eye area. We develop all of our products closely with dermatologists to ensure they are safe, comfortable, and deeply hydrating for sensitive skin. Your feedback regarding the texture change is incredibly valuable to us, and we will be sharing with our Manufacturing Teams.
5 out of 5 stars
27 May, 2026
originally posted on influenster.com

Helps so much
Helps to soothe dry skin so much. It has a petroleum jelly like texture and is scent free so it won’t bother sensitive skin. It has helped my dry cracked skin heal so fast
5 out of 5 stars
24 May, 2026
originally posted on influenster.com

Helps Dry Skin!
As you can tell it’s well used! We love CeraVe products and are frequent users. It helps a lot with my dry skin❤️feels amazing no residue! Good ingredients as well. I think it’s worth it and you get a great amount for the money value.