CeraVe Healing Ointment - 1.89oz: Moisturizing, Paraben-Free, Sensitive Skin, Balm
Highly rated
$8.49 ($4.49/fluid ounce)
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Guests are saying
The Cerave Healing Ointment is a versatile and effective solution for dry, cracked skin, providing deep hydration without a greasy feel. Guests appreciate its soothing properties for various skin issues, including eczema and chafing. Many have found it beneficial for tattoos, minor cuts, and even as a protective barrier for sensitive skin. Despite some concerns about a recent formula change, the overall consensus highlights its effectiveness and essential role in skincare routines, especially during colder months.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 1382 reviews
effectiveness: 4.5 out of 5
quality: 4.5 out of 5
value: 4 out of 5
100% would recommend
3 recommendations
1 out of 5 stars
12 April, 2026
originally posted on cerave.com
Formula Change, New but definitely not improved.
I used to really love this product. It worked amazing for my eczema and honestly felt better than Vaseline or Aquaphor. I swore this was my holy grail. I would buy a bottle every 2 months because of my severe eczema and relied on it constantly. But with the new formula, I don’t feel the same at all. It feels waxy and just not great. I used it right after a shower on clean, slightly damp skin, and immediately noticed the difference with the new bottle I bought. I’m really disappointed in this change. It doesn’t seem like what people wanted, and it’s honestly causing the opposite reaction of what it’s supposed to do. Now I’m going to have to find an alternative, and unfortunately they’ve lost a loyal customer.
1 reply from Consumer Care Center team - 10 days ago
Hello! Thank you for sharing your feedback on our Healing Ointment. We're so sorry to hear about your disappointment with the formula change, especially after this product had been such an important part of your skincare routine. We understand how frustrating and upsetting it can be when a longtime favorite no longer feels the same, and we truly appreciate you taking the time to share your experience with us. Your comments have been passed along to our team. We hope you will explore our other product selections to find a new favorite at CeraVe!
5 out of 5 stars
11 April, 2026
originally posted on influenster.com
Works great
This stuff really does the trick. It’s thick but not too thick where it feels heavy and oily. It helps heal dry and irritated skin without any issues. Last All day
5 out of 5 stars
9 April, 2026
originally posted on influenster.com
moisturizing
love the thickness and moisture locking of this product. it’s nice for dry and cracked lips as well as for cuticles! it has helped cure dry and red cuticles
1 out of 5 stars
5 April, 2026
originally posted on cerave.com
Huge disappointment with the change in formula
I have used the healing ointment for years and absolutely loved the old formula. I just bought a new tub of the new and improved version and I cannot use it anymore. It is so sticky and doesn’t dissolve in the skin as easily as the original. I had to return the tub and will have to find a substitute. I use your facial cleansers and other products, but this one no longer works for me.
5 out of 5 stars
2 April, 2026
originally posted on influenster.com
A thick, long-lasting ointment that locks in moist
A soothing and protective ointment that deeply hydrates dry cracked skin without greasy. The packaging usually comes in a jar with a screw on lid.
1 out of 5 stars
28 March, 2026
originally posted on cerave.com
Bad improvement
I have used this product for years to help with chafing around my panty line. Loved it! However, the “new & improved” formula is not good at all. Felt very stiff & waxy & felt like I needed to use twice as much to feel the relief. Sad as I REALLY liked this product for years.thinking I may need to switch to Aquaphor. Wish you did not need to feel a need to improve it—you just list a customer.
1 reply from Consumer Care Center team - 23 days ago
Hi there! Thank you for being a loyal CeraVe user for so many years! We’re saddened to hear the Healing Ointment isn't providing the same relief as before. Our goal in any formula refinement is to enhance the user experience while staying true to our core mission of supporting the skin’s natural barrier with dermatologist-developed ingredients. The current formula continues to feature 45% petrolatum alongside our signature three essential ceramides and hyaluronic acid to provide a protective, lanolin-free shield for the skin. A helpful tip to maximize the soothing benefits is to apply the ointment to clean, slightly damp skin, which allows the petrolatum to more effectively seal in moisture for a soft and protected feel. We value your loyalty to the brand and take your feedback regarding these changes to heart as we continue to provide essential care for all skin types.
5 out of 5 stars
17 March, 2026
originally posted on influenster.com
Best ointment
This is the ointment i chose to put on my skin the first time i did my tattoo, it did wonders, keeps my tattoo moisturize and soft, i didn’t even had peeled skin. Love this also for my hands when i get eczema it will help heal faster. Doesn’t smell like anything to me and it kind of oily but i don’t mind
5 out of 5 stars
12 March, 2026
originally posted on influenster.com
Formulated for hydration
This healing ointment has the texture of Vaseline. But this ointment is specifically designed for cracked and chafed skin. This pairs perfectly with someone who has eczema. It is odorless but leaves your skin hydrated.
1 out of 5 stars
2 March, 2026
originally posted on cerave.com
"New but not improved"
I cannot believe you changed the ingredients. "New and improved" is anything but that. This is the only product other than Vaseline that worked for my skin. Guess I will be saving a ton by no longer purchasing your products.
1 reply from Consumer Care Center team - 2 months ago
Hello Lillith84! We understand how disappointing it can be when a long-time favorite undergoes a change, and we appreciate you sharing your thoughts on the updated Healing Ointment. Our goal in any formula refinement is to enhance the user experience while staying true to our core mission of supporting the skin’s natural barrier with dermatologist-developed ingredients. The current formula continues to feature 45% petrolatum alongside our signature three essential ceramides and hyaluronic acid to provide a protective, lanolin-free shield for the skin. A helpful tip to maximize the soothing benefits is to apply the ointment to clean, slightly damp skin, which allows the petrolatum to more effectively seal in moisture for a soft and protected feel. We value your loyalty to the brand and take your feedback regarding these changes to heart as we continue to provide essential care for all skin types.
5 out of 5 stars
25 February, 2026
originally posted on cerave.com
A Barista's Best Friend
My hands become extremely dry and cracked from the hot products I'm working with throughout the day, and have become true working hands. I've been trying to find a product to alleviate this for years and have tried everything under the sun. After a week or so of using this at night, my hands are no longer cracking. They look visibly younger, smoother, and more plump. I've tried vaseline in the past, and it doesn't compare. Thank you, CeraVe!
5 out of 5 stars
23 February, 2026
originally posted on cerave.com
Reliable Relief
Im long time sufferer of ecxema and severely dry skin especially in the winter..my skin feels like it shrinks too small for my body..Your products are the only reliable relief ive ever known.. deeply moisturizing and soothing especially on the those itchy patches..Also I recently tried cereve cleansing balm just because and it worked beautifully at a gentle price point too.. i had tried all the high end brands such as elemis and clarins but those left residue ..Cereve took everything off including stubborn mascara—!!! Thank goodness there are proper products that not only do the job but are reasonably priced..
5 out of 5 stars
23 February, 2026
originally posted on influenster.com
My Winter Skin Savior for a Busy Toddler
As a parent of a 14-month-old, his skin is likely transitioning to “baby soft” to “toddler tough” as he explores more, and this weather can be brutal for that delicate barrier. I started using CeraVe Healing Ointment and it has been a complete game-changer for his skin texture. It’s the only thing that has consistently kept my son’s skin soft and protected.
1 out of 5 stars
20 February, 2026
originally posted on cerave.com
New formula causing skin irritation and stinging
The new formulation as of Feb 2026 is very different from the previous version. I opened the tub I bought, put a layer of ointment on my hands which only were mildly dry and not especially irritated, and my skin started stinging and turning red almost immediately. I washed it off, but it took a few hours for my skin to calm down. It might be because or the addition of benzoic acid to this product - I did a little digging and learned it can cause irritation for some people if their skin barrier is damaged. Bad news for a product that is supposed to be formulated to soothe damaged skin.
1 reply from Consumer Care Center team - 2 months ago
Hello KMinneapolis! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #45379699. We look forward to speaking with you!
5 out of 5 stars
11 February, 2026
originally posted on influenster.com
Great product for multiple uses in protecting woun
One of my favorite petroleum jelly based products, helps with anything from dry skin and chapped lips to cute and burns, all around a great products with multiple uses. Even a small container will last you a long time too!
5 out of 5 stars
8 February, 2026
originally posted on cerave.com
Much better texture of ointment than other brands!
This is the only ointment I will use. I've tried Vaseline and Aquaphor, but those are both extremely greasy. I much prefer the texture of CeraVe Healing Ointment. Yes, it's a bit greasy, but I'm not rating it down for that, because any ointment will be. That's simply part of being an *ointment* rather than a cream or lotion. And for those who are upset because this ointment is more greasy than a cream or lotion, perhaps go read CeraVe's article about the differences between those three things. This has helped heal dry cracked skin that no other ointment has, and I plan to keep it on hand from now on!
5 out of 5 stars
29 January, 2026
originally posted on influenster.com
Must have for winters
This is a must have for Winters. I really enjoy using it on my dry skin and lips. I apply it at night and my dry lips are better in the morning. CeraVe is a great brand
1 out of 5 stars
28 January, 2026
originally posted on cerave.com
I don't recommend
I don't recommend. I laughed at the non greasy feel...This is like putting Vaseline on your skin. It does not rub in, it stays on top of your skin and makes everything you touch greasy.
1 reply from Consumer Care Center team - 2 months ago
Hello Kim29! We understand your frustration and appreciate your honest feedback regarding the texture of our Healing Ointment, as we know the initial feel can be quite different from our standard lotions and creams. This formula is an anhydrous ointment specifically designed with petrolatum and three essential ceramides to provide an intensive, occlusive barrier that helps protect the skin from external irritants and locks in moisture. The "non-greasy feel" we mention refers to the final finish after the product has been absorbed, although we realize it can feel quite substantial during the initial application. A helpful tip to improve your experience is to use a very small, thin layer on only the most vulnerable or cracked areas of skin, allowing it to act as a focused protective barrier rather than a full-body application. This ensures your skin receives the restorative benefits of the ceramides while keeping your clothes and belongings clean and comfortable throughout the day.
5 out of 5 stars
15 January, 2026
originally posted on influenster.com
Everyday Essential!
I recently started using this product and was honestly surprised by how well it works. I’ve applied it to cracked lips and even my heels, and my skin stays moisturized throughout the entire day. The texture is thick, but that’s expected from a product that’s so moisturizing. It’s become an essential part of my everyday routine, and I reach for it whenever my skin needs extra care.
5 out of 5 stars
12 January, 2026
originally posted on influenster.com
Great healing product
Great product. Gentle fragrance free, can be reapplied. Safe to use all over body. Long term moisturizing effect. Smooth texture. Perfect for colder seasons.
5 out of 5 stars
6 January, 2026
originally posted on influenster.com
Super hydrator
I love this ointment! Any time my skin freaks out, or whenever I need extra moisture I add this ointment to my routine. Lately I have been using this product specifically in dry patch areas on my face after moisturizer or before makeup, including my under eyes and it has made a major difference. In years past I used it with a spolly to hydrate my eyebrow area in the winter. I have also used it in my scar healing journey for surgeries and deep cuts. If this product is leaving your skin sticky ot oily, try using less or further rub in to your skin. I will note that I've had this tub for years and just started to notice my dent in it a couple of months ago.