CeraVe Gentle Scalp Care Shampoo - 12 fl oz
$8.99 ($0.75/fluid ounce)
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4.6 out of 5 stars with 1186 ratings
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Guests are saying
This shampoo has received high praise for its ability to hydrate and nourish hair, leaving it feeling soft, clean, and manageable. Guests appreciate its gentle formula, which is suitable for sensitive scalps, and the absence of strong fragrances. Many have noted improvements in hair texture and moisture retention, making it a great choice for those with dry or curly hair. The quality packaging and effective lather further enhance the overall experience, making it a recommended product for daily use.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 1266 reviews
67% would recommend
34 recommendations
1 out of 5 stars
14 January, 2026Verified purchase
Underwhelming
Expected more from creave.. but they need to stick to skincare. This smelled pretty bad and looked funny. Sticking to Dove.
1 reply from Cerave Product Expert team - 4 days ago
Hello steph. Thank you for sharing your experience with CeraVe Gentle Scalp Care Shampoo - 12 fl oz. We are sorry to hear that this product did not meet your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along to our development teams. Thank you for trying CeraVe!
5 out of 5 stars
Thumbs up graphic, would recommend
14 January, 2026Verified purchase
Feels good on scalp.
Feels good on scalp.
1 out of 5 stars
Thumbs down graphic, would not recommend
28 December, 2025
(no review title)
Feels nice but aggravates the eczema on my scalp and makes SO MUCH hair fall out.
1 reply from Cerave Product Expert team - 20 days ago
Hello grey. Thank you for sharing your experience with CeraVe Gentle Scalp Care Shampoo - 12 fl oz Based on many years of experience and all available technical resources, we have no reason to believe that CeraVe Gentle Scalp Care Shampoo .can cause hair loss. Hair loss can be caused by many things: illness, medication, lack of sufficient vitamins, diet, and stress. We also have an increasing loss of hair as we age. Male pattern hair loss and androgenic alopecia is considered to be hereditary. It is estimated the average head has between 90,000 and 140,000 hairs. Normally we lose 40-100 hairs a day. If you have a sudden and unusual amount of hair loss, we suggest you consult your physician because only a medical professional is qualified to diagnose and advise you.
2 out of 5 stars
27 December, 2025
originally posted on cerave.com
NOT safe for color treated hair!!
Beware: this stripped all my permanent color out! Even though it says it is “color safe” it is not. I will say that it leaves hair very soft and nice but it is NOT to be used on color treated hair!
1 reply from Consumer Care Center team - 16 days ago
Hello! We're sorry to hear about your experience with our Gentle Hydrating Shampoo. We'd like to help, please give us a call at 888-768-2915 with case number 44594273. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We hope to hear from you soon!
1 out of 5 stars
14 December, 2025
originally posted on cerave.com
Burning and more flaking
Used twice and got a lot of burning on scalp afterwards. Never happened before. I have a sensitive scalp and this product did not work for me.
1 reply from Consumer Care Center team - 25 days ago
Hello Cynthia! We are so sorry to hear about your experience with our Gentle Hydrating Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44397161. We look forward to speaking with you!
5 out of 5 stars
Thumbs up graphic, would recommend
11 December, 2025Verified purchase
My new favorite shampoo
Well, it's finally happened. After 38 years on this planet, for most of which I have had hair, I've finally found my holy grail shampoo and conditioner. I have been using CeraVe products on my face and skin for many years, so I was fairly certain the shampoo and conditioner would work for me. The price is so affordable that it wasn't much of a risk if they didn't. I've been using them daily for close to a month now. I have fine, straight hair, and my hair feels soft and clean after every wash. But best of all, I've actually seen a significant decrease in the amount of hair that I shed in the shower. I also was dealing with some scalp dryness and irritation, and have felt like those are improving, too. I'll have to ask my hair stylist next week at my appointment if she notices a difference. I appreciate that there is no scent or fragrance in this product. I think that has been a big reason why I'm seeing less shedding and scalp irritation, and it's great to be able to wear my favorite perfume and not have it clash with or be overpowered by any lingering smell from my hair product.
1 out of 5 stars
2 December, 2025
originally posted on cerave.com
Not for sensitive or oily scalp!
I was excited to see that Cerave has a shampoo and conditioner now! I have struggled with sensitive scalp issues for many years. However, after the very first time I used the products my scalp was very oily with itching and large tender bumps. Each time I tried it again, the same thing happened. I was so disappointed.
1 reply from Consumer Care Center team - 2 months ago
Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Gentle Hydrating Shampoo. We’d like to discuss this with you directly to assist further. Please give us a call at 888-768-2915 (M-F, 9:00 AM – 5:30 PM ET) and provide the case number #43986738. If possible, please have the product available when you call. We look forward to speaking with you and resolving this matter.
4 out of 5 stars
Thumbs up graphic, would recommend
28 November, 2025Verified purchase
Cerave scalp care shampoo
Clean simple good shampoo
1 out of 5 stars
27 November, 2025Verified purchase
(no review title)
I was charged for this item and it was not in my pickup order.
1 reply from Cerave Product Expert team - 2 months ago
Hello Margaret. Thank you for sharing your experience with CeraVe Gentle Scalp Care Shampoo - 12 fl oz . We are sorry this item did not arrive in your order. For further assistance please reach out to Target at: 1 (800) 440-0680. We apologize for any inconvenience and we hope you will be able to try our products soon!
2 out of 5 stars
27 November, 2025
originally posted on cerave.com
itchy reaction
gave me a rash on my chest and back. extremely itchy reaction behind my head and ears. was good the first few times I used it though. I have never experienced anything like this and do not have sensitive skin.
1 reply from Consumer Care Center team - 2 months ago
Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Gentle Hydrating Shampoo. We’d like to discuss this with you directly to assist further. Please give us a call at 888-768-2915 (M-F, 9:00 AM – 5:30 PM ET) and provide the case number #43945962. If possible, please have the product available when you call. We look forward to speaking with you and resolving this matter.
5 out of 5 stars
25 November, 2025
originally posted on cerave.com
Love love love!!!
I LOOOOVE THIS!!! When I tell you I have tried so many different salon brands of all different price points … it’s been a journey. I have long, thick, color-treated 2c hair. I often struggle with having an oily scalp & dry ends, and then also with my hair seeming to look flat on top and thicker around the bottom. I generally have combination skin, and CeraVe’s skin products have been my life saver in combating those issues, so when I saw that they have hair care too now, I was so excited to try it. My hair feels so clean without feeling stripped, and it feels moisturized & shiny without feeling weighed down. My waves & curls still look pronounced as ever, if not even more than usual. I also love that this doesn’t have fragrance. I get annoyed about everything being over-fragranced, and now I feel like my after-shower products’ scents can really shine through. For reference, I use Ouidad’s climate control leave in conditioner & JVN’s air dry cream on my damp hair after I wash it. But yeah, highly recommend. I want to profess my love for this system on the mountaintops lol.
1 out of 5 stars
24 November, 2025
originally posted on cerave.com
Hair falls out
This shampoo makes my hair fall out, I know this because another shampoo does not! Please change your products ingredients…
1 reply from Consumer Care Center team - 2 months ago
Hello Karen. We are very sorry to hear about your experience with our Gentle Hydrating Shampoo. We would like to speak to you directly about this. Please give us a call at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #43834510. We look forward to speaking with you!
5 out of 5 stars
Thumbs up graphic, would recommend
22 November, 2025Verified purchase
(no review title)
Awesome shampoo that is perfect for fine hair. My scalp is clean and hair is soft without feeling greasy or weighted down.
5 out of 5 stars
Thumbs up graphic, would recommend
17 November, 2025Verified purchase
Clean and bouncy hair
II receivedII received this
5 out of 5 stars
Thumbs up graphic, would recommend
16 November, 2025Verified purchase
Helped my itch scalp.
I have curly hair and itch scalp. This has helped my scalp so much.
3 out of 5 stars
14 November, 2025
originally posted on influenster.com

Good at first
[This review was collected as part of a promotion.] It was great at first, made my hair soft and hydrated for a while and it smelled clean but later on it made my scalp very itchy so unfortunately I had to stop using it
1 reply from Consumer Care Center team - 2 months ago
Hello kimberlyr147_7550! We are very sorry to hear about your experience with our Gentle Hydrating Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #43658042. We look forward to speaking with you!
5 out of 5 stars
5 November, 2025
originally posted on cerave.com
Great Shampoo
This is non comedogenic and fragrance free, so using this shampoo has stopped both my breakouts and migraines completely. Thank you so much for making this product.
5 out of 5 stars
28 October, 2025
originally posted on cerave.com
Best fragrance free shampoo/conditioner!!
Finally found the perfect fragrance free and hydrating shampoo! Please consider also making bigger bottles for bigger uses and big families!
5 out of 5 stars
22 October, 2025
originally posted on influenster.com

Good
[This review was collected as part of a promotion.] Reputable brand that has good ingredients, convenient packaging and not heavily scented. Price is just right and does a great job with cleaning. Overall a great product by cerave
3 out of 5 stars
20 October, 2025
originally posted on influenster.com

Great product
[This review was collected as part of a promotion.] This shampoo is gentle and fully hydrates your hair while still leaving it feeling clean. The shampoo bottle is easy to hold and squeeze, so no difficulties using the product.
1 reply from Consumer Care Center team - 3 months ago
Hello amymay828_4349! Thank you for sharing your wonderful experience with our Gentle Hydrating Shampoo! We are so pleased to hear that you find it both gentle and effectively hydrating, leaving your hair feeling clean and refreshed. It's fantastic to know that you also appreciate the thoughtful design of the bottle, making it easy to use. We are delighted that you are enjoying the product!