Contigo Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL Lid

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We’re sorry to hear that the mug is leaking from the drink hole and that it hasn’t met your expectations. We understand how frustrating this must be, especially when you purchased it to replace a trusted travel cup. We take your feedback seriously and want to assist you. While the SNAPSEAL™ design is intended to provide a leak-free experience when properly closed, leaks can sometimes occur if the lid or seal is not seated correctly. Here are a few tips that may help: 1. Check the SNAPSEAL closure: Ensure the lid is fully pressed down until you hear or feel the snap. 2. Clean the seal area regularly: Residue or buildup around the drink opening can prevent a tight seal. 3. Avoid overfilling: Leaving a small space below the rim can reduce pressure on the seal and minimize leaks. We recognize that these steps may not resolve your concern completely, and we want to make this right. To proceed with a possible solution, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello, Thank you for your feedback on our Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip. We're sorry to hear that the product did not work as well as expected due to the leaking. This falls short of the quality we aim to deliver and the experience we want you to have with our products. We appreciate your feedback, it is valuable, and we'll be sure to share it with our product team. For assistance, please contact us via our official Go Contigo "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you! Thank you! Contigo Consumer Care.

Hello! Thank you for sharing your experience with the SNAPSEAL™ Insulated Stainless Steel Travel Mug with Grip, 20 oz. We appreciate your honest feedback and are sorry to hear that while the mug keeps your drinks hot, it alters the flavor of your tea. We understand how disappointing this can be, especially when you expected it to serve well for both cold and hot beverages. Here are a few tips that may help reduce flavor transfer in stainless steel mugs: 1. Pre-rinse with hot water: Before adding tea, rinse the mug with hot water to minimize metallic notes. 2. Avoid prolonged steeping inside the mug: Brew your tea separately and transfer it once ready, as steeping in stainless steel can intensify flavor changes. 3. Deep clean regularly: Use a mixture of baking soda and warm water or a vinegar rinse to remove lingering residues that may affect taste. 4. Dedicated use: Some consumers find it helpful to dedicate stainless steel mugs to coffee or cold drinks, while using glass or ceramic for teas. We value your input and take your concerns seriously. To ensure we can assist you further, we encourage you to complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution. Please fill out the warranty claim on our website for further assistance. https://help.gocontigo.com/s/warranty?language=en_US Sincerely, Contigo Consumer Care Team

Hello. Thank you for sharing your feedback. We're truly sorry to hear that your Contigo Byron 2.0 Travel Mug isn’t maintaining the temperature of your tea, especially since you’ve had great experiences with our other products. That’s certainly not the performance we aim to deliver. This mug is designed with stainless steel double-wall vacuum insulation to keep beverages hot for several hours, so what you’re experiencing isn’t typical. We would like to help make this right. Please reach out to us directly so our team can provide further assistance and look into this issue for you. We appreciate you being a loyal Contigo customer and hope we can restore your confidence in our products. Reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Contigo® Consumer Care

Hello, thank you so much for being a loyal Contigo® fan and for sharing your honest feedback about your experience with the Byron 2.0 Stainless Steel Travel Mug with SNAPSEAL™ Lid and Grip, 24oz. We truly appreciate your continued support, and we love hearing that your West Loop has stood the test of time (and even a flight of stairs!). You’re absolutely right that the SNAPSEAL™ and AUTOSEAL® designs offer two different drinking experiences. The Byron 2.0 was designed with simplicity and affordability in mind. The SNAPSEAL™ lid provides a secure seal when manually closed and an easy one-handed drinking option. However, as you mentioned, it does require remembering to snap it shut. Your feedback about the flip lid design and the need for more intuitive closure is extremely valuable. We share your perspective with our design team as we continuously refine our lid technology to strike the right balance between convenience, spill protection, and durability. We’re so glad to know that the West Loop 3.0 remains your go-to favorite. Its AUTOSEAL® feature and rugged build truly make it one of our most trusted travel mugs. We’ll continue working to bring that same level of confidence and convenience across all our product lines. If you require our assistance, please contact us using our Contact Us form on the website so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Contigo Consumer Care