L'Oreal Paris Excellence Triple Protection Permanent Hair Color - 6.3 fl oz

A: Hi there! If the new growth is mostly white, any color with an ‘ash’ tone will likely look very dull. You have the right idea, do the next touch up with a slightly darker color, however, your best option going darker is to use the dark blonde 7 or dark golden blonde 7G. Once you go darker, you won’t be able to lighten the color using another dye. To be sure the results are not too dark, stick to the Touch Up application and timing. Do the roots for the full 30 minutes but the previously dyed hair should only get the dye mix for the last 10 minutes of your timing.

A: Hello Grandma J, we recommend the color 8.5A Champagne Blonde to prevent harsh yellow tones in your hair. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page! :)

A: Hi Lauren! Thanks for reaching out to us regarding Colour Experte. Yes! You can use Step 2 (highlights) after using Excellence Creme Haircolor.

A: Hey Colormatch, Great question! All of the Ash tones in the L'Oreal Paris Excellence Triple Protection Permanent Hair Color will have the letter A next to the Color number! For real-time answers to all your beauty questions, use the “Chat with a Virtual Beauty Consultant” button on any beauty product page.

A: Hi there! For the best advice, we need more information about your hair and what you want to achieve. Please contact us @ 1-800-631-7358 M-F 9A-5:30P ET for a consultation and provide ref# 23886632. We look forward to helping you. Thank you!

A: Hi SJ! Thank you for reaching out to us regarding Excellence Creme Haircolor. Because the product lines vary from country to country the shades are not different. Based on the description you provided, we suggest trying Excellence Creme in shade: #7, Dark Blonde. We hope this works out for you.

A: Hi there Mary! Thank you for reaching out to us about what shade in our L'Oreal Paris Excellence Triple Protection Permanent Hair Color would be best for your color goals. We would like to speak to you directly about this, please call us at Please call us at your earliest convenience at 800-944-0730 M-F between the hours of 9:00 am – 5:30 pm ET we will gladly assist you. We look forward to assisting you.

A: Hi there! The L'Oreal Paris Excellence Creme Hair Color may be faded faster by using a dandruff or clarifying shampoo. We recommend shampooing more often than normal to speed up the process of fading the color. Since the Excellence Creme is a permanent hair color, it will depend on how porous your hair is to determine how fast the color will fade. Thank you.

A: Hi there! There are no expiration dates on our haircolor kits. These products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected.

A: Hi nancyshopsalot. Thank you for reaching out to L'Oreal regarding the Excellence Haircolor. The #6, Light Brown is a little lighter than the #6A, Light Ash Brown. The #6 is a neutral light brown and the #6A has an ash tone that prevents red, orange or yellow tones from appearing in your hair providing you are choosing a color within two shades of your natural haircolor.

A: Hello Diane, we think you would end with a darker auburn and zero grays. For real-time answers to all your beauty questions, use the “Chat with a Virtual Beauty Consultant” button on any beauty product page!