Oral-B Glide with Scope Outlast Dental Floss Picks - Mint

We're sorry that you're not finding the floss gliding between your teeth as easily as expected, and have experienced pieces shredding and getting stuck. At Oral-B, we're always striving to ensure that we deliver the best products. Our products undergo many quality checks, and what you've described isn't the experience we'd expect or want you to have when using our Oral-B Glide with Scope Outlast Floss Picks. Your loyalty means a lot, and we'd like to learn more details of your experience to further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

We appreciate that you've been a long time fan of Oral-B Floss, and we're sorry you're having a disappointing experience with the floss you just purchased. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure performance. In order to meet forthcoming regulatory guidelines, we are reformulating our Glide floss. As a result, Oral-B is now using a CleanTech fiber that is micro-textured to provide the same benefits that you love. Your loyalty is appreciated, and we'd like to learn in more detail the reasons you're unhappy with your flossing experience. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

We're sorry that the Oral-B picks you recently purchased don't glid between your teeth like expected, and you've experienced them getting stuck and shredding, Jtw. Our floss products undergo many quality checks, and we try our very best to make sure that each performs to our high standards of care. We appreciate your letting us know this is happening, and we’d like to gather some details to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Thank you for sharing this, Sarah, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. We have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred resistant, so it's upsetting to hear that our floss was shredding and breaking in between your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll pass it along to our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We appreciate your continued loyalty, and thank you for taking the time to leave your review. We’re sorry to hear our Scope Outlast Floss Picks have been shredding, making it more difficult to floss. As you’ve noticed, we’ve transitioned to a CleanTech floss fiber that’s microtextured to provide the same benefits that you love, and we’re disheartened to learn this wasn’t the case. Please know that all our flosses go through many quality checks to ensure they provide the best flossing experience, and we’ll let our team know that you’d like to see the old version become available again. As a recommendation, we suggest giving our Complete Satin Floss a try, as it wasn’t involved in the new fiber change. It has a satin-like texture for comfortable flossing, while also releasing a burst of mint freshness. Your feedback means a great deal to us, and we’d like to gather some more information to further help you and our Quality Team. Please give us a call at (800) 566-7252 to share more.

We appreciate that you've used Oral-B Floss Picks for years, Squeeky. We're sorry you've experiences the floss shredding when using picks from multiple packages. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure reliable top performance. We take your report seriously, and would like to gather some additional details to further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

Your loyalty to Oral-B is appreciated, and we hate to hear you're disappointed with your recent purchase of our Oral-B Glide + Scope Outlast Floss Picks. We're always looking to improve and to ensure that we deliver the best products, and our new microtextured floss fiber is designed to be strong and shred resistant, yet gentle on your gums. Trouble with the floss shredding between your teeth isn't what we expect or want you to experience, and we'd like to gather a few details to help with this. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.

We appreciate you leaving your review, and we’re sorry to hear our Scope Outlast Floss Picks were breaking and getting stuck in your teeth. We’re always improving materials and looking to ensure we deliver the best products. As a result, we’ve moved to using a new CleanTech fiber that’s microtextured to provide the same benefits that you love, and we’re disheartened to learn this wasn’t the case for you. Safety and Quality are our top priorities, and all our flosses are thoroughly evaluated to be shred-resistant and safe when used as directed. If it’s still getting stuck, we recommend discontinuing use of the floss and holding onto your bag in case we need to retrieve it. Your feedback is valuable to us, and we’d like to gather some more information for our Quality and Safety Teams so we can help you further. To share more, please give us a call at (800) 566-7252.

We appreciate your continued loyalty and taking the time to leave your review. We’re sorry to hear our Scope Outlast Floss picks have been coming apart and don’t feel as strong. We’re always looking for ways to improve our flosses, and as a result, we’ve transitioned to a new CleanTech fiber that’s microtextured to provide the same benefits that you enjoy. We’re disheartened to learn this wasn’t the case, as all our flosses undergo several quality checks to ensure optimal performance, and we’ll be sure to share with our team that you’d like to see the previous version return. As a recommendation, we suggest giving our Complete Satin Floss a try, as it wasn’t involved in the new fiber change, and it has a satin-like texture for comfortable flossing, while also releasing a burst of mint freshness. Your feedback is very important to us, and we’d like to collect some more information for our Quality Team so we can help you further. Please give us a call at (800) 566-7252 to share more.

Thanks for sharing this, Jess. We're sorry you had such a negative experience with the Scope Outlast Floss Picks. Our products undergo extensive testing to ensure you receive a safe floss that you enjoy, and the new micro-textured material is designed to slide easily between tight spaces, cleaning both gently and powerfully. We take feedback like this seriously and recommend you discontinue using this floss and set it aside. We want to learn more about your experience to share with the Safety Team. Call us for further assistance at 1-800-566-7252.

We appreciate that you've purchased our Oral-B Floss Picks for years, Nicole. We're so sorry you're experiencing the floss shredding, as well as getting stuck between your teeth. While our new microtextured floss fiber might feel a little different than in the past, it is designed to be strong and shred resistant and our products undergo many quality checks to ensure top performance. We value your loyalty, and would like to gather more details of your experience, to see how we can best help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

We are continuously looking for ways to improve our great line-up of products, and have designed our new Cleantech Fiber to be durable while offering enhanced cleaning by removing food debris and plaque around the gum line, Stef. We are disheartened to hear that you have been experiencing floss shredding with your most recent use of our Oral-B Glide Scope Outlast Floss Picks and will get this information to our Quality and Safety Teams. As a dedicated user of our floss, you know that we hold all of our products to high standards of quality, and this is not something we would expect. Since the floss has been getting stuck in your teeth, we would recommend discontinuing the use of the product. As a potential replacement, we would like to suggest giving our Oral-B Satin Floss a try as it is still made with its original formula. So we are better able to assist you, we invite you to give our team a call at (800) 566-7252.

We are continuously striving to improve our great line-up of products, and we are disheartened to hear that your most recent use of our Oral-B Glide Scope Outlast Picks did not deliver the same great flossing experience that you have come to love. We have transitioned many of our flosses to our new Cleantech Fiber, which is designed to offer enhanced cleaning while still being gentle along the gum line, and we would expect it to be just as durable as our previous version. If you are experiencing irritation on your gums, we would recommend discontinuing the use of the product, but would like to suggest giving our Oral-B Satin Floss a try, as this is still made with its original formula. We would greatly appreciate a chance to learn more about your experience so we are better able to assist you and gather additional information for our Quality and Safety Teams, and encourage you to give us a call at (800) 566-7252.

We are always striving to improve our great line-up of products, and we are disappointed to hear that you are not enjoying the new Cleantech Fiber in our Oral-B Glide Scope Outlast Floss Picks as much as our previous version. We have designed this fiber to offer enhanced cleaning by removing more food debris and plaque, and would anticipate it to be just as durable as our previous version. As a long-time user of our floss, you know that we pride ourselves on bringing our consumers high-quality products, and for the floss to be breaking is not the level of performance that we would expect. Since the floss is getting stuck in your teeth, we recommend discontinuing the use of this product. In the meantime, we would like to recommend giving our Oral-B Essential Floss or Oral-B Satin Floss a try, as they are still made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you and gather some additional information for our Quality and Safety Teams. We encourage you to give our team a call at (800) 566-7252.

We understand the importance of knowing that you can rely on your floss for a great cleaning, and we are disappointed to hear that you experienced shredding with your most recent use of our Oral-B Glide Scope Outlast Picks, Lynn. As a dedicated user of our floss, you know that we hold all of our products to very high standards of quality, and this is not the experience that we would expect you to have. We have transitioned many of our flosses to our new Cleantech Fiber, which is designed to be durable as well as offer enhanced cleaning by removing more food debris and plaque. We would love a chance to learn more about your experience so we are better able to assist you as well as get additional information to our Quality Team and invite you to give our team a call at (800) 566-7252.