Oral-B iO Series 2 Electric Toothbrush

This certainly isn't the experience we'd expect you to have, as our toothbrushes do go through strict quality checks to ensure that you can rely on them. So that we can look into this further for you and see how we can best help, please give us a call at (800) 566-7252 when you can.

We're sorry to hear that this has been your experience. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. We'll be sure to share your comments with our team, and we'd also be happy to look into this further for you, so please give us a call at (800) 566-7252 when you can.

We can understand your concern about the openings in our brush heads, and appreciate this feedback. The openings are designed to allow water to flush through the brush head tube, and to also allow air inside. This venting ensures the brush head dries sufficiently after use and also reduces moisture inside the tube. It's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. Feel free to call us at (800) 566-7252 if you'd like any more assistance.

Thank you for sharing with us, Allytay. Our Oral-B products are put through rigorous quality tests to provide you with the best brushing experience. Our Oral-B products are made of non-organic material and would not expect for their to be mold. We believe what you may be seeing is a build up of dried up toothpaste residue. The best way to prevent this is to thoroughly wash your toothbrush after each use by rinsing your device while it is still on. Then turn off your device, and rinse both pieces separately. Next, dry off both pieces separately using a dry cloth, and allow it to fully dry before reattaching and storing. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.

Thank you for bringing this to our attention, Jessica. Our Oral-B toothbrushes are put through rigorous quality tests to ensure they arrive to you in the best condition. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. The best way to prevent this is to thoroughly clean your toothbrush after each use. The best way to clean your toothbrush is to rinse it while your toothbrush is still on. Then turn off the device, and detach the brush head from the handle. Next, rinse both pieces, and then dry them off using a dry cloth. Allow both pieces to fully dry before reattaching and storing. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.

We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold with your brush, Andie. We know how concerning this must be, and we would be delighted to assist you. As there is no organic material in our brush components, this is most likely caused by the buildup of toothpaste residue. To help avoid this from happening in the future, we recommend rinsing the brush under lukewarm water while it is still running, turning the brush off, removing the head, rinsing both the head and handle, and then allowing both pieces to air dry separately. Your feedback is important to us, and while we would expect these tips to help resolve this, we encourage you to reach out to us at (800) 566-7252 so we are better able to assist you, as well as gather some additional information for our Quality Team.

We appreciate you bringing this to our attention, and we can certainly understand the frustration with not receiving the brush head, Rachel. All of our products go through many quality checks to ensure they reach our consumers in perfect condition, and this is not something we would expect. We would love a chance to further assist you with this, as well as collect some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

We understand the importance of knowing that the products you are using for your oral care are sanitary, and we are disappointed to hear that you have experienced mold with your Oral-B iO 2 Toothbrush. All of our products go through numerous quality checks before reaching our consumers, and this is not something we would expect. It sounds like you do a great job of cleaning and drying the brush after each use, and we would love a chance to learn more so we can help you prevent this from happening in the future. Please feel free to give our team a call at (800) 566-7252 so we can better assist you and gather some additional information for our Quality Team.

We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold on your Oral-B iO 2 Toothbrush. All of our products go through rigorous research and consumer testing in the hopes of bringing you a product you will love, and please know that your feedback is being shared with our Quality Team. It sounds like you do a great job of cleaning your brush every day, and this is not something that we would expect. For a deeper cleaning, we recommend soaking the adapter portion of the brush in warm water overnight, scrubbing with a soft-bristle brush, and then holding the adapter under warm water while it is running, before drying the brush off. We would love a chance to learn more about your experience so we are better able to assist you, and we encourage you to give our team a call at (800) 566-7252.

We're sorry you're disappointed in the design of our iO 2, meg. We carry out extensive research and consumer testing when designing our products. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous, Si we can offer some cleaning tips, please give us a call at (800) 566-7252.

Purchasing a toothbrush and having it not work at all is not what we would expect, and we're happy to help you. We perform quality checks to ensure the best functional toothbrushes, so we're sorry that you purchased one that wouldn't work. We'll be happy to send you a replacement when you give us a call at (800) 566-7252 for assistance. We want you to be happy with your toothbrush.

Thank you for taking the time to share this with us, Casey! Our products undergo rigorous quality checks to reach you in perfect condition, providing the ultimate teeth-cleaning experience. The iO2 is designed with openings on the brush heads to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. What you have described can occur if the brush is stored in a location exposed to mold and bacteria, or if the plastic comes into contact with corrosive ingredients. Certain ingredients used in some products can make plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue buildup and blockage of the openings. Your satisfaction means everything to us, and we'd like to learn more about your experience with your iO2. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.