Oral-B iO Series 2 Electric Toothbrush

We're sorry to hear this, Addie. This definitely isn't the experience we expect, so our team would like to learn more. When you have a chance, please give us a call at (800) 566-7252.

Thank you for your feedback, Lily. We’re sorry to hear that you’re not satisfied with the toothbrush end. When designing our products, we conduct extensive research and consumer testing to create features we believe you’ll love. We understand that preferences vary, so we truly appreciate your input, as it helps our team see areas for improvement. We'd like to learn more and assist you further. Please call us at (800) 566-7252.

We understand the importance of having a toothbrush you can rely on for your oral care routine, Kristian, and we’re sorry to learn you found mold in your brush head and would love to help. Please know that there is nothing in our brush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes or brush heads. While it’s rare, mold can develop after use if the brush head is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. You mentioned how you have a strict cleaning schedule, and while we’re sure you’ve already done so, we recommend rinsing your brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching after each use. Your satisfaction is very important to us, and we’d love to help you with this further. Please give us a call at (800) 566-7252 to share more.

This certainly isn't the experience we'd expect you to have, as our toothbrushes do go through strict quality checks to ensure that you can rely on them. So that we can look into this further for you and see how we can best help, please give us a call at (800) 566-7252 when you can.

We're sorry to hear that this has been your experience. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. We'll be sure to share your comments with our team, and we'd also be happy to look into this further for you, so please give us a call at (800) 566-7252 when you can.

We can understand your concern about the openings in our brush heads, and appreciate this feedback. The openings are designed to allow water to flush through the brush head tube, and to also allow air inside. This venting ensures the brush head dries sufficiently after use and also reduces moisture inside the tube. It's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. Feel free to call us at (800) 566-7252 if you'd like any more assistance.

Thank you for sharing with us, Allytay. Our Oral-B products are put through rigorous quality tests to provide you with the best brushing experience. Our Oral-B products are made of non-organic material and would not expect for their to be mold. We believe what you may be seeing is a build up of dried up toothpaste residue. The best way to prevent this is to thoroughly wash your toothbrush after each use by rinsing your device while it is still on. Then turn off your device, and rinse both pieces separately. Next, dry off both pieces separately using a dry cloth, and allow it to fully dry before reattaching and storing. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.

Thank you for bringing this to our attention, Jessica. Our Oral-B toothbrushes are put through rigorous quality tests to ensure they arrive to you in the best condition. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. The best way to prevent this is to thoroughly clean your toothbrush after each use. The best way to clean your toothbrush is to rinse it while your toothbrush is still on. Then turn off the device, and detach the brush head from the handle. Next, rinse both pieces, and then dry them off using a dry cloth. Allow both pieces to fully dry before reattaching and storing. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.

We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold with your brush, Andie. We know how concerning this must be, and we would be delighted to assist you. As there is no organic material in our brush components, this is most likely caused by the buildup of toothpaste residue. To help avoid this from happening in the future, we recommend rinsing the brush under lukewarm water while it is still running, turning the brush off, removing the head, rinsing both the head and handle, and then allowing both pieces to air dry separately. Your feedback is important to us, and while we would expect these tips to help resolve this, we encourage you to reach out to us at (800) 566-7252 so we are better able to assist you, as well as gather some additional information for our Quality Team.

We appreciate you bringing this to our attention, and we can certainly understand the frustration with not receiving the brush head, Rachel. All of our products go through many quality checks to ensure they reach our consumers in perfect condition, and this is not something we would expect. We would love a chance to further assist you with this, as well as collect some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

We understand the importance of knowing that the products you are using for your oral care are sanitary, and we are disappointed to hear that you have experienced mold with your Oral-B iO 2 Toothbrush. All of our products go through numerous quality checks before reaching our consumers, and this is not something we would expect. It sounds like you do a great job of cleaning and drying the brush after each use, and we would love a chance to learn more so we can help you prevent this from happening in the future. Please feel free to give our team a call at (800) 566-7252 so we can better assist you and gather some additional information for our Quality Team.

We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold on your Oral-B iO 2 Toothbrush. All of our products go through rigorous research and consumer testing in the hopes of bringing you a product you will love, and please know that your feedback is being shared with our Quality Team. It sounds like you do a great job of cleaning your brush every day, and this is not something that we would expect. For a deeper cleaning, we recommend soaking the adapter portion of the brush in warm water overnight, scrubbing with a soft-bristle brush, and then holding the adapter under warm water while it is running, before drying the brush off. We would love a chance to learn more about your experience so we are better able to assist you, and we encourage you to give our team a call at (800) 566-7252.