Oral-B iO Series 7 Electric Toothbrush with 2 Brush Heads

We appreciate you leaving your review, and we’re sorry to hear the iO Series 7 Electric Toothbrush you received was missing the brush heads and charger. Please know that all our brushes undergo numerous quality checks to ensure they arrive with all their components, and we’re sorry to learn this wasn’t the case. Since this brush was purchased at Target, we recommend getting in touch with them regarding the details of that order. To do so, you can give them a call at 1-800-440-0680. We value feedback like yours, as consumer satisfaction is very important to us. We’ve shared your comments with our Quality Team, and we’d love to gather some more information about your toothbrush and the components it came with so we can help you with this further. So we can learn more, please give us a call at (800) 566-7252.

Thank you for taking the time to share your feedback with us, Shely. We’re sorry to hear that the Oral-B iO Series 7 isn’t providing an efficient cleaning. We’ll share your message with our Quality Team. Our Oral-B iO Series Toothbrushes give an effective clean and the most personalized oral care guidance. The iconic, dentist-inspired, round brush head contours each tooth, while the combination of oscillating rotations and new micro-vibrations gently and more effectively removes plaque along the gumline. Please know that all our power toothbrushes undergo many quality checks to ensure they deliver the best brushing experience. We want to learn more so we can provide you with the best assistance. Please call us at (800) 566-7252.

Thank you for bringing this to our attention; we're sorry you're having issues with your iO7 not holding a charge, and we'd like to help. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate teeth-cleaning experience. Oral-B electric toothbrushes should last between 3-5 years, so this isn't something we'd expect. When charging your iO7, it must be powered off before putting it on the charger, with the charger having the right side up with a raised circle in the center on the top. Also, ensure the charger is not near or on a metal surface, as it can interfere with the electromagnetic charger. So we can learn more and help you troubleshoot your Oral-B iO7, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Our products go through many quality checks and we try our very best to make sure they reach you in perfect condition. We're very sorry that wasn't the case with your recent purchase. We'd like to learn more about the charging issues you've had with your iO toothbrush to share with our Quality Team and help with this, so please give us a call at (800) 566-7252.

We're sorry that you're disappointed with the design and features of the brush, Sy00. A lot of thought goes into the design of our products to create features that we think you'll love, and we offer a range of product versions for the varied needs and preferences of consumers like yourself. Your satisfaction is very important to us, and we'd like to learn more details of your experience to help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.

We're disappointed to hear your iO7 is no longer working. With the many quality tests that these brushes have gone through, we expect them to give your smile a great clean for many years. Our team would like to see how we can assist you with submitting your brush via our 2 Year Manufacturer Warranty. When you have a chance, please give us a call at (800) 566-7252.

Rae, thank you for your review. Your feedback is invaluable to us and will be shared with our Quality Team. We're sorry to hear that you experienced spots of buildup on your toothbrush, and we understand how concerning this can be. All of our products undergo thorough testing during the manufacturing process to ensure optimal performance. Using gel toothpastes can sometimes lead to buildup in the brush head, as the gel may become trapped in the shaft, making it hard to rinse out. Please rest assured that this material is not harmful. While it is very rare, mold on a toothbrush can occur if it is stored in an environment exposed to mold and bacteria, or if the plastic comes into contact with ingredients of a corrosive nature (e.g. cleaning agents, sprays, cosmetics, soaps, etc.). However, there's nothing in the actual brush head that can support mold growth. To help prevent this issue, we recommend rinsing the brush head thoroughly while the toothbrush is switched on, as this helps minimize any toothpaste residue. When replacing the brush head, ensure it’s pushed all the way onto the handle to eliminate any gaps. Lastly, be sure to dry the brush thoroughly and store it in a clean, dry place. We'd be happy to assist you further so you can resume brushing comfortably. Please give us a call at (800) 566-7252.

We're happy to hear your new toothbrushes are working well. We're more than happy to share your feedback with the rest of our team about only having one replacement head with the twin pack. If you'd like to share more about your experience, please give us a call at (800) 566-7252.