Oral-B iO7 Electric Toothbrush with 2 Brush Heads - Black Onyx

We always hope consumers will get the best results when using the Oral-B iO7. It sounds like you're having some issues with brush. We'd like to learn more about the concerns you have, as all brushes should work as expected, thanks to our Quality Team's hard work, ensuring only the best products head your way. Based on other things you've shared, and because your safety is our top priority, we suggest you stop using this brush and call us for additional assistance. We're here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We never want you to feel disappointed when using your iO7, Heather. Our products undergo rigorous quality checks to ensure you're getting the ultimate teeth-cleaning experience. The iO series 7 is designed with openings on the brush heads to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. What you have described can occur if the brush is stored in a location exposed to mold and bacteria, and the plastic comes into contact with corrosive ingredients. Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. Your satisfaction means everything to us, and we'd like to learn more about your experience with your iO7. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're very sorry that you experienced black specs coming off the brush, Rebecca, and we're glad you reached out with your concerns. Nothing is more important to us than your safety, and our products undergo stringent quality checks to ensure safe and reliable performance. We understand that seeing buildup on your electric toothbrush can be concerning, and this is often just residue from regular use. Even with rinsing after each use, toothpaste can harden over time, creating a chalky coating that may appear black, brown, orange, pink, or grey on the metal shaft, rubber parts, and joints, as well as on the charger. This buildup is not harmful and can be easily removed with a thorough cleaning. To help prevent it in the future, we recommend rinsing your toothbrush thoroughly after each use, and wiping down the brush head, handle, and charger with a soft dry cloth after rinsing. We appreciate your letting us know this happened, and we’d like to gather some details of your experience, to see how we can further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Thank you for sharing your feedback. Hearing from consumers like you is important to us, and we work with real people to design a toothbrush with features we hope you would love. We understand preferences will vary from person to person, and we're sharing your comments with our Research Team. We take feedback like this seriously, and we'd like to learn more from you. Call our Oral-B Team at 1-800-726-7377, M - F, 9 am to 6 pm EST for assistance.

The average lifespan of an Oral-B electric toothbrush and its charger is approximately 3-5 years, and we're sorry to hear you brush stopped working after a year. Our products go through many quality checks, and we try our very best to make sure they reach you in perfect condition. We're disappointed that wasn't the case with this purchase. Please make sure your toothbrush has been powered off before putting it on the charger, and that you are not charging it on or near a metal surface as it can cause interference with the charger. Please try another outlet to ensure it's not the outlet. Also make sure you are using the charger with the right side up (writing on the bottom; raised circle in center on top). The iO Series 7 Toothbrush is under warranty for 2 years. Please give us a call at (800) 566-7252 for further assistance. We're happy to help you.

We appreciate you leaving your review, and we’re sorry to hear the iO Series 7 Electric Toothbrush you received was missing the brush heads and charger. Please know that all our brushes undergo numerous quality checks to ensure they arrive with all their components, and we’re sorry to learn this wasn’t the case. Since this brush was purchased at Target, we recommend getting in touch with them regarding the details of that order. To do so, you can give them a call at 1-800-440-0680. We value feedback like yours, as consumer satisfaction is very important to us. We’ve shared your comments with our Quality Team, and we’d love to gather some more information about your toothbrush and the components it came with so we can help you with this further. So we can learn more, please give us a call at (800) 566-7252.

Thank you for taking the time to share your feedback with us, Shely. We’re sorry to hear that the Oral-B iO Series 7 isn’t providing an efficient cleaning. We’ll share your message with our Quality Team. Our Oral-B iO Series Toothbrushes give an effective clean and the most personalized oral care guidance. The iconic, dentist-inspired, round brush head contours each tooth, while the combination of oscillating rotations and new micro-vibrations gently and more effectively removes plaque along the gumline. Please know that all our power toothbrushes undergo many quality checks to ensure they deliver the best brushing experience. We want to learn more so we can provide you with the best assistance. Please call us at (800) 566-7252.

Thank you for bringing this to our attention; we're sorry you're having issues with your iO7 not holding a charge, and we'd like to help. Our products undergo many quality checks to ensure they reach you in perfect condition, providing the ultimate teeth-cleaning experience. Oral-B electric toothbrushes should last between 3-5 years, so this isn't something we'd expect. When charging your iO7, it must be powered off before putting it on the charger, with the charger having the right side up with a raised circle in the center on the top. Also, ensure the charger is not near or on a metal surface, as it can interfere with the electromagnetic charger. So we can learn more and help you troubleshoot your Oral-B iO7, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Our products go through many quality checks and we try our very best to make sure they reach you in perfect condition. We're very sorry that wasn't the case with your recent purchase. We'd like to learn more about the charging issues you've had with your iO toothbrush to share with our Quality Team and help with this, so please give us a call at (800) 566-7252.