Pantene Nutrient Blends Sulfate Free Miracle Moisture Rose Water Shampoo

Thank you for sharing this information about your experience with our Pantene Pro-V Miracle Moisture Boost Shampoo. We’re very sorry that you experienced your hair being dry and losing so much. Be assured we're reporting this to both our Safety Team and the rest of our Pantene Team. We understand how upsetting something like this can be. Please know, safety is our top priority. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the shampoo. Also, if needed, you can find the ingredients listed on the product container or smartlabel.org. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. Please contact us at (800) 945-7768 or send an email through our Contact Us page.

We're sorry to hear that you're unhappy with the Miracle Moisture Boost Shampoo and Conditioner with Rose Water. Thank you for providing your honest feedback about the products making your hair feel dry and causing hair loss. Although this isn't something we expect because we do have strict quality controls to ensure the products reach you in the best condition, this information you provided will be shared with both our Safety Team and the rest of our Pantene Team. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. Through research and testing possible causes of hair loss can result from hormonal changes such as after childbirth), illness, infections, stress and medication. Extensive hair loss may also be due to genetics. If you’re experiencing extensive hair loss, we recommend speaking to a doctor. We suggest discontinuing the use of the products. In the event we may need to retrieve it, please keep the product for at least 2 weeks. Give us a call here at Pantene at 1 (800) 945-7768 M-F between 9AM-6PM EST for more assistance.

Thank you for sharing this information. We’re very sorry about your experience with our Pantene Sulfate Free Rose Water Shampoo. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. Please reach out at your earliest convenience at (800) 945-7768. Additionally, if you were not aware already, tangled hair is very common and can be made worse by combing or brushing the hair while it is wet. Here are some helpful tips to prevent tangling: try a conditioning treatment 2 or 3 times a week, if your hair is past shoulder length, use extra conditioner on the ends. To detangle hair: apply conditioner directly to dry, tangled hair and leave it on for several minutes, then with a fine-toothed comb, gently comb your hair through, starting at the ends and inching up to the roots. In the meantime, we'd like to suggest our Pantene Nutrient Blends Hair Volume Multiplier Shampoo & Conditioner which are both formulated for consumers with fine hair. They also pair well with our Pantene Moisture Detangling Leave-In.

We are very sorry to read you had this experience with our Pantene Sulfate Free Rose Water Shampoo. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. Please reach out at your earliest convenience at (800) 945-7768.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Hi Saduser, Thank you for taking the time to get in touch with us about this product, and I'm really sorry you're unhappy. We would recommend using a conditioner that is a richer texture and using a conditioning treatment 2 or 3 times a week. I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our Pantene Team.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-800-945-7768 so we can continue this conversation? Please reference case #19444927.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-800-945-7768 so we can continue this conversation? Please reference case #19083155.