petsafe
indoor barrier
| Size | Neck (inches) | Age |
|---|---|---|
| One Size | 6-28 | 6 months and up |
All Sizes in Inches Unless Otherwise Stated
PetSafe Dog and Cat Pawz Away Adjustable Pet Barrier - Black
$64.99
Out of Stock
Free & easy returns
Return this item by mail or in store within 90 days for a full refund.
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- $14.99 - $17.49reg $19.99 - $23.39 Sale
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Guests are saying
The product has received mixed feedback from guests, highlighting its effectiveness in training pets to stay away from certain areas. Many guests appreciate its ease of setup and the positive results in keeping pets off furniture and counters. However, concerns about the durability of the battery holder and collar functionality have been raised, with some guests experiencing issues with the product's lifespan and effectiveness over time. Overall, it serves as a useful tool for pet training when functioning properly.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.6 out of 5 stars with 56 reviews
2 out of 5 stars
14 April, 2026
originally posted on PetSafe
Battery holder is garbage
I've had mine for years, but build quality of the battery holder is absolute garbage. I've lost count of how many battery holders I've bought through the years. Why they're not made with a higher quality plastic where they don't break from simply opening the battery compartment to change the batteries is beyond me. It's almost like they designed it to fail on purpose.
1 out of 5 stars
26 June, 2025
originally posted on PetSafe
Beyond WORDS!
This is worst and I mean worst product design. My 1st grade student could design an effective design that is going to break and be a complete waste of money. The battery cover is a hassle to put back on and the stupid washer or rubber crap you have on it is or serves what purpose? Fire the designer NOW and get some someone who has some common sense with the basic consumer in mind….because this product fails miserably! I am sure you are aware and could care less as you thought of another nifty way to squeeze more money out of a us.
1 reply from PetSafe® Customer Care team - 11 months ago
We are sorry to hear the system was not what you were expecting. Our team would be more than happy to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
1 out of 5 stars
25 June, 2025
originally posted on PetSafe
Doesn’t work as advertised
I purchased two of these approx 6 months ago, it only zaps once, then just continues to beep, which won’t stop our animals, very frustrating to spend so much money and get a terrible result.
1 reply from PetSafe® Product Support team - 11 months ago
We're sorry to hear you're having difficulty with your units! Please know that what you have described is not how these units function, so this would be something we need to troubleshoot with you. Please be with your units and contact our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
5 out of 5 stars
18 August, 2024
originally posted on PetSafe
Works great!
I love this product. I use it to keep my doodle out of the kitchen and my cockapoo away from the Christmas tree. I just wish I could find a product like this that has the capabilities to set different channels. I would love to put one near the doodles kennel and set the cockapoos collar to a separate channel from the doodles collar to keep her out of it because she likes to pee occasionally in the doodles kennel.
1 reply from PetSafe® Product Support team - 2 years ago
We're so happy this barrier system has been helpful for you and your dogs! It is important to mention that these units do have a channel system, so you could certainly set a barrier just to keep your cockapoo out of your doodle's kennel. Steps on how to set modes can be found on pages 11-13 of your manual. If you are unable to locate you manual, it can also be found here- https://cdn.sanity.io/files/d075r9p6/production/8a440d411f866d04c38ff1224ec234170d745301.pdf If you have any questions after reading these steps, please contact our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
2 out of 5 stars
29 May, 2024
originally posted on PetSafe
indoor Pet barrier
This is my second indoor pet barrier. The first one lasted a couple of years and for no reason stopped working now. This one has stopped working and it’s under two years. It’s a great product when it works, but the lifespan is very short and at this price, you might wanna look elsewhere if you want something to last a lot longer. Very sad because there’s no reason why it should’ve stopped working.
1 reply from PetSafe customer care team - 2 years ago
We are sorry to hear you are experiencing this issue with your barrier. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant box in the lower right hand side of our website Monday - Saturday 9am - 9pm EST here - https://support.petsafe.net/s/contactsupport
1 out of 5 stars
25 May, 2024
originally posted on PetSafe
Hard to use, breaks easily
I have purchased 3 of these collars and they work well until they need batteries and then the consistently break. Absolute piece of junk.
1 reply from PetSafe® Product Support team - 2 years ago
We're sorry to hear your collars have been damaged! Please know this would not be related to changing the batteries or any intrinsic property of the collar itself, as they are commonly used for many years. So that we can determine what could be causing the damage and issues you've experienced, please get in touch with our Customer Care team here- https://support.petsafe.net/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
2 out of 5 stars
2 March, 2024
originally posted on PetSafe
System works, Durability is the biggest problem
After reading other reviews it seems they need to revisit the durability of this product. When I bought the system the battery tabs had to be rebent inwards to hold the batteries in the proper position to keep them connected. Within a week of purchasing the product My dog snagged the webbing on a scratchy surface outside and unraveled the ENTIRE LENGTH OF WEBBING. I am currently trying to get ahold of support to see if I can get a new collar strap or something. We will see what is said.
1 reply from PetSafe® Product Support team - 2 years ago
We're so sorry to hear you experienced this issue with your pet's collar strap. This is something our team would be more than happy to assist you with. If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
4 out of 5 stars
14 January, 2024
originally posted on PetSafe
Nice but needs to be rechargeable
This is a nice product but it would be better if it recharged via cord/ outlet. Changing batteries all the time is no fun!
1 reply from PetSafe® Customer Care team - 2 years ago
Thank you so much for sharing your feedback Jaye!
1 out of 5 stars
24 June, 2023
originally posted on PetSafe
Disappointed
I was really excited about this product, unfortunately the collar stopped working. It only beeps now, doesn’t shock. Didn’t even last a month
1 reply from Customer Care team - 3 years ago
We are sorry to hear you are having this issue with your system. Our team would be more than happy to assist. If you would like you can reach out to our team at 1-866-738-4379 Monday - Friday 8am -7pm EST
2 out of 5 stars
28 April, 2023
originally posted on PetSafe
Great when it works, collar is junk
I have gone through 2 collars with this set as it seems they are poorly made. Appear to have issues with battery contacts within the collar, as it will intermittently work/not work. The functionality of this product is good when the collar works though.
1 reply from Customer Care team - 3 years ago
We are sorry to hear you are experiencing this issue with your system. Our team would be more than happy to assist you with this. If you would like you can reach out to our team at 1-800-732-2677 Monday - Friday 8am -7pm Est
5 out of 5 stars
11 April, 2023
originally posted on PetSafe
Love this system, worked for our dog the first day
Love this system, worked for our dog the first day!
5 out of 5 stars
22 February, 2023
originally posted on PetSafe
Customer Service beats Chickfila!
I got the PawzAway collar for my 2 Great Danes because I had moved to a different house and there were 3 small carpeted areas I did not want them on (they have their own carpet I can just throw in the wash). The first day they learned very quickly were not to go. The second day, I woke up to one on my sofa that, of course, was on the carpet! I tested her collar and it beeped but did not “correct”. I called the customer service line and the kindest person I’ve ever spoken to in customer service anywhere was very helpful and sent me a replacement collar expedited. Both collars have been working great ever since.
1 reply from Customer Care team - 3 years ago
We are so glad to hear that our customer service team was able to help you, Cher. Thank you for sharing this feedback with us!
1 out of 5 stars
16 February, 2023
originally posted on PetSafe
Does not work
This does not work. We followed all of the directions and the shock is only intermittently delivered. Do not purchase.
1 reply from Customer Care team - 3 years ago
We are sorry to hear you are experiencing this issue with your system, our team would be more than happy to assist you with this. If you would like please feel free to reach out to our team at 1-800-732-2677 Mon. - Fri. 8am - 7pm ET
3 out of 5 stars
29 November, 2022
originally posted on PetSafe
It doesn’t work. She just runs right past it
It doesn’t work. She just runs right past it. Even at the highest setting
1 reply from Customer Care team - 3 years ago
We are sorry to hear your dog is not responding to the Pawz Away® Indoor Pet Barrier. Since the fit of the collar is probably the most important factor for these devices, it's possible the issue you have encountered is due to how the collar is sitting on your dog. These collars should be fit high and tight on the dog's neck. They should rest just under the jaw line and the collar strap should sit in the natural groove behind the dog's ears. The strap should also be tight enough that if you pull on it, the dog's skin shifts with the device rather than the device sliding back and forth over the hair/skin. This will ensure that proper contact is being made so the dog can feel the correction. Additionally, please keep in mind that use of this system does require an initial training process. Please review these steps in your manual to help your dog understand the purpose of the system. If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-738-4379. We are always happy to help!
2 out of 5 stars
24 November, 2022
originally posted on PetSafe
PAWZ AWAY INDOOR PET BARRIER
This product worked beautifully for the first five weeks it was in use with my puppy. Then it seemed to stop working. I don't know if it was the unit that emitted the sensor or the collar around my puppy's neck, but my puppy was no longer confined kitchen and family room like I wanted her to be. When I picked up the sensor unit and held the collar in my hand, it buzzed me like it was supposed to, but for some reason it was no longer effective when around her neck. Puzzled, confused, and disappointed.
1 reply from Customer Care team - 3 years ago
Thank you for your review. We're sorry that you're having this trouble with your Pawz Away Barrier. From what you've described, it sounds like the receiver collar isn't fitted properly to your dog. Please make sure that the collar is snug enough so that both contact points touch your dog's skin. If they rest on top of fur and don't touch skin, your dog won't feel anything. If you have any further questions or concerns, please reach out to our Customer Care Center at 1-866-738-4379, and we'll be happy to help.
4 out of 5 stars
6 November, 2022
originally posted on PetSafe
Works great but not all the time
I have one of these colors for my feline but please be aware order the collar with the silicone or rubber collar as the fabric one your pet will eventually shred with their claws . Stay very vigilant with the batteries and placement of the node be aware of that your pet will periodically test different areas to look for weaknesses in the barrier.
1 reply from Customer Care Center team - 4 years ago
Thank you for your review on the Pawz Away Barrier, and we greatly appreciate your feedback! If you have any further questions or concerns, please reach out to us! Our number is 1-866-738-4379, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
5 out of 5 stars
5 October, 2022
originally posted on PetSafe
Excellent Products
Products worked excellent! Our dogs are finally staying off of our furniture so we can actually use it.
1 reply from Customer Care Center team - 4 years ago
Thank you for taking the time to sharing your experience. It's great to hear that the Pawz Away Barrier worked well for your dogs. Thank you for your review, and we greatly appreciate your feedback!
4 out of 5 stars
13 February, 2022
originally posted on PetSafe
Keeps cats away
My cat now keeps away from my parrot's cage as long as he's wearing the collar. I had to adjust the range to get the best coverage, but it works well. The Scat mat is used on top of the cage at night when he's not wearing the collar. The nylon strap is thick and rough, so it's causing my cat's fur to thin out a bit. My cat's neck is so small that 'doubling' the nylon strap would make it hard to handle and get good contact.
1 reply from Customer Care team - 4 years ago
Thank you for taking the time to sharing your experience. It's great to hear that the Pawz Away Barrier works well for you and your cat. Thank you for your review, and we greatly appreciate your feedback!
5 out of 5 stars
2 December, 2021
originally posted on PetSafe
Works great
Works great, pup no longer goes upstairs and stays out of formal area even without collar. Only took a week for desired results.
1 reply from Customer Care team - 4 years ago
Thank you for your review. It's great to hear that the Pawz Away Barrier works well for your dog. We appreciate you taking the time to share your experience and thank you for your feedback!
2 out of 5 stars
31 July, 2021
originally posted on PetSafe
Worked for a while
I bought one and it worked very well to keep my cat from counter surfing we loved it but then it stopped working suddenly, it only worked for about 3 weeks. I held on to it for a while and got new batteries hoping that was the issue but didn’t fix anything. I contacted pet safe and they sent me a new one but I had to pay for old one to be shipped back which I didn’t think was fair since it was clearly defective. The new one did not work at all, it beeps but the “correction” is so mild my cat laughs and doesn’t care. We checked it on our arm and the old one used to give a good correction shock but this new one barely even tickles. I wished it worked better, I love the concept of it but it’s quite pricey for it to not work:(
1 reply from Customer Care team - 5 years ago
Thank you for your review, Larissa. We're sorry that you've had this trouble with the Pawz Away Indoor Barrier. We would like to mention that the Pawz Away Collar uses progressive correction. This means that the correction will always start out at a low level, and it gets stronger the longer the receiver collar is activating. This is why it would feel so gentle to start, and this is perfectly normal. If you have any other questions or concerns, you do have a one-year warranty. Please feel free to contact us at 1-866-738-4379, and we'll be happy to help!