Contigo West Loop Stainless Steel Travel Mug with AUTOSEAL Lid
$19.59
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The Contigo West Loop travel mug has garnered mixed feedback from guests, with many praising its durability, one-handed autoseal technology, and ability to keep drinks hot for extended periods. However, some guests have expressed concerns about the quality of materials, particularly the lid and its cleaning difficulty. Despite these issues, the mug remains a popular choice for those seeking a reliable travel companion for their beverages, especially for on-the-go lifestyles.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 636 reviews
design: 4.34 out of 5
easy to clean: 4.21 out of 5
quality: 4.3 out of 5
value: 4.2 out of 5
77% would recommend
187 recommendations
5 out of 5 stars
7 January, 2026
originally posted on influenster.com

Functional
This is hands down the best coffee cup around! I’ve tried many others and none compare to the contigo auto seal lid! Keeps my coffee hot for hours and the press button open makes sipping on the go a breeze!
5 out of 5 stars
2 January, 2026
originally posted on influenster.com

Durable, leak-proof, and stylish—keeps drinks hot
The Contigo West Loop Stainless Steel Travel Mug with AUTOSEAL® Lid (16oz) is excellent at keeping drinks hot for hours. The stainless steel material feels durable and high quality, while the design is sleek and modern. It’s lightweight for its size and easy to carry, and the capacity is perfect for daily coffee or tea. The AUTOSEAL lid prevents leaks and spills, which makes it ideal for commuting or travel. Overall, it’s a reliable, well-designed travel mug that performs exactly as expected.
5 out of 5 stars
17 December, 2025
originally posted on influenster.com

A spill-proof superhero that keeps your coffee hot
The MVP of Mom Life – Sleek, Spill-Proof, and Built to Last This Contigo mug is my ride-or-die for busy mornings. Whether I’m wrangling shower rotations or heading to practice, it keeps my coffee hot and my sanity intact. - Durability: This thing is tough. It’s survived drops, tosses into the diaper bag, and even a rogue dance bag incident. - Spout: The AUTOSEAL® lid is genius—no leaks, no spills, just one-handed magic. - Material: Sleek stainless steel that feels luxe and wipes clean like a dream. - Insulation: Keeps drinks hot for hours. I’ve sipped warm coffee at 2 p.m. that I poured at 7 a.m. - Taste: No weird metallic aftertaste—just pure coffee joy. It’s the kind of mug that makes you feel like you’ve got your life together, even when you’re running on fumes and dry shampoo.
5 out of 5 stars
13 November, 2025
originally posted on influenster.com

Great mug, easy to use
Easy to use on the go mug for coffee or tea. Fits perfectly in the car, not too heavy, and keeps my coffee hot. Easy to use lid helps avoid any tragic spills on the way to work.
5 out of 5 stars
8 November, 2025
originally posted on influenster.com

Durable
This product is excellent regarding keeping drinks piping hot and no spillage. I was devastated when I lost mine, I had used it for nearly a year with no issues.
5 out of 5 stars
27 October, 2025
originally posted on gocontigo.com

(no review title)
Love their products the auto seal is perfect for me in my sewing room, no more spills
5 out of 5 stars
5 October, 2025
originally posted on influenster.com

Great to use for travel and work
I have a couple of these and use for work. I use for hot and cold beverages. They keep things cod and hot. I also like the size of them they are perfect to fit in my car cup holder.
5 out of 5 stars
30 September, 2025
originally posted on influenster.com

Reliable thermos
I own several of these travel mugs. They are sturdy and can usually be found at a good price point. I haven't had a leakage problem yet as I've had with a different product of theirs.
2 out of 5 stars
4 August, 2025
originally posted on gocontigo.com

Great cup, lid not so much
I just got on the website to see if I can get a replacement lid for my West Loop cup that I have had since at least 2007. The stainless steel cup is amazing. The lid not so great but I have stuck it out for about the past four years in spite of the soft material getting very sticky and now leaving a black sticky goo on my backpack and other bags. I just wanted to replace the lid but this is not possible so I rate this cup low. Seems crazy to have to ditch such a nice stainless steel cup because I can't get a lid for it. Guess I will have to look at Yeti mugs as they do offer lids available for separate purchase. Disappointing as I would rather stay with my Contigo.
1 reply from Contigo® Consumer Care team - 6 months ago
Hello. Thank you for reaching out to us. We are very sorry to hear about the difficulties you have experienced with the lid of your West Loop 2.0 Travel Mug. We are glad to hear that you have enjoyed the stainless steel cup itself for so many years, but we understand how frustrating it must be that the lid’s material has deteriorated and left residue, especially after such long-term use. At this time, replacement lids are not available, which we understand can be disappointing when the cup body is still in excellent condition. Your feedback regarding the lid design and the importance of offering replacement parts is very valuable, and we will share it with the appropriate team for further review. We sincerely apologize for the inconvenience and frustration this situation has caused, and we appreciate your loyalty to Contigo over the years. Your experience helps us understand how we can better serve our consumers. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Contigo® Consumer Care
3 out of 5 stars
18 July, 2025
originally posted on gocontigo.com

Lid failure, environmental failure
The lids have failed me 3 times! If I could buy replacement lids would be waaaaay better than once again have a useless stainless steel container that I will have to discard. The lids that have the lock feature just don’t last. I realize you must build this failure into your product to ensure future sales but really! Just let me order new lids when I need them!
1 reply from Contigo Consumer Care team - 6 months ago
Hi! Thank you for sharing your experience with our West Loop Stainless Steel Travel Mug with AUTOSEAL® Lid. We're sorry to hear about the issues you've encountered with the lids and understand how frustrating this must be. We appreciate your suggestion about offering replacement lids and will certainly pass this feedback along to our product development team. Our goal is to provide high-quality products that meet our customers' needs, and your input is invaluable in helping us improve. In the meantime, your mug has a Limited Lifetime Warranty, therefore we encourage you to fill out a Warranty Claim on our website so we can assist you further and explore possible solutions for your current situation. Thank you for being a valued customer and for your candid feedback.
5 out of 5 stars
14 July, 2025
originally posted on influenster.com

Worth it
I had this water bottle for a while before I misplaced it. One of the best for keeping hot temperatures. Although, it did leak a little when I put it in my bag, so I just kept it in my side pockets
5 out of 5 stars
10 June, 2025
originally posted on gocontigo.com

Best lid ever!
Best lid EVER! I've never had to worry about it leaking. Push the button to drink, let go to seal. Brilliant.
1 out of 5 stars
Thumbs down graphic, would not recommend
30 May, 2025Verified purchase
awful, broke immediately
after using it three times, it's already broken. I was able to mostly fix it, but now the lid is no longer waterproof. do not recommend!
1 reply from Contigo Product Expert team - 8 months ago
Hello, Thank you for reaching out to share your feedback about our West Loop Stainless Steel Travel Mug. We're truly sorry to hear about your experience with the product. Your feedback is invaluable, and we regret that this design hasn’t worked as expected for you. If you require assistance, or you have more feedback, please reach out to us directly. You can do so using the 'Contact Us' form on our official website. We are available from 9am- 5pm Eastern Time. Thank you! Contigo Consumer Care.
5 out of 5 stars
27 May, 2025
originally posted on gocontigo.com

Best travel coffee ever!
Easy to clean and keeps coffee hot and no spills! Love thse mugs
1 out of 5 stars
13 May, 2025
originally posted on gocontigo.com

“Non-spillable”
Constantly spills even when locked, don’t waste your money on this, I had to dry out several notebooks in my bag because of it.
1 reply from Consumer Care team - 9 months ago
Hello, We appreciate your review and understand your disappointment with this product. We apologize. If you'd like to make a warranty claim, please reach out to us at 1-888-262-0622. We're available Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, or through our contact form at: www.gocontigo.com/support/contact-us. Best regards, —Contigo Consumer Care
1 out of 5 stars
28 April, 2025
originally posted on gocontigo.com

Dribbles liquid - defect or design flaw?
It leaks! More specifically, it dribbles liquid down the side from the large button after each sip. I had high expectations for this commuter mug given the many positive reviews and ratings. It's hugely disappointing: hard to drink from (which I could get around), but also dribbles liquid down the side from the button at the end of each sip. Not sure if mine is simply defective, but this is a show-stopper. I'll be returning it and looking to a different brand.
1 reply from Contigo Consumer Care team - 10 months ago
Hi! Thank you for sharing your feedback regarding the West Loop Stainless Steel Travel Mug with AUTOSEAL® Lid. We appreciate your detailed review and regret to hear about the issues you experienced with the product. We understand your frustration with the mug dribbling liquid from the button after each sip. This is not the standard we aim to uphold, and we apologize for any inconvenience caused. Your experience is important to us, and we will investigate this matter further to ensure it does not recur in the future. We would like to look into this further. Please get in touch with us directly via Contact Us form on our website and we will be happy to assist you. Thank you for bringing this to our attention.
5 out of 5 stars
23 April, 2025
originally posted on gocontigo.com

Best Lid on the Market
I have had multiple travel mugs with West Loop original and 2.0 versions. The one-hand operation is by far the simplest and easiest to operate yet keeps the contents in the mug. I have checked and have not found a competitor to the lid functionality. The original West Loop lids would only last a few years before the button would break but 2.0 seems to be much better. Unfortunately the plastic cannot withstand a direct drop to a hard surface when full of coffee and the "rubber" seal at the spout can wear and drip (luckily there are 3rd party seals available on Amazon). The stainless steel body are basically indestructible except I have had a few that had problems with the paint chipping off near the top during hand washing. In the past replacement lids were available for purchase which allowed me to still use my 15 year old stainless steel body (some worn paint) still in 2025.
4 out of 5 stars
Thumbs up graphic, would recommend
17 April, 2025Verified purchase
Very nice cup
It’s a great coffee cup. A little difficult to clean but worth it. Wish they would sell replacement lids.
5 out of 5 stars
Thumbs up graphic, would recommend
8 April, 2025Verified purchase
Leakproof mug
It's the best mug, with no leaks—good quality and sturdy.
3 out of 5 stars
25 March, 2025
originally posted on gocontigo.com

Quality has gone down
Have had a Contigo West Loop for almost ten years but it’s getting banged up. Ordered a new 16oz and the quality has really declined. The metal is thinner, I can feel the mug flex in my hand when I squeeze it to pick up. The plastic on the top also feels lower quality too
1 reply from Contigo Consumer Care team - 11 months ago
Hi! Thank you for your loyalty to Contigo and for sharing your experience with the West Loop Stainless Steel Travel Mug with AUTOSEAL® Lid. We appreciate your feedback and are sorry to hear that the quality of the new 16oz mug did not meet your expectations. We take pride in the durability and quality of our products, and your comments are important to us as we strive to maintain and improve our standards. We will certainly pass your feedback on to our product development team for further review. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly via Contact Us form on our website. We are here to help and ensure you have a positive experience with our products. Thank you for choosing Contigo.