A: I have this same problem. I purchased the one showing PRO online, the box is the PRO model #VM252, and the box says magnetic charger. But I did not get the one with the magnetic charger.
A: We would like to let you know that there are 2 versions for the Vacmop. Both units are similar with only a few minor difference. The VM252 series has headlights and a magnetic charger, and the VM200 does not have headlights and has a standard charger. We hope this information helps.
A: The customer wasn't given the one advertised. received the old model most likely for the upgraded price. I just picked one up. Online it was the Pro and now I realized it's the old version. Very upset
A: Does it come with the battery cord or plug?
A: This Vacmop is cordless! It operates on battery power.
A: We would like to let you know the Vacmop would need to be unplugged in order to use the unit.
A: Could you please share another video where cereal and macaroni and cheese is being collected from the side areas of the pad? Thank you!
A: We would like to let you know that the dirt is collected in a dirt chamber that is located in the pad and the opening is in the center of the front of the pad but dirt that is in the area of the full pad is collected.
A: This item is for people with clean floors. The pads get dirty immediately. Once you vacuum, the pad becomes dirty. Then, when you go to mop, the dirt is mixed around with the liquid cleaner and now you have a real mess! I did 1/2 of my house and used 2 pads.
A: We would like to let you know the area you can clean before needing to replace the pad would depend on how dirty the area is and the size of the area.
A: I have a dog and 5 cats. This item is truly not for people with pets or dirty floors. The pads get dirty when vacuuming, and then when you use the mop, the dirty pad gets wet and it makes a mess. I do not recommend this item unless you have clean floors. I'm sorry I bought it. It's expensive to use, having to buy the pads and they're hard to find.
A: We would like to inform you that the Vacmop does pick up pet hair. It is recommended to be sure all pet hair is picked up before mopping.
A: We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A: We would like to let you know that the Vacmop can safely be used on all sealed hard floors, stone, hardwood, vinyl, laminate, tile, marble, and linoleum.
A: We would like to let you know that the Vacmop is designed for use on hard floors only.
A: We would like to let you know that the Vacmop comes with 2 VACMOP disposable pads, a 12oz. Shark multi-surface hard floor cleaner.
A: This can be used on any sealed hard floors. We don't advise using this on unsealed floors and we always advise using it in a small patch of your floor first to test it out.