$199.99 sale price when purchased online
$299.99 list price
Target Online store #3991
About this item
Highlights
- The best truly wireless noise canceling headphones on the market.
- Astonishing sound quality with High-Resolution Audio.
- Sony’s best ever call quality with AI based noise reduction algorithm and bone conduction sensor.
- Small, light and beautifully designed.
- Smooth switching and a clear Bluetooth signal with a powerful new Integrated Processor V2.
- Adjusts to the world around you with adaptive sound control, using AI to offer the ideal listening experience.
- Talk and only hear ambient sound using Speak-to-Chat which pauses the music when you start talking.
- Water resistant for everyday use so splashes and sweat won’t stop you.
- Designed with the environment in mind with construction from recycled plastic materials and 100% paper packaging.
- Battery life up to 8 hours (24-hours with case). Quick charging - 3 min. for up to 1 hour of listening.
Description
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
Weight: .4 Pounds
Water Resistance: Water-Resistant
Ear Cushion Material: Rubber
Electronics Condition: New
Estimated Charge Time: 1.5 Hours
Electronics Features: Volume Control, On/Off Switch, Built-In Microphone, Adjustable Ear Buds, Multi-Pairing, Call Functionality
Connection Type: USB
Wireless Technology: True Wireless
Package Quantity: 1
Compatible With: Siri, Google Assistant, Alexa
Model name: WF1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 24 Hours
Battery: 2 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88914420
UPC: 027242925601
Item Number (DPCI): 008-07-8154
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 3.8 inches length x 2.7 inches width x 2.1 inches height
Estimated ship weight: 0.25 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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4.1 out of 5 stars with 574 reviews
38% would recommend
21 recommendations
Awesome product
5 out of 5 stars
AashishCB - 10 days ago
originally posted on sony.com
Only con I am facing is while talking on call in noise cancellation mode. The outside noise is captured when I speak and is completely silent when I don't. Hope it could be resolved. Besides highly recommend and best pair to exist.
Better sound
5 out of 5 stars
Thumbs up graphic, would recommend
Alberto - 16 days ago
Love the sound. Better than airpods for sure!
The best ear buds i ever owed
5 out of 5 stars
Kreddog69 - 19 days ago
originally posted on sony.com
FIrst let's start with the sound quality its amazing the best up to this point Ive ever heard or found in a market flooded with high priced low quality products. Second these ear buds are amazingly comfortable with usable a breeze and easy set. Third the Sony app is also very user friendly with great features for any lifestyle work or play. Well worth the price you pay
1 reply from Fred team - 17 days ago
Hello Kreddog69, Thank you so much for sharing your experience with the WF-1000XM5 earbuds! We're very glad to hear that you're enjoying the outstanding sound quality, comfort, and ease of use. It's wonderful to know that the Sony Sound Connect App is enhancing your daily routine, whether at work or play. We truly appreciate your positive feedback and are delighted our products and features have positively impacted your experience. Thank you for choosing Sony! Best regards, -Fred
Very comfortable
4 out of 5 stars
squashdave - 19 days ago
originally posted on sony.com
Overall happy with the product. Comfortable to wear, effective noise cancelling and volume. A step up from 2nd Generation AirPods. Only reservation would be the fairly short connection distance to the sound source.
1 reply from Sony Support UK team - 18 days ago
Hi, Thank you for your feedback. We're glad to hear that you're happy with the comfort and effectiveness of the noise cancelling feature on your WF-1000XM5. We hope you continue to enjoy it for years to come. We appreciate your feedback regarding the maximum communication range. Even though the Bluetooth distance is approximately 10 meters, it can vary slightly depending on the environment. Rest assured that we will pass your feedback along through the proper channels for future consideration and development. If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW Peter @Sony Support UK
Best budd ever
5 out of 5 stars
Abujungo73 - 19 days ago
originally posted on sony.com
Tried em all Sony wins hands down. Bla bla bla bla
Excellent ANC, sound quality, and features, but...
5 out of 5 stars
AAC12 - 21 days ago
originally posted on sony.com
Very pleased overall with these earbuds. Great sound, and the ANC is excellent. The are easily customized from the app and the battery life is excellent. My only issue is that the ear tip sizes are L, M, S and XS but I need XL for my left ear. I contacted Sony and they were very good, promptly shipping me a different type of ear tip for free, but they are still the same size so I do not have a consistently good fit in the left ear.
Its a no for me
1 out of 5 stars
Thumbs down graphic, would not recommend
Hadz - 24 days ago, Verified purchaser
Worst heads phone ever returned then in 2 days The noise cancellation is garbage
Do not buy
1 out of 5 stars
Kevin_s12 - 26 days ago
originally posted on sony.com
not satisfied with the product. in just 4 months my one side of my earbud stopped working and then they replaced that and with the new pair of earbuds same issue happened after 11 months and by that time my buds were out of warranty so they couldn't help.
1 reply from Sony North America Customer Support team - 23 days ago
Hi Kevin_s12, thank you for contacting us. We sincerely apologize for the repeated issues you've experienced with your WF-1000XM5 earbuds. We understand how frustrating this must be and we regret that we weren't able to provide a more satisfactory resolution at the time. If you'd like to discuss this further or explore any potential options, please email the below information to socialsupport@am.sony.com so we can better assist you: Full Name: Sony.com Username: Telephone Number: Model Number: Issue/Concern: Thank you for considering Sony products and for bringing this to our attention. Best regards, Stephanie
Great!
5 out of 5 stars
Deke59 - 26 days ago
originally posted on sony.com
Bought rthese after years of AirPod use. The shape takes a bit of getting used to and, although the fit doesn't feel as secure, they actually stay put with ease... The sound quality as brilliant.
Sound is the key!!
5 out of 5 stars
Ezz1 - 1 month ago
originally posted on sony.com
I’ve owned this super sounding earbuds for 3 weeks, I mainly pair with an iPhone. While the buds fit in my ears perfectly I recommend spend time trying the ear tips and testing the seal with the app.
Great features
5 out of 5 stars
Pandemonenium - 1 month ago
originally posted on sony.com
Very happy with product. Great sound, and fantastic features.
Incredible bass and noise cancelling
5 out of 5 stars
JSPW - 1 month ago
originally posted on sony.com
These are leagues above my old AirPod Pros - better fit, incredible bass, excellent noise reduction
good, but not great
3 out of 5 stars
stevewardell - 1 month ago
originally posted on sony.com
the sound good, honestly not as good as the hype. the mic wont work on android
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We are glad that you are happy with the sound quality of your WF-1000XM5. Yet, we are sorry to hear that you have issues with the microphone. It might be worth checking your Android device’s settings to ensure microphone permissions are enabled. Also, you can check these steps: https://cutt.ly/Zrzpn0sB You can try these troubleshooting steps if the issue persists: - Make sure that the headset is on the latest software update: https://cutt.ly/urzpv1T2 - Resetting the headset: https://cutt.ly/ErzpbwRK - Initializing the headset to restore factory settings: https://cutt.ly/frzpbjeP If you need further assistance, please don't hesitate to contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Love this!
5 out of 5 stars
Mzzzzzzbzzzz - 1 month ago
originally posted on sony.com
Small and handy and perfectly purple :) Noise cancelling works great and very handy and small. Also has good battery life and excellent voice quality. Found no negatives at all
Top quality
5 out of 5 stars
BostiJ - 1 month ago
originally posted on sony.com
Great sound, noise cancellation works perfectly, also great for phone calls.
Smaller, with better noise cancelling
5 out of 5 stars
PPSF - 1 month ago
originally posted on sony.com
I also own the XM4 version of these headphones as well as the WH-1000XM5 over the ear headphones. The WF 1000XM5 are smaller and (in my opinion) have better active noise cancellation of the XM4 - although still not as good as the WH version. I would recommend down loading the Sony Sound Connect App as there is a test to find the best size ear pieces.
poor battery life
2 out of 5 stars
markannoyed - 1 month ago
originally posted on sony.com
Fully charged and within minutes dropped to 95% for one bud while other bud kept 99%. Not happy and will probably be asking for a replacement. First link to extra warranty never worked and had to complain, was then provided with a fresh link.
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We're sorry to hear that you're facing a battery draining issue with your WF-1000XM5. This is not the norm, as we always strive to deliver the best quality possible. Make sure to follow the steps here and test again: https://cutt.ly/qrkNjFnQ If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/9rkNj4fX 2. Reset the headset: https://cutt.ly/xrkNkfFn 3. Initialize the headset: https://cutt.ly/2rkNkWC3 Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Great sound and superior noise cancelling.
5 out of 5 stars
Robin Days - 2 months ago
originally posted on sony.com
Only had these earbuds two days, but am so impressed with the sound quality and noise cancelling features that I could not wait to review. Only issue is that the standard tips that come with them do not fit my left ear canal. I have ordered more tips from Sony to try. If they fit your budget, get them.
1 reply from Sony North America Customer Support team - 2 months ago
Hi Robin Days, Thank you so much for taking the time to share your experience with the WF-1000XM5 earbuds! We’re thrilled to hear that you’re impressed with the sound quality and noise-cancelling features. Your feedback means a lot to us! We understand that finding the right fit is essential for the best listening experience. We hope that the additional tips you ordered will provide the comfort and fit you’re looking for. If you have any further questions or need assistance, please don’t hesitate to reach out https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks again for your support and happy listening! Best regards, Stephanie
Great sound quality and features
5 out of 5 stars
Whereisblak - 2 months ago
originally posted on sony.com
Best headphones I’ve had so far. Only if the battery could last longer.
Great sound
3 out of 5 stars
swanger - 2 months ago
originally posted on sony.com
I am having lots of trouble conecting my headphones to my ipod which has a bluetoothe transmitter on it.
1 reply from Sony support team team - 1 month ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying the sound quality of your WF-1000XM5. Yet, we're sorry to learn that you're facing connection difficulties. Make sure that your iPod and Bluetooth transmitter have one of the supported Bluetooth profiles by the headset: https://cutt.ly/TrkrOiPz Then, follow the steps here to pair the two devices: https://cutt.ly/frkrPrqP You can also check the compatible iPhone\iPods with the headset at this link: https://cutt.ly/OrkrU6Er If the issue remains, try the steps here and test again: https://cutt.ly/4rkrAjJb Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK