$229.99 sale price when purchased online
$349.99 list price
Target Online store #3991
About this item
Highlights
- Industry-leading noise canceling with Dual Noise Sensor technology
- Next-level music with Edge-AI, co-developed with Sony Music Studios Tokyo
- Up to 30-hour battery life with quick charging (10 min charge for 5 hours of playback)
- Touch Sensor controls to pause/play/skip tracks, control volume, activate your voice assistant, and answer phone calls
- Speak-to-chat technology automatically reduces volume during conversations
- Superior call quality with precise voice pickup
- Wearing detection pauses playback when headphones are removed
- Seamless multiple-device pairing
- Adaptive Sound Control provides a personalized listening experience
- Updated design relieves pressure for long-lasting comfort
Description
Enter a new world of listening experiences with the Sony WH-1000XM4 headphones. These noise-cancelling headphones give you the power to personalize and control everything you hear. Enjoy long hours of music thanks to a 30-hour battery life and quick charging features. Make the best of the Smart Listening feature set, and carry conversations hands-free with the speak-to-chat feature. The touch sensor lets you navigate between songs, control volume and answer phone calls with ease. Sony's noise-cancellation technology is the best in the industry, which means you hear every detail with incredible clarity, no matter where you are. To reduce high and mid-frequency sounds, these noise-cancelling headphones feature additional mics that help isolate sounds efficiently. The ear pads are ultra-soft and made with foamed urethane to disperse pressure and increase area of contact for a perfect fit. Combined with a light-weight design, this pair of headphones can be your new go-to for everything from work to leisure. This also makes for a thoughtful gift to an audiophile or music-lover.
Weight: 1.15 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leatherette
Estimated Charge Time: 3 Hours
Connection Type: USB
Wireless Technology: Hybrid Wired / Wireless
Package Quantity: 1
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Hybrid Wired / Wireless
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: August 9, 2020
TCIN: 79757338
UPC: 027242919426
Item Number (DPCI): 008-07-7164
Origin: Imported
Shipping details
Estimated ship dimensions: 7.269 inches length x 3.033 inches width x 9.936 inches height
Estimated ship weight: 1.7 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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4.5 out of 5 stars with 3788 reviews
82% would recommend
168 recommendations
Great headphones
5 out of 5 stars
Holiday head - 4 days ago
originally posted on sony.com
I bought this product for holidays and I'm very happy with how they sound and work.
Good Product
5 out of 5 stars
Emily_tired - 5 days ago
originally posted on sony.com
I bought this two weeks ago and I found it really convenient and easy to use.
Negative all around
1 out of 5 stars
Thumbs down graphic, would not recommend
Unhappy customer - 11 days ago, Verified purchaser
The headphone works well for 2months and then it started to show true self. Sometimes audio from the left went dead so I'm only hearing from the right. Sometimes audio dead completely on boths ears. Sometimes, in a meeting, the other person can hear me speak but I cannot hear him speak. I had to unplug and plug the headphone. Target does not take return or replacement AFTER 1ST MONTH!! As if they know there's an issue with the product and proceed to sell anyway! Bad review for both product and service! What's the point purchasing from Target if I have to call in Manufacturer myself! I have not been this upset. Steer clear from this one
The best in the industry
5 out of 5 stars
Manoharre - 12 days ago
originally posted on sony.com
Top product ,which i am experiencing. would recommend to every one
1 reply from Sony North America Customer Support team - 10 days ago
Hi Manoharre, Thanks for sharing your experience! We are delighted to hear you're so impressed with your WH-1000XM4 headphones. It's fantastic to know you're finding them to be a top-tier product and would recommend them to others. We appreciate you choosing Sony! Best regards, Estefany
COMFORTABLE
5 out of 5 stars
geofft - 14 days ago
originally posted on Sony.com.au
Headphones have clarity and great sound deadening features
Great ANC
5 out of 5 stars
Andrew56 - 17 days ago
originally posted on Sony.com.au
I bought this over a month ago when my Sony WH-H900N succumbed to their age. I was on holiday overseas and always travel with a large selection of music and my Headphones. This new model is significantly better in the NC and Ambient sound areas, and I am generally very happy with it. The only area where they fall short is in the fit. They don't sit evenly on my head like my old WH-H900N, and I need to adjust them every time I put them on.
Amazing Sound AND Features
5 out of 5 stars
TeeTeenie - 20 days ago
originally posted on sony.com
I received Sony - WH-1000XM4 Wireless Noise-Canceling Headphones as a gift from my father-in-law. I'd been researching brands and models for months and finally asked for advice from someone more knowledgeable than me. My father-in-law decided he'd just buy me the same ones he bought for himself. The sound quality is phenomenal and the features included are fantastic. Super comfortable, durable and decent color selection. I love them!
1 reply from Sony North America Customer Support team - 19 days ago
Hi TeeTeenie, Thank you for your incredible 5-star review! We're very glad to hear that you love your Sony WH-1000XM4 headphones and that your father-in-law's expert recommendation was such a success. It's wonderful to know that you're enjoying the phenomenal sound quality and fantastic features. We designed these headphones to be both comfortable and durable, so it's rewarding to hear that they are hitting the mark for you. Thank you for choosing Sony! Best regards, Dominick
Fantastic sound
5 out of 5 stars
GrantH - 23 days ago
originally posted on Sony.com.au
This is my second set as I lost my XM3's. Absolutely fantastic depth of sound with a good amount of bass but definitely not bass heavy. Some headphones these days have significant bass enhancement and when you listen to any track with heavy bass it is too much. These are perfect for me at least. They are extremely comfortable. I believe more comfortable than the XM5 and XM6. They also come with a more streamlined and in my opinion better carry case than the later models.
Great Sound, But Glitch that destroys experience
2 out of 5 stars
Thumbs down graphic, would not recommend
glf - 28 days ago, Verified purchaser
I had them for 4 months before I experienced a really upsetting glitch. The headphones do not charge over 10% no matter how long on the charger. The largest issue with this is that it disallows me from initiating any updates which could cause later bugs and issues to not be addressed, and also just annoying because I constantly have to recharge soon. Additionally, I always have to hear the "low battery" notification upon turning the headphones on. Just a bummer since they were a pretty penny. Consulting online, it seems this is a unfortunately common issue. Other than that, the sound is absolutely beautiful, very immersive. My mouth actually flew and hung open the first time I listened to music through these headphones because of the unreal audio quality. The noise cancellation is well-performing also. Conferrable headphones that look sleek. The glitch is so unfortunate because I am interested in the xm6s but don't want to have the same issue again especially for such a hefty price.
Comfy and great sound quality
5 out of 5 stars
Thumbs up graphic, would recommend
CODRESSER - 28 days ago, Verified purchaser
Love! Just got these today. They connected to all of my devices so easily. I have been a long time user of over ear headphones from another popular brand. They broke after 8hrs and I got these as a replacement. They are so much better. The sound quality is great and the noise reduction is wonderful and they are so comfortable! Love the color Sandstone with my blonde hair
Sony WH-1000XM4
5 out of 5 stars
JayK - 29 days ago
originally posted on Sony.com.au
Comfort & Design: Lightweight (approx. 251g), foldable, and cushioned for long wear, they remain a favorite for frequent travelers and commuters.
Amazing
5 out of 5 stars
LZ New Hampshire - 30 days ago
originally posted on sony.com
After hours of research, I decided on the Sony WH-1000XM4. I was traveling and I needed something noise canceling. Everything is top notch for me with this headset. The fit is great. The sound is amazing. Truly noise canceling. I have recently started listening to audio books before drifting off to sleep. Even laying on a pillow the comfort is better than I could have asked for.
1 reply from Sony North America Customer Support team - 29 days ago
Hi LZ New Hampshire! It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable! These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere. Thank you for choosing Sony! Best regards, Estefany
Buy!!
5 out of 5 stars
Thumbs up graphic, would recommend
Dimira - 1 month ago, Verified purchaser
Love these headphones,they’re good quality and the noise cancellation is amazing.I use them in the gym everyday and I’ve had them for two months,they’re still good as new.
Great for office, not for road trips or flights.
2 out of 5 stars
- 1 month ago
originally posted on sony.com
Fantastic sound quality. Noice cancelling does not work well outdoors or on a bus. They make a loud popping noise. I thought I had upgraded from 700 series, but that’s simple not the case. Same issue with flying.
1 reply from Sony North America Customer Support team - 1 month ago
Hi there, Thank you for considering Sony products. We're sorry to hear you're experiencing issues with the noise-canceling feature on your WH-1000XM4 headphones. A popping noise and reduced performance are not typical, and we want to help you resolve this. We recommend trying these steps: Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If the issue persists, please email us at socialsupport@am.sony.com with the following information. Your headphones are covered by a one-year limited manufacturer's warranty, and we will be happy to assist you further. - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to assisting you. Best regards, -Fred
Buy at own risk
1 out of 5 stars
RedCat152 - 1 month ago
originally posted on sony.com
These are 200 pounds and the battery broke within 2 months. Won’t charge anymore. Try to go to Sony support and it sends me to an AI chatbot - no other options. If you buy these they will break.
1 reply from Sony North America Customer Support team - 1 month ago
Hi RedCat152, Thanks for reaching out. We are very sorry to hear about the inconveniences you are having with your unit. This is certainly not the quality we aim for, and we sincerely apologize for your frustrating experience with our support system. We understand your frustration and want to provide you with some troubleshooting steps that have helped many users with charging issues: 1. Check Your Charging Cable and Adapter: Make sure you are using the USB-C cable that came with your headphones. Also, try using a different USB wall adapter or plugging the headphones into a different USB port, like on a computer. 2. Perform a Reset: While the headphones are on, simultaneously press and hold the power button and the NC/Ambient button for about 10 seconds. The indicator will flash, and the headphones will reset without losing any pairing information. This can sometimes resolve software glitches that prevent charging. In case the problem persists even after the troubleshooting steps, please make sure to reach to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. You will a chat link or the number for you to get a live support agent who will be more than glad to help you out. We appreciate the understanding. Thanks for considering Sony products. Best regards, DiegoV, Sony North America Customer Support.
Hype was worth it
5 out of 5 stars
Ksheeee - 1 month ago, Verified purchaser
Great pair of easy listening and day to day headphones. Noise cancellation isn’t perfect but it’s top tier. For headphone a couple years old, they still hold up and definitely worth it. 9/10 easily
10/10
5 out of 5 stars
Thumbs up graphic, would recommend
Chonky - 1 month ago, Verified purchaser
one of the best purchases of my life probably. I will say this, if you have glasses and always find headphones annoying because they hurt your ears after a while, these headphones are the answer.
Long time owner
5 out of 5 stars
Thumbs up graphic, would recommend
DeniseV - 1 month ago
I have owned these 6, maybe 7 years and they are still so great!
Good sound cancellation
2 out of 5 stars
Fadedpigeon - 1 month ago
originally posted on sony.com
Bought the headphones for the gym and they are Great headphones had them for about 6 months then they stopped charging and they’ll charge for 6+ hours and still not be charged. Tried different cables and outlets but they never charge. Really annoying
1 reply from Sony North America Customer Support team - 1 month ago
Hi Fadedpigeon, Thank you for considering Sony products. We're sorry to hear you’re having trouble with your WH‑1000XM4 headphones. They’re excellent headphones, so we understand how frustrating it must be when they stop charging. To troubleshoot, we recommend the following steps: Charging issue guide (headband / in‑ear): https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/articles/00267822 Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html Initializing to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If the issue continues after completing these steps, please note your unit is covered by a 1‑year limited manufacturer’s warranty. To help us assist you more quickly, please contact us at socialsupport@am.sony.com and include the following details: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We greatly appreciate your patience and understanding as we work to resolve this matter. Best regards, -Fred
Poor expeience
1 out of 5 stars
Thumbs down graphic, would not recommend
echi419 - 1 month ago, Verified purchaser
This product is inconsistent and I tried to exchange but was outside of the 30 day electronics return window. I realize that part is my fault. Target would not do anything for me which is a bummer. Dealing with Sony directly now which is fine but I don’t want another Sony product since I do not think they have consistent connectivity with Bluetooth. Overall disappointed Target wouldn’t provide an exchange at minimum.