EasterBlack-owned or founded brands at TargetGroceryClothing, Shoes & AccessoriesBabyHomeFurnitureKitchen & DiningOutdoor Living & GardenToysElectronicsVideo GamesMovies, Music & BooksSports & OutdoorsBeautyPersonal CareHealthPetsHousehold EssentialsArts, Crafts & SewingSchool & Office SuppliesParty SuppliesLuggageGift IdeasGift CardsClearanceTarget New ArrivalsTarget Finds#TargetStyleTop DealsTarget Circle DealsWeekly AdShop Order PickupShop Same Day DeliveryRegistryRedCardTarget CircleFind Stores

Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones

Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones - 2 of 4Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones - 3 of 4Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones - 4 of 4
Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones - 1 of 4
$199.99 sale price when purchased online
$349.99 list price
Target Online store #3991

About this item

Highlights

  • Industry-leading noise canceling with Dual Noise Sensor technology
  • Next-level music with Edge-AI, co-developed with Sony Music Studios Tokyo
  • Up to 30-hour battery life with quick charging (10 min charge for 5 hours of playback)
  • Touch Sensor controls to pause/play/skip tracks, control volume, activate your voice assistant, and answer phone calls
  • Speak-to-chat technology automatically reduces volume during conversations
  • Superior call quality with precise voice pickup
  • Wearing detection pauses playback when headphones are removed
  • Seamless multiple-device pairing
  • Adaptive Sound Control provides a personalized listening experience
  • Updated design relieves pressure for long-lasting comfort

Description

Enter a new world of listening experiences with the Sony WH-1000XM4 headphones. These noise-cancelling headphones give you the power to personalize and control everything you hear. Enjoy long hours of music thanks to a 30-hour battery life and quick charging features. Make the best of the Smart Listening feature set, and carry conversations hands-free with the speak-to-chat feature. The touch sensor lets you navigate between songs, control volume and answer phone calls with ease. Sony's noise-cancellation technology is the best in the industry, which means you hear every detail with incredible clarity, no matter where you are. To reduce high and mid-frequency sounds, these noise-cancelling headphones feature additional mics that help isolate sounds efficiently. The ear pads are ultra-soft and made with foamed urethane to disperse pressure and increase area of contact for a perfect fit. Combined with a light-weight design, this pair of headphones can be your new go-to for everything from work to leisure. This also makes for a thoughtful gift to an audiophile or music-lover.
Weight: 1.15 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leatherette
Estimated Charge Time: 3 Hours
Connection Type: USB
Wireless Technology: Hybrid Wired / Wireless
Package Quantity: 1
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Hybrid Wired / Wireless
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: August 9, 2020
TCIN: 79757338
UPC: 027242919426
Item Number (DPCI): 008-07-7164
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 7.269 inches length x 3.033 inches width x 9.936 inches height
Estimated ship weight: 1.7 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.

Q: Do they have a microphone?

submitted by Zoran - 5 years ago
  • A: Hi, Zoran! Regarding your question about the Sony WH-1000XM4 Wireless Noise Canceling Overhead Headphones: Yes! These headphones have a microphone. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byTaylor - 5 years ago
    Target expert support
  • A: Yes these and the xm3's are the only headphones people can handle taking to me via bt with.

    submitted byWillyjumper - 5 years ago
  • A: Hi Zoran, thanks for your inquiry. we appreciate your interest in our newest industry-leading noise canceling headphones. Yes, this unit has built-in microphones that used for phone calls and noise canceling. Erin

    submitted bySonyListens - 4 years ago
    Brand expert

Q: Are they comfortable for glass wearers?

submitted by Inangelshands3 - 1 year ago
  • A: Hi Inangelshands3, thanks for reaching out about Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones - Black Yes. The adjustable updated design relieves pressure for long-lasting comfort If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 1 year ago
    Target expert support
  • A: Yes, but even though it may seem obvious, put your glasses on before the headset, and you should be fine.

    submitted bytseliot - 10 months ago

Q: is there a lifetime warranty to go with the high price?

submitted by Happy1 - 2 years ago
  • A: Hi Happy1, Thank you for your inquiry! Our WH-1000XM4 wireless noise canceling headphones come with only 1-year manufacturer's warranty: https://www.sony.com/electronics/support/res/manuals/4599/40e69626689f987e884c7569427d0ed8/45991062M.pdf. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Hope this helps! Vincent

    submitted bySonyListens - 2 years ago
    Brand expert
  • A: Hi Happy1, thanks for reaching out about Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones. These headphone come with a 1 Year Limited Warranty. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 2 years ago
    Target expert support

Q: can these headphones be used wired as well??? no Bluetooth sometimes??? I prefer to just plug it in and shut off Bluetooth. nobody would use Bluetooth all of the time. once in a while when needed.

submitted by Happy1 - 2 years ago
  • A: Hi Happy1, thanks for reaching out about Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones. Yes this has the ability to plug into audio jack provides added flexibility when wireless connection is not possible. They do still require to be powered on. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 2 years ago
    Target expert support
  • A: Hi Happy1, Good news! Our WH-1000XM4 wireless noise canceling headphones can be used using the supplied headphone cable. When using the headphone cable, the Bluetooth function cannot be used. To know more, visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752734.html. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your inquiry and I hope this helps! Vincent

    submitted bySonyListens - 2 years ago
    Brand expert

Q: are thez bettor than the bose qc35ii?????????????????????????????????????????????????????

submitted by Dr Dre - 3 years ago
  • A: Hi, Dr Dre! Regarding your question about the Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones: Your absolutely correct! This WH-1000XM4 has both Bluetooth as well as standard 3.5mm audio cable option as well. This even has a newer USB-C connection for quicker charge time. If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byRobert - 3 years ago
    Target expert support
  • A: Hi Dr Dre, The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay

    submitted bySonyListens - 3 years ago
    Brand expert

Q: Hey there are the Sony WH-1000XM4 play music louder than the Sony WH-1000XM3's?

submitted by Tony - 4 years ago
  • A: Hi Tony, thanks for your inquiry. In my opinion, loudness is not a good measurement for sound quality of certain products. However, we can guarantee you that the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The WH1000XM4 utilizes DSEE Extreme™ (Digital Sound Enhancement Engine) which upscales compressed digital music files in real-time. Dynamically recognizing the instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience. The new WH1000XM4 will reduce noise better than the prior model. It does this in part by utilizing the 5 built-in microphones to remove the directional sound. Also, the WH1000XM4 features smart listening technology to enhance your listening. With this, you can simply start speaking to automatically pause your music in Speak-to-Chat, or enjoy adaptive playback thanks to the proximity sensor and two acceleration sensors that detect whether your headphones are being worn or not. Finally, we also gently adjusted the design of the headphones. We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. I hope this helps. Erin

    submitted bySonyListens - 4 years ago
    Brand expert
  • A: Hi, Tony! Regarding your question about the Sony WH-1000XM4 Wireless Noise Canceling Overhead Headphones: Admittedly being louder isn't a good way to measure quality in my opinion, the WH-1000XM4 offers more of a neutral-leaning sound, while the WH-1000XM3 boosts the bass by around 5dB, which makes a perceptible difference. Ultimately, this means that drums and bass guitars will sound a bit louder on the older pair. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byTaylor - 4 years ago
    Target expert support

Q: Are these louder than the previous model the - Sony WH-1000XM3?

submitted by Tony - 4 years ago
  • A: Hi Tony, thanks for your inquiry. In my opinion, loudness is not a good measurement for sound quality of certain products. However, we can guarantee you that the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The WH1000XM4 utilizes DSEE Extreme™ (Digital Sound Enhancement Engine) which upscales compressed digital music files in real-time. Dynamically recognizing the instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience. The new WH1000XM4 will reduce noise better than the prior model. It does this in part by utilizing the 5 built-in microphones to remove the directional sound. Also, the WH1000XM4 features smart listening technology to enhance your listening. With this, you can simply start speaking to automatically pause your music in Speak-to-Chat, or enjoy adaptive playback thanks to the proximity sensor and two acceleration sensors that detect whether your headphones are being worn or not. Finally, we also gently adjusted the design of the headphones. We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. I hope this helps. Erin

    submitted bySonyListens - 4 years ago
    Brand expert
  • A: Hi, Tony! Regarding your question about the Sony WH-1000XM4 Wireless Noise Canceling Overhead Headphones: Loudness is not a good way to measure sound quality in my opinion, the WH-1000XM4 offers more of a neutral-leaning sound, while the WH-1000XM3 boosts the bass by around 5dB, which makes a perceptible difference. Ultimately, this means that drums and bass guitars will sound a bit louder on the older pair. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byTaylor - 4 years ago
    Target expert support

Q: Do they have Google voice control?

submitted by Adrian - 4 years ago
  • A: Hi, Adrian! Regarding your question about the Sony WH-1000XM4 Wireless Noise Canceling Overhead Headphones: Good news, this is compatible with Google Assistant voice controls, as well as being fully compatible with Amazon Alexa and Apple's Siri. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byRobert - 4 years ago
    Target expert support
  • A: Hi Adrian, Great news! Theses headphones support Google Assistant. Regards, Erin

    submitted bySonyListens - 4 years ago
    Brand expert

Q: Can these be wired also?

submitted by Michele - 5 years ago
  • A: Hi, Michele! Regarding your question about the Sony WH-1000XM4 Wireless Noise Canceling Overhead Headphones: Yes, you can connect them to your compatible audio device via the supplied headphone cable If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byRebecca - 5 years ago
    Target expert support
  • A: Hi Michele, Yes. These headphones can be used with wired connection. Erin

    submitted bySonyListens - 4 years ago
    Brand expert

Q: what about the manufacturer warranty?

submitted by Ido - 5 years ago
  • A: Hi Ido, these come with 1-year manufacturer's warranty. Regards, Erin

    submitted bySonyListens - 4 years ago
    Brand expert
  • A: Hi, Ido! Regarding your question about the Sony WH-1000XM4 Wireless Noise Canceling Overhead Headphones: These headphones have a 1-year limited manufacturer warranty. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byPatrick - 5 years ago
    Target expert support

Related Categories

4.5 out of 5 stars with 3122 reviews
83% would recommend
160 recommendations

Best headphone ever

5 out of 5 stars
Thumbs up graphic, would recommend
Love itt - 5 hours ago, Verified purchaser
These are the best soundproof headphones I’ve ever used. The noise cancellation is incredible and I love how they stay in place at the gym and feel super comfortable, even during long sessions. The battery life is amazing. I only need to charge them once a week and the protective case they come with is really solid and well-designed. The only downside is that people around you can hear your music if the volume is up, which can be a bit annoying in quiet environments. But aside from that, they’re perfect.
Did you find this review helpful?

Best headphones

5 out of 5 stars
Thumbs up graphic, would recommend
Annoyed - 2 days ago, Verified purchaser
Literally the best noice canceling headphones I’ve ever owned. My neighbors have this habit of blasting their music to the point you question if your windows are even closed (daily) but when I put these on I can’t hear anything from them.
Did you find this review helpful?

Uncomfortable.

1 out of 5 stars
Thumbs down graphic, would not recommend
TK - 5 days ago, Verified purchaser
You have to have a really big head to get these to fit. They keep falling off me.
1 guest found this review helpful. Did you?

Favorite

5 out of 5 stars
Thumbs up graphic, would recommend
Lisetteyp - 7 days ago, Verified purchaser
Love the comfort, how they cover my whole ear . The battery life is awesome! Best headphones I’ve had !
Did you find this review helpful?

Awesome Sound machine

5 out of 5 stars
Raghs - 8 days ago
originally posted on sony.com
Image
very awesome and excellant sound. feels u are disconnected from the outside and fully immersed in the musical detail world
1 reply from Sony North America Customer Support team - 7 days ago
That's fantastic to hear, Raghs! Thank you for sharing such positive feedback about your WH-1000XM4. We're thrilled that you find the sound quality so "awesome and excellent" and that they provide such a deeply immersive experience, truly disconnecting you from the outside world. That's exactly what we aim for with our noise-cancelling technology and audio engineering – to create a personal sanctuary where you can fully appreciate every musical detail. It sounds like you're getting the most out of the WH-1000XM4's ability to create that "musical detail world," and we're so glad they're delivering on that promise for you. Thank you again for choosing Sony and for sharing your wonderful experience! Best regards, Gus, Sony North America Customer Support
Did you find this review helpful?

They break every 2 years

3 out of 5 stars
Alivyah98 - 15 days ago
originally posted on sony.com
Image
So these are the best headphones, I have ever owned. However, I have bought 2 pair and they have both snapped on the right ear cuff. They seem to do it right at the 2year mark. I tried calling to get it repaired, apparently the don’t make replacement parts. I still recommend these headphones, but if your an introvert who uses there headphones almost daily to avoid people 😂 you’ll be buying them every 2 years.
1 reply from Sony North America Customer Support team - 15 days ago
Hi Alivyah98, thank you for taking the time to share your experience with the WH-1000XM4 headphones. We’re thrilled to hear that you consider them the best you've ever owned. However, we sincerely apologize for the issues you've encountered with the ear cuff snapping on both pairs. We understand how frustrating it can be, especially for someone who relies on their headphones daily. Your insights are invaluable as we continuously work to improve our products and services. We appreciate your recommendation, even in light of these challenges! Thanks for considering Sony products and for your feedback. Sincerely, Estefany
1 guest found this review helpful. Did you?

Horrible.

1 out of 5 stars
mm12345 - 16 days ago
originally posted on sony.com
Image
I’m sick of these. Don’t try to pair any new device ms because it takes about 10 years and multiple tries. Trying to skip a song, rewind, or pause. Don’t even try, it won’t work. That is unless your shoulder happens to brush it, then it does every single action. Do yourself a favor and buy bose.
1 reply from Sony North America Costumer Support team - 15 days ago
Hello mm12345, thanks for bringing this out to our attention! We're genuinely sorry to hear about the frustrating experience you've had with your WH-1000XM5 headphones. What you've described with the pairing difficulties and unresponsive touch controls is certainly not the seamless experience we aim for with our products. Your feedback is truly valuable to us, and we appreciate you taking the time to share these concerns. We want to assure you that your headphones come with a one-year warranty, and we're here to help resolve these issues for you. We'd like to ask you to contact our support team directly. They can guide you through specific troubleshooting steps, such as a reset or a firmware update, which often resolve unexpected behavior with the headphones' connectivity and touch functions. If those steps don't help, they can also discuss warranty options with you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for giving us the opportunity to improve your experience with Sony! Sincerely, Jenn.
Did you find this review helpful?

Nice headphones

5 out of 5 stars
Thumbs up graphic, would recommend
Whozanne - 17 days ago, Verified purchaser
Nice over the ear Bluetooth noise canceling headphones. They also work wired.
Did you find this review helpful?

Very Nice

5 out of 5 stars
Thumbs up graphic, would recommend
AnnaBella0119 - 19 days ago, Verified purchaser
These work great! The only thing I didn’t care for was downloading an app to use. I did like that I could connect to my Xbox remote and still sound everything out around me.
Did you find this review helpful?

SONY XM4

5 out of 5 stars
Thumbs up graphic, would recommend
Ladydi - 21 days ago, Verified purchaser
Amazing quality I would recommend this to all of my family and friends
Did you find this review helpful?

Good sound poor craftsmanship

2 out of 5 stars
Lisa1757 - 24 days ago
originally posted on sony.com
Image
So my husband loves these headphones for the noise cancellation and the sound quality, unfortunately we’ve had issues with these lasting…. First pair we had to send in on warranty because the headband part came detached from the ear piece (which seems like a common issue after I started looking into it) now the replacement pair won’t charge after 14 months of use…. For this price I’d expect they last for YEARS
1 reply from Sony North America Costumer Support team - 22 days ago
Hello Lisa1757, We're really sorry to hear about the ongoing issues you've experienced with your WH-1000XM4 headphones. It's fantastic that your husband loves the noise cancellation and sound quality – those are key features we pride ourselves on. However, it's completely understandable that you'd expect a much longer lifespan from headphones at this price point, and it's frustrating to have had two pairs develop problems. We sincerely apologize for the headband detaching on the first pair and the charging issue with the replacement after only 14 months. We recognize that these are significant durability concerns, and we appreciate you bringing them to our attention. Please reach out to our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones to assist you further! We appreciate you to give us the opportunity to change your experience! Sincerely, Jenn.
Did you find this review helpful?

No Manual or Instructions, over complicated

2 out of 5 stars
Icantusemynickname - 29 days ago
originally posted on sony.com
Image
This device has too many features that get in the way of using it, and it has no instruction manual (using WORDS) to explain how to use it. If you spend a lot of time you can download all sorts of videos and apps (that want to update themselves first), and ultimately you can find a 151 page pdf instruction manual you can download. Yeah. That many pages to tell me how to turn on and use a pair of headphones. Ridiculous.
1 reply from Sony North America Customer Support team - 29 days ago
Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefany
1 guest found this review helpful. Did you?

1 star

1 out of 5 stars
Twister710 - 1 month ago
originally posted on sony.com
Image
So it picks up too much feedback I thought I invested in a pair that could do music and communication but this has been the worst set ive ever had
1 reply from Sony North America Customer Support team - 29 days ago
Hi there, we're truly sorry to hear you're experiencing excessive feedback with your WH-1000XM4 headphones. It's truly disappointing when a product falls short of expectations, particularly after you've invested in it for both music and communication. Here are a few recommendations that might help address the feedback issue: -Make sure your headphones have the latest firmware installed. You can do this through the Sony | Sound Connect app. -Try using the headphones in a quieter setting to see if the feedback persists. This can help determine if the issue is related to ambient noise. -Reset your headphones. You can find instructions on how to do this on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If these recommendations don't resolve the issue, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefany
1 guest found this review helpful. Did you?

The best headphones ever had!

5 out of 5 stars
WilSmart - 1 month ago
originally posted on sony.com
Image
I honestly had high expectations for this product and was amazed to discover they were far exceeded in every respect. The materials, construction, and finish are some of the best I've seen. The sound is clean and clear, and it's highly customizable via the app on your phone or with your favorite equalizer. They're extremely comfortable.
1 reply from Sony North America Customer Support team - 29 days ago
Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Support
1 guest found this review helpful. Did you?

Will not play CD's with noise cancel function.

2 out of 5 stars
unhappy59 - 2 months ago
originally posted on sony.com
Image
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER... The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL. Is there some way around this problem, if not , i will likely return the unit to the store.
1 reply from Sony North America Customer Support team - 1 month ago
Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefany
Did you find this review helpful?

Very Nice - Complicated

4 out of 5 stars
Thumbs up graphic, would recommend
Worker Bee - 2 months ago, Verified purchaser
The sound is good once you get past all the software trying to make these do additional things for ANC. Once I connected to my Computer I got more stable and better controlled sound. Confortable head set. I have not tried the direct analog connection. Beats were too bass heavy for me in over the ear.
1 guest found this review helpful. Did you?

Won't fix the chat feature!!

3 out of 5 stars
- 2 months ago
originally posted on sony.com
Image
These headphones are awesome for sound and noise canceling. They blow some other popular brands away. The problem is this feature they have that will silence your music if you start to talk. It is the worst thing ever!! Imagine listening to a great song and you start to sing along? The music stops and your whole mood is ruined. It would be okay if you could just turn that feature off. It says you can and it has a button to disable it in the app. Except it will just turn itself back on anytime it feels like it. I researched this issue when I first bought them and have kept up in different forums over time. Sony will not acknowledge the problem, and have refused to address it. Despite software updates that could have gotten rid of it. I haven't seen 1 person that says, what a great feature? Newer models might have done away with this, I will never buy another Sony product though. As long as they ignore so many people despising a feature. It could be fixed with a simple update, I'm sure. Make the toggle off switch lockable or just eliminate it. For this reason only I give very poor marks. Sorry Sony. It is a bad idea and you should have fixed it years ago.
1 reply from Sony North America Customer Support team - 2 months ago
Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fred
7 guests found this review helpful. Did you?

Amazing Headphones

5 out of 5 stars
KashD - 2 months ago
originally posted on sony.com
Image
Every aspect of the headphones are amazing and are totally worth the price.
1 reply from Sony North America Customer Support team - 2 months ago
Hi KashD, Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us. These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end. Thank you for choosing Sony! Best regards, Estefany
Did you find this review helpful?

Amazing Sound and Noise Cancellation

5 out of 5 stars
Benjamin_01232 - 2 months ago
originally posted on sony.com
Image
I bought this to use with my phone and a new Bluetooth capable record player I got. I have never heard my records in such good sound quality before. The noise cancellation is also genuinely amazing, I could not hear anything around me when my music was playing. I felt I got a lot of value for how much it cost as well.
1 reply from Sony North America Customer Support team - 2 months ago
Hi Benjamin_01232, thank you so much for your wonderful review! It brings us great satisfaction to hear that you're enjoying the sound quality of the WH-1000XM4 with your phone and new Bluetooth record player. We're thrilled that the noise cancellation feature has made such a positive impact on your listening experience, allowing you to fully immerse yourself in your music. We truly appreciate your feedback and are delighted to know that you feel you received excellent value for your purchase. Our WH-1000XM4 headphones are designed with advanced noise-canceling technology and high-resolution audio capabilities, ensuring you can enjoy every note and detail in your records. Thanks for choosing Sony! Best regards, Estefany
Did you find this review helpful?

Excellent sound quality, poor construction

1 out of 5 stars
Bdlayy - 2 months ago
originally posted on sony.com
Image
After 3 years, the microphone no longer works during calls and I frequently have to fix a high pitched ringing issue. I have followed all fix solutions provided by sony and nothing is a permanent fix. For the price point, the product is not worth it.
1 reply from Sony North America Customer Support team - 2 months ago
Hello Bdlayy, Thank you for considering Sony products. We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
1 guest found this review helpful. Did you?

Get top deals, latest trends, and more.

Privacy policy

Footer

About Us

About TargetCareersNews & BlogTarget BrandsBullseye ShopSustainability & GovernancePress CenterAdvertise with UsInvestorsAffiliates & PartnersSuppliersTargetPlus

Help

Target HelpReturnsTrack OrdersRecallsContact UsFeedbackAccessibilitySecurity & FraudTeam Member Services

Stores

Find a StoreClinicPharmacyTarget OpticalMore In-Store Services

Services

Target Circle™Target Circle™ CardTarget Circle 360™Target AppRegistrySame Day DeliveryOrder PickupDrive UpFree 2-Day ShippingShipping & DeliveryMore Services
PinterestFacebookInstagramXYoutubeTiktokTermsCA Supply ChainPrivacyCA Privacy RightsYour Privacy ChoicesInterest Based AdsHealth Privacy Policy